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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Excellent web to buy every thing
December 4, 2018

Is incredible all the things that you are able to find. The sellersa usually are fastastic, and attemp to help you in any problem with the opertation.

Date of experience: December 3, 2018
Spain
1 review
0 helpful votes
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Very satisfied
December 3, 2018

Very satisfied with the quality of the product and the packaging.
It contains everything needed for installation

Date of experience: December 3, 2018
Spain
1 review
0 helpful votes
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AGRADECIDO
December 3, 2018

Aliexpress me ha ayudado a conseguir artículos de calidad.
Contestación rápida a disputas.
Vendedores con amabilidad.

Date of experience: December 3, 2018
Singapore
1 review
0 helpful votes
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Purchases done via AliExpress
December 3, 2018

Very good experience for all purchases made; shipment sent in a timely manner, earlier than usual at times, albeit some delays due to local conditions. If the seller is at fault, always do correspond via the AliExpress message centre for any resolution/disputes where the correspondences are stored. Quality is also good

Date of experience: December 3, 2018
New Mexico
1 review
1 helpful vote
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I have multiple orders that have not been delivered to the USA. And now there is no way on AliExpress to dispute an order or communicate (chat does not work for me) with them? AliExpress is a Hugh waste of time and money. I think AliExpress is another rip off China scam.

Date of experience: December 2, 2018
Kuwait
1 review
0 helpful votes
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Engineer
December 3, 2018

I HAVE VERY GOOD EXPERIENCE, I LIKE TO WORK WITH ALI EXPRESS, I RECEIVE MORE ITEMS BY ALIEXPRESS, SAME TIME IF NOT RECEIVE THE GOODS ALIEXPRESS RETURN MONEY, ON THE TIME

Date of experience: December 2, 2018
Israel
1 review
0 helpful votes
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Хороший шлем
December 3, 2018

Точное описание, хорошее качество. быстрая отправка. Оч. доволен. Только получил. Сидит как влитой. Соседские девченки уже оценили.

Date of experience: December 2, 2018
RU
1 review
0 helpful votes
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Ноутбук был украден при пересылке. Ко мне пришла только коробка с бутылкой воды внутри. Хочу отметить профессиональную работу команды Алиэкспресс, которая решила спор в мою пользу. Приятно осозновать, что я защищен не только от низкого качества товара, но и от кражи! Разумеется все операции с посылкой снимались на видео. Я на площадке с 2014 года. Продолжу покупки.

Date of experience: December 2, 2018
Brazil
1 review
0 helpful votes
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Top
December 3, 2018

Top em tudo.
Preço e qualidade entrega rápido.

16 Vocês serão entregues às autoridades pelos seus próprios pais, irmãos, parentes e amigos, e alguns de vocês serão mortos.
17 Todos odiarão vocês por serem meus seguidores.
18 Mas nem um fio de cabelo de vocês será perdido.

Date of experience: December 1, 2018
RU
1 review
0 helpful votes
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оценка
December 2, 2018

последнее время, очень долгая доставка. многое не доходит. но Алиэкспресс всегда на моей стороне.

Date of experience: December 1, 2018
Hungary
2 reviews
0 helpful votes
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[email protected]
December 2, 2018

A legolcsóbb és a legkorrektebb piac, itt védik legjobban a vásárlók
érdekeit, próbálkoztam már több Web áruházban is, de 98%-ban itt vásárolok, már majdnem 400 vásárlásom volt.
Probléma a játékok és kuponok érthetetlensége és bonyolultsága! Nem is szeretek ebben résztvenni! A kedvezményeket és kuponokat sokkal egyszerübben kellene adni!

Date of experience: December 1, 2018
France
2 reviews
0 helpful votes
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Ar naqueurs
December 1, 2018

Encore trop de voleur sur votre site... quand on demande de rembourser il s font la sourde oreille ou ils demandent de racheter autres chose... trop d'arnaqueues

Date of experience: December 1, 2018
Italy
1 review
0 helpful votes
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Perfect
December 2, 2018

Excellent experience I recommend it to anyone, good price, good seller, they answer for any problems

Date of experience: December 1, 2018
Honduras
1 review
0 helpful votes
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Excelente compra
December 2, 2018

Excelente compra de este modelo de microfono, claro fuerte potente buen alcance supero la espectativa que tenia sobre este modelo.
Llego super rapido vendedor muy serio buena comunicacion lo recomiendo.
Saludos

Date of experience: December 1, 2018
Lithuania
1 review
0 helpful votes
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Very fast delivery
December 2, 2018

Very fast delivery, nice and good quality dresses, thank you! The best seller ever, all dresses allways are good packed.

Date of experience: November 30, 2018
RU
1 review
0 helpful votes
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Все работает!
December 2, 2018

Все работает! Прикольно мигает разными цветами. Цвет не зависит от температуры, но ожидать этого за 86 рублей, было бы даже странно. Забавная игрушка. Внук в восторге.

Date of experience: November 30, 2018
Texas
39 reviews
73 helpful votes
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Some good some bad.
December 1, 2018

The 5Star's is not a set rating as I would say it various. Tbh this is a great site if you know how to navigate your way through. That being said however, if you don't then you could be in for a world of trouble & unnecessary headache's.

I have bought many things from here, heck even high end items such as a Samsung C9 PRO Smartphone & many other things I won't mention here. A lot of the items on here are borrowed or copied idea's of original brands with Chinese labels slapped on them. Of course this should come as no surprise to anyone. That being said for the items that are Genuine in the case of my Smartphone, there are often tiny hidden details that the supplier will not mention until it is too late, & forget about trying to return anything here because it will just be a fruitless back & forth conversation that will get u nowhere, so don't even try, just accept the mistake & move on.

In the case of my Smartphone it was a legitimate Samsung product, but they did not mention the fact that it had a regional lock on it. What does that mean? Well apparently you can only update the software within China. Outside of China forget it. Of course they defended this by saying that the phone was already fully updated with the latest & greatest & that anything further was unnecessary. Ok, well lesson learned I guess. The phone is still great & tbh the latter updating isn't a big deal to me but u can see the shady practices that go on here.

Either way I have made very good deals on this site too, but you really have to have things down to a pat to be an effective trader on here.

Date of experience: November 30, 2018
Oklahoma
1 review
1 helpful vote
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I ordered 3 items from Johnature. Never got confirmation of shipping, so I contacted them. They stated they were out of 2 of the items and for me to select other items. I said no, didn't want other items. Cancelled order and asked for refund. The seller refused. Said they would get in trouble for not having items in stock. They refused my cancellation and still have not refunded my money and have shipped nothing, because he has nothing to ship. I contacted AliExpress to get help, filed a complaint on their website. They promised me a refund and that they would investigate the seller and send me updates. They gave me a link to file a complaint, I followed the insructions. Guess what? No record in my account showing that complaint or any responses. It was deleted apparently, just like the seller keeps deleting my cancellation requests.

To this day, I've heard NOTHING from the company even though the chat scranscript I saved says they will continue to contact me to update me, the seller still has my money and has never shipped anything to me. Stay away from this company and this seller (here or anywhere else) unless you like being cheated and lied to.

Date of experience: November 30, 2018
California
2 reviews
1 helpful vote
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Hot Movic
December 1, 2018

Thanks for your help ayase why is coming at him like your children lovely pink pastel
What is coming

Thanks
+3
Date of experience: November 30, 2018
Ukraine
1 review
0 helpful votes
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Отличные зажимы для денег и барсетка на пояс. Можно носить как на поясе, так и по диагонали через плечо.

Date of experience: November 30, 2018