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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Sended super fast good price and Item the car need to used Alcaline batteries good to play inside or outside the car runs fast enough for his size more than expected
Me ha servido porque muchos de los productos no se consiguen en mi ciudad y me llegan a la puerta de mi casa
You can find here qualitative items with cheaped prise and free shipping thats very good thank you very mutch
The experience is still enriching, reliable suppliers, good prices and a lot of kindness, result in growing businesses and desire to research new products.
They sent me coupons in 100 USD value to use for buying on Ali. There was written they will be available for 5 days after activation. I did not activate them, get back to Ali after 10 days, wanted to use them, and there was written they are expired.
So that "activation" probably means receive them. When I told this to Ali support They told me It's OK, there is no problem. We will have next event and You will maybe get some new coupons. Scammers:-)
La qualité des produits est vraiment top, le vendeur est super, je recommande vivement cette boutique :)
I recommend AliExpress to everybody. I have been using it for more than 1 year and made more than 100 orders and I am very happy with it. If sometimes you do not get your order (but it happens very rare) or are not satisfied with it, AliExpress returns you money. I had no problem so far!
Refund, dispute, replying messages on time I love them when you having any problem, they will slove it
I get all the negative reviews and I don't blame them. But you have to keep in mind that this is suppose to be a site that offers things with a cheaper price so the quality is definitely not going to be that good. It's fine if you're buying things for a school project or something but don't expect great quality stuff. Now I gave it a four stars because I already know sites like these won't provide me with clothes or more conventional things that'll live up to my expectations so I don't even try. But I get all of my stationary stuff like cute pens and paper bookmarks and TONS of stickers from this site since let's get real Asian stickers are wayyy cuter and cheaper than American ones especially on AliExpress (compared to Etsy or anime conventions). The stickers are actually really good quality too. And customer service isn't that bad, yeah it takes time for them to get back to you but they do reply and solve your problems. One of the sellers messed up my order and gave me a refund without me sending the item back. Another thing is shipping takes forever so if you need something really quick, don't get it from the site. I always buy things that I want but not need so I'm never in a rush to get them. Plus usually it takes about a month maybe earlier) to get your items so by the time I get it, I'll forget about it but then when I receive it, I'll get super excited as if I got a present in the mail. That's it for my review, only order stationary (I highly recommend stickers) or small stuff like earrings from this site and stay away from clothes or things that are too good to be true. Don't take it so seriously and just go browse around and have fun with it. P.s. You can also use Ebates with it if you do decides to shop there. Good luck!
La experiencia es normal, como tiene que ser, no me regalan nada, todo lo pago y lo envían, y lo que no en casi todas las ocasiones me devuelven el dinero, igual que en otros sitios que conozco. no existe mayor diferencia.
I'm very pleased with the range when coupled with another similar BT version 5 unit. The units paired within seconds and used the low-latency codec. Antenna does not detach to install a longer one, but that's fine. I would purchase again.
I'm very satisfied with this organization. All works perfectly and their web is very clear. Their suppliers are very effective and serious. All my experiences have been positives.
The first day of using the phone, showed that those to whom I call, either do not hear me, or there is an inaudible speech.
There is almost no mobile connection. 4G and LTE nowhere else, and 2G and 3G only in some places.
I decided to check the originality of the phone. Each phone has its own unique number IMEI
(Dial * # 06 # to see your device IMEI)You can check on the site www dot imei dot info. This number belongs to another phone.
I contacted the seller and he offered to return the phone and pledged to pay the postal expenses and give me full refund for the phone.
I sent the parcel back to the address indicated on it, provided proof to the seller, and he said that this was not his address.
I opened a dispute, and AliExpress allowed me to prove that people on the other end have a hard time hearing me and that the phone is counterfeit.
And this is after my phone was gone.
Money was not returned to me
I found a great Seller for silver jewels, especially rings on Aliexpress. With such a good experience shopping makes fun.
It was good experience wand fast shipping. Seller sent right product and i was satisfied with this seller
Very happy with this store!, also very fast delivery, the seller is very friendly and communicative with the customer attending their suggestions and requests
Gostaria de recomendar a compra do item, Tronco Mountain Bike MTB stem-20 Grau KRSCT Novo CNC Bicicleta, desde ja atesto que é um excelente produto.
The seller was very quick to respond to my queries. Extremely friendly and efficient. Highly recommended
Aliexpress is a great site to shop in, wherever you are in the world. Sellers are very much concerned with customer satisfaction and it is quite safe to shop here. I have no regrets shopping here.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

