Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of AliExpress

AliExpress

2.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
See all photos
How would you rate AliExpress?
grey stargrey stargrey stargrey stargrey star

AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
Follow Jose C.
Unfollow Jose C.
Share Review
Report Review

Great car an price for a gift
November 22, 2018

Sended super fast good price and Item the car need to used Alcaline batteries good to play inside or outside the car runs fast enough for his size more than expected

Date of experience: November 21, 2018
Mexico
1 review
0 helpful votes
Follow Armando J.
Unfollow Armando J.
Share Review
Report Review

Lo mejor de lo mejor
November 22, 2018

Me ha servido porque muchos de los productos no se consiguen en mi ciudad y me llegan a la puerta de mi casa

Date of experience: November 21, 2018
Azerbaijan
1 review
0 helpful votes
Follow mail K.
Unfollow mail K.
Share Review
Report Review

Good store
November 22, 2018

You can find here qualitative items with cheaped prise and free shipping thats very good thank you very mutch

Date of experience: November 21, 2018
Colombia
1 review
0 helpful votes
Follow Jair H.
Unfollow Jair H.
Share Review
Report Review

Wonderfull bussiness plataform.
November 22, 2018

The experience is still enriching, reliable suppliers, good prices and a lot of kindness, result in growing businesses and desire to research new products.

Date of experience: November 21, 2018
Czechia
1 review
0 helpful votes
Follow Jan M.
Unfollow Jan M.
Share Review
Report Review

TOTALLY DO NOT RECOMMEND
November 21, 2018

They sent me coupons in 100 USD value to use for buying on Ali. There was written they will be available for 5 days after activation. I did not activate them, get back to Ali after 10 days, wanted to use them, and there was written they are expired.

So that "activation" probably means receive them. When I told this to Ali support They told me It's OK, there is no problem. We will have next event and You will maybe get some new coupons. Scammers:-)

Date of experience: November 21, 2018
Belgium
1 review
0 helpful votes
Follow francoise X.
Unfollow francoise X.
Share Review
Report Review

Parfait
November 22, 2018

La qualité des produits est vraiment top, le vendeur est super, je recommande vivement cette boutique :)

Date of experience: November 21, 2018
Tajikistan
1 review
0 helpful votes
Follow Yovar V.
Unfollow Yovar V.
Share Review
Report Review

Recommendation
November 22, 2018

I recommend AliExpress to everybody. I have been using it for more than 1 year and made more than 100 orders and I am very happy with it. If sometimes you do not get your order (but it happens very rare) or are not satisfied with it, AliExpress returns you money. I had no problem so far!

Date of experience: November 21, 2018
RU
1 review
0 helpful votes
Follow sasha C.
Unfollow sasha C.
Share Review
Report Review

Goood
November 22, 2018

Все отлично. Много лет пользуюсь данным сервисом. Бывают иногда проблемы с доставкой, не по вине продавцов. А так все отлично.

Date of experience: November 21, 2018
GB
1 review
0 helpful votes
Follow Yvonne O.
Unfollow Yvonne O.
Share Review
Report Review

Refund, dispute, replying messages on time I love them when you having any problem, they will slove it

Date of experience: November 21, 2018
California
2 reviews
1 helpful vote
Follow Esther N.
Unfollow Esther N.
Share Review
Report Review

Ok, here's the thing
November 22, 2018

I get all the negative reviews and I don't blame them. But you have to keep in mind that this is suppose to be a site that offers things with a cheaper price so the quality is definitely not going to be that good. It's fine if you're buying things for a school project or something but don't expect great quality stuff. Now I gave it a four stars because I already know sites like these won't provide me with clothes or more conventional things that'll live up to my expectations so I don't even try. But I get all of my stationary stuff like cute pens and paper bookmarks and TONS of stickers from this site since let's get real Asian stickers are wayyy cuter and cheaper than American ones especially on AliExpress (compared to Etsy or anime conventions). The stickers are actually really good quality too. And customer service isn't that bad, yeah it takes time for them to get back to you but they do reply and solve your problems. One of the sellers messed up my order and gave me a refund without me sending the item back. Another thing is shipping takes forever so if you need something really quick, don't get it from the site. I always buy things that I want but not need so I'm never in a rush to get them. Plus usually it takes about a month maybe earlier) to get your items so by the time I get it, I'll forget about it but then when I receive it, I'll get super excited as if I got a present in the mail. That's it for my review, only order stationary (I highly recommend stickers) or small stuff like earrings from this site and stay away from clothes or things that are too good to be true. Don't take it so seriously and just go browse around and have fun with it. P.s. You can also use Ebates with it if you do decides to shop there. Good luck!

