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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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не повезло
November 25, 2018

I order this to do not for the first time. But this time the screen didn't start. Gathered back on the broken screen-everything works. Assembled again on a new part - does not work. I didn't make the video, so I won't open a bet. The item is not tested before shipping.

Date of experience: November 25, 2018
Spain
1 review
0 helpful votes
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Hace mucho tiempo que compro en AliExpress y he notado que han mejorado mucho en cuanto a la rapidez de los envíos. Hace no mucho más de un año, los envíos tardaban más de un mes en llegar. Ahora, suelen llegar en unos 10 a 15 días.
Tienen prácticamente de todo, y encuentras productos a buen precio y excelente calidad.
Lo peor es la emisión de las facturas. Hay que solicitarlas todas y, a veces, te envían documentos que no sirven como factura.
La aduana también es algo incierto. En ocasiones, el pedido pasa aduana y hay que hacer trámites de importación, con las consecuentes molestias e importantes gastos.
He tenido pocos problemas con productos que hayan llegado defectuosos pero, cuando los he tenido, lo han resuelto sin poner ningún problema.

Date of experience: November 24, 2018
Japan
1 review
0 helpful votes
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Excellent!
November 25, 2018

Excellent!
I am buying various watches, but this watch is a wonderful watch.
Design, quality Very good.
I became a fan of Reef Tiger.

Date of experience: November 24, 2018
Spain
1 review
0 helpful votes
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FUENCIONA MUY BIEN
November 25, 2018

SOY CLIENTES DESDE HACE MAS DE 4 AÑOS Y HASTA LA FECHA NO PUEDO QUEJARME DE LA WEB TIENE PRODUCTOS QUE SON MUY INTERESANTES Y A BUEN PRECIO EN DEFINITIVA CONTENTO

Date of experience: November 24, 2018
RU
1 review
0 helpful votes
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AliExpress is good marketplace.
November 25, 2018

I am pleased with it and enjoy it. I have never had to not receive the goods, almost always everything came on time. I usually buy the necessary things here and they come in good quality. I like this platform and I recommend it to friends.

Date of experience: November 24, 2018
NL
1 review
0 helpful votes
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Wireless microphione set
November 25, 2018

Very good quality for nice price!~Professional sound good range. And in the best frequences. We're happy with these system

Date of experience: November 24, 2018
RU
1 review
0 helpful votes
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кнопка запуска
November 25, 2018

доволен, работает, просто в установке, за такую цену то что надо. продолжительность работы проверим.

Date of experience: November 24, 2018
Cyprus
1 review
0 helpful votes
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Работа с AliExpress
November 25, 2018

Очень хороший результат. На< отлично>! Отличная связ с магазинами, в основному быстрая отправка товаров, правдивая информация на садите о товаре, есть маленькие неточности но не существенные. Я надеюсь что и дальше не розачеруюсь! Спасибо большое!

Date of experience: November 24, 2018
Lithuania
2 reviews
0 helpful votes
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Shopping site number one
November 25, 2018

I started using this site for shopping in this autumn and never had any issues. The quality of goods is very good. Of course, you have to choose wisely by yourself, look into description and feedback of a certain good you want to buy and everything will be ok.

Date of experience: November 24, 2018
RU
1 review
0 helpful votes
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ЗА ВСЕ ВРЕМЯ, ПОДХОД И ТОВАР В ЦЕЛОМ НА 5+. СПОРНЫЕ ВОПРОСЫ - ПОДХОД ТОЖЕ АДЕКВАТНЫЙ.
ТОВАР НУЖНЫЙ ДЛЯ РАЗЛИЧНЫХ ЦЕЛЕЙ. В ОБЩЕМ МОЛОДЦЫ

Date of experience: November 24, 2018
Chile
1 review
0 helpful votes
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No todo es bueno el aliexpress
November 24, 2018

Tengo calidad diamante, compró siempre y tengo varias tarjetas de crédito, y ahora no entiendo porque me tienen suspendido las compras, siempre se ha pagado todo

Date of experience: November 23, 2018
Canada
1 review
0 helpful votes
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Very pleased
November 24, 2018

I have placed hundreds of orders and they have been fair with the disputes that have arisen. I will continue to buy from AliExpress in the future.

Date of experience: November 23, 2018
Peru
1 review
0 helpful votes
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LA MAYOR PARTE DE VECES SATISFECHO!
November 24, 2018

EN LA MAYORIA PUEDO DECIR QUE SALGO SATISFECHO! AUNQUE A VECES RENIEGO CON ALGUNOS MALOS VENDEDORES QUE SE QUEDAN CON EL DINERO! JUSTOS PAGAN X PECADORES

Date of experience: November 23, 2018
RU
1 review
0 helpful votes
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With aliexpress I like to work
November 24, 2018

At first, not everything worked out as desired. But employees aliexpress always come to a mutual solution to the problem.

Date of experience: November 23, 2018
Italy
1 review
0 helpful votes
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TPMS
November 23, 2018

Excellent product looks good excellent finish and design.
Note that it is not possible to charge the battery, so they must be replaced completely when the battery runs out.
Not yet assembled.
I reserve the right to change or add another comment to my review.

Date of experience: November 23, 2018
RU
1 review
0 helpful votes
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Разное
November 23, 2018

Всё СУПЕР! Молодцы! Хороший сайт! Много новинок, которые можно заказать на сайте. С доставкой бывают проблемы, но чаще приходит всё вовремя. Вся мелочевка с сайта.

Date of experience: November 23, 2018
Chile
1 review
0 helpful votes
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Confiable
November 23, 2018

Buena experiencia en todos los años que llevo comprando a través de este sitio. Muy recomendable, sobre todo porque los cobros son lo que indica el precio final. No hay cobros extras ocultos como en otros sitios. El sistema de rastreo es confiable.

Date of experience: November 23, 2018
France
1 review
0 helpful votes
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Satisfaite
November 23, 2018

Je suis très contentes et ravie de mais achats et du sérieux du vendeur.
Je le remercie beaucoup je recommanderai chez lui avec plaisir.

Date of experience: November 23, 2018
MD
1 review
0 helpful votes
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Laser 301
November 23, 2018

Я много лет у Вас делаю заказы в целом я очень доволен, этот заказ шел долго, а еще не отслеживалась по России, посылка пришла, все целое и все работает. Спасибо.

Date of experience: November 23, 2018
Spain
1 review
0 helpful votes
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Rapidez
November 23, 2018

Excelente el trato y rapidez de esta empresa, la compra llego de acuerdo con lo combinado hasta el dia de hoy estoy muy satisfecho, por las compras realizadas con ustedes.

Date of experience: November 23, 2018