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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I order this to do not for the first time. But this time the screen didn't start. Gathered back on the broken screen-everything works. Assembled again on a new part - does not work. I didn't make the video, so I won't open a bet. The item is not tested before shipping.
Hace mucho tiempo que compro en AliExpress y he notado que han mejorado mucho en cuanto a la rapidez de los envíos. Hace no mucho más de un año, los envíos tardaban más de un mes en llegar. Ahora, suelen llegar en unos 10 a 15 días.
Tienen prácticamente de todo, y encuentras productos a buen precio y excelente calidad.
Lo peor es la emisión de las facturas. Hay que solicitarlas todas y, a veces, te envían documentos que no sirven como factura.
La aduana también es algo incierto. En ocasiones, el pedido pasa aduana y hay que hacer trámites de importación, con las consecuentes molestias e importantes gastos.
He tenido pocos problemas con productos que hayan llegado defectuosos pero, cuando los he tenido, lo han resuelto sin poner ningún problema.
Excellent!
I am buying various watches, but this watch is a wonderful watch.
Design, quality Very good.
I became a fan of Reef Tiger.
SOY CLIENTES DESDE HACE MAS DE 4 AÑOS Y HASTA LA FECHA NO PUEDO QUEJARME DE LA WEB TIENE PRODUCTOS QUE SON MUY INTERESANTES Y A BUEN PRECIO EN DEFINITIVA CONTENTO
I am pleased with it and enjoy it. I have never had to not receive the goods, almost always everything came on time. I usually buy the necessary things here and they come in good quality. I like this platform and I recommend it to friends.
Very good quality for nice price!~Professional sound good range. And in the best frequences. We're happy with these system
доволен, работает, просто в установке, за такую цену то что надо. продолжительность работы проверим.
Очень хороший результат. На< отлично>! Отличная связ с магазинами, в основному быстрая отправка товаров, правдивая информация на садите о товаре, есть маленькие неточности но не существенные. Я надеюсь что и дальше не розачеруюсь! Спасибо большое!
I started using this site for shopping in this autumn and never had any issues. The quality of goods is very good. Of course, you have to choose wisely by yourself, look into description and feedback of a certain good you want to buy and everything will be ok.
ЗА ВСЕ ВРЕМЯ, ПОДХОД И ТОВАР В ЦЕЛОМ НА 5+. СПОРНЫЕ ВОПРОСЫ - ПОДХОД ТОЖЕ АДЕКВАТНЫЙ.
ТОВАР НУЖНЫЙ ДЛЯ РАЗЛИЧНЫХ ЦЕЛЕЙ. В ОБЩЕМ МОЛОДЦЫ
Tengo calidad diamante, compró siempre y tengo varias tarjetas de crédito, y ahora no entiendo porque me tienen suspendido las compras, siempre se ha pagado todo
I have placed hundreds of orders and they have been fair with the disputes that have arisen. I will continue to buy from AliExpress in the future.
EN LA MAYORIA PUEDO DECIR QUE SALGO SATISFECHO! AUNQUE A VECES RENIEGO CON ALGUNOS MALOS VENDEDORES QUE SE QUEDAN CON EL DINERO! JUSTOS PAGAN X PECADORES
At first, not everything worked out as desired. But employees aliexpress always come to a mutual solution to the problem.
Excellent product looks good excellent finish and design.
Note that it is not possible to charge the battery, so they must be replaced completely when the battery runs out.
Not yet assembled.
I reserve the right to change or add another comment to my review.
Всё СУПЕР! Молодцы! Хороший сайт! Много новинок, которые можно заказать на сайте. С доставкой бывают проблемы, но чаще приходит всё вовремя. Вся мелочевка с сайта.
Buena experiencia en todos los años que llevo comprando a través de este sitio. Muy recomendable, sobre todo porque los cobros son lo que indica el precio final. No hay cobros extras ocultos como en otros sitios. El sistema de rastreo es confiable.
Je suis très contentes et ravie de mais achats et du sérieux du vendeur.
Je le remercie beaucoup je recommanderai chez lui avec plaisir.
Я много лет у Вас делаю заказы в целом я очень доволен, этот заказ шел долго, а еще не отслеживалась по России, посылка пришла, все целое и все работает. Спасибо.
Excelente el trato y rapidez de esta empresa, la compra llego de acuerdo con lo combinado hasta el dia de hoy estoy muy satisfecho, por las compras realizadas con ustedes.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