Date of experience: November 20, 2018
Sit R.
Chile
1 review
0 helpful votes
Follow Sit R.
Unfollow Sit R.
Share Review
Report Review

Normal
November 22, 2018

La experiencia es normal, como tiene que ser, no me regalan nada, todo lo pago y lo envían, y lo que no en casi todas las ocasiones me devuelven el dinero, igual que en otros sitios que conozco. no existe mayor diferencia.

Date of experience: November 20, 2018
Indiana
1 review
0 helpful votes
Follow Chris K.
Unfollow Chris K.
Share Review
Report Review

Good range, good sound
November 22, 2018

I'm very pleased with the range when coupled with another similar BT version 5 unit. The units paired within seconds and used the low-latency codec. Antenna does not detach to install a longer one, but that's fine. I would purchase again.

Date of experience: November 20, 2018
Spain
1 review
0 helpful votes
Follow Jorge D.
Unfollow Jorge D.
Share Review
Report Review

Perfection
November 22, 2018

I'm very satisfied with this organization. All works perfectly and their web is very clear. Their suppliers are very effective and serious. All my experiences have been positives.

Date of experience: November 20, 2018
California
1 review
1 helpful vote
Follow Barbara L.
Unfollow Barbara L.
Share Review
Report Review

No phone, no money
November 20, 2018

The first day of using the phone, showed that those to whom I call, either do not hear me, or there is an inaudible speech.
There is almost no mobile connection. 4G and LTE nowhere else, and 2G and 3G only in some places.
I decided to check the originality of the phone. Each phone has its own unique number IMEI
(Dial * # 06 # to see your device IMEI)You can check on the site www dot imei dot info. This number belongs to another phone.
I contacted the seller and he offered to return the phone and pledged to pay the postal expenses and give me full refund for the phone.
I sent the parcel back to the address indicated on it, provided proof to the seller, and he said that this was not his address.
I opened a dispute, and AliExpress allowed me to prove that people on the other end have a hard time hearing me and that the phone is counterfeit.
And this is after my phone was gone.
Money was not returned to me

Date of experience: November 20, 2018
Bulgaria
1 review
0 helpful votes
Follow Evgenia C.
Unfollow Evgenia C.
Share Review
Report Review

A good shop for nice silver rings
November 22, 2018

I found a great Seller for silver jewels, especially rings on Aliexpress. With such a good experience shopping makes fun.

Date of experience: November 20, 2018
Israel
1 review
0 helpful votes
Follow YIGAL K.
Unfollow YIGAL K.
Share Review
Report Review

Nice for this seller
November 22, 2018

It was good experience wand fast shipping. Seller sent right product and i was satisfied with this seller

Date of experience: November 20, 2018
Spain
1 review
0 helpful votes
Follow Marina I.
Unfollow Marina I.
Share Review
Report Review

I like this store!
November 22, 2018

Very happy with this store!, also very fast delivery, the seller is very friendly and communicative with the customer attending their suggestions and requests

Date of experience: November 20, 2018
Brazil
1 review
0 helpful votes
Follow Ronaldo Q.
Unfollow Ronaldo Q.
Share Review
Report Review

Gostaria de recomendar a compra do item, Tronco Mountain Bike MTB stem-20 Grau KRSCT Novo CNC Bicicleta, desde ja atesto que é um excelente produto.

Date of experience: November 20, 2018
South Africa
1 review
0 helpful votes
Follow Brian I.
Unfollow Brian I.
Share Review
Report Review

Quick, friendly service
November 22, 2018

The seller was very quick to respond to my queries. Extremely friendly and efficient. Highly recommended

Date of experience: November 20, 2018
Nigeria
1 review
0 helpful votes
Follow kufirre Y.
Unfollow kufirre Y.
Share Review
Report Review

Good Shopping Platform
November 22, 2018

Aliexpress is a great site to shop in, wherever you are in the world. Sellers are very much concerned with customer satisfaction and it is quite safe to shop here. I have no regrets shopping here.

Date of experience: November 20, 2018