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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Bangladesh
1 review
0 helpful votes
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Awesome Product
December 5, 2018

Display is as like original one, vibrant color, packed with good safety. Also have all the tools for assembly. Recommended seller.

Date of experience: December 5, 2018
Denmark
1 review
0 helpful votes
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Carbon Bike Parts Factory Store
December 5, 2018

My purchase at the Carbon Bike Parts Factory Store was absolutely perfect. They are very dedicated to cycling and know what they are talking about. So my order was perfect. Thanks for good service

Date of experience: December 4, 2018
Colombia
1 review
0 helpful votes
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Stop harley
December 5, 2018

Fue buena pero los envios son muy demorados... deberian conseguir otras empresas de correo para que sea mas rapido a mi pais colombia

Date of experience: December 4, 2018
California
1 review
1 helpful vote
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Unicorn vibes
December 5, 2018

Super happy with this purchase. Fast shipping the US. very happy with the product. Great steal for the price.

Date of experience: December 4, 2018
Japan
1 review
0 helpful votes
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Thumbs up for this store!
December 5, 2018

Amazing quality of sweater,... fabric is thick soft and warm,... seller is really kind easy to communicate with and really fast shipment,... if i can give 10 stars to this store i will,... i will definitely order again in again to this store... looking forward to order more very soon,... im really satisfied definitely recommended to everyone :) thank u so much to this seller! Thumbs up!

Date of experience: December 4, 2018
Canada
1 review
0 helpful votes
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Great Butt Pad!
December 5, 2018

This will fit a large variety of stocks. Easy to install. Grips stock well.
Would recommend this product.

Date of experience: December 4, 2018
GB
1 review
0 helpful votes
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Great product
December 5, 2018

Fantastic quality product, arrived in 1 week, well done! I will recommend you further, Will buy again.

Date of experience: December 4, 2018
Morocco
1 review
0 helpful votes
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Excellent plateform
December 5, 2018

Aliexpress is excellent platform for shoping. But be aware if you have a problem with the supplier, Aliexpress does not help much

Date of experience: December 4, 2018
Italy
1 review
0 helpful votes
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Eccezzionale
December 5, 2018

Meglio di ebay lo preferisco sia per i venditori sono molto seri e gentili sia per i collabboratori di aliexpress sono ingamba grazie

Date of experience: December 4, 2018
Sweden
1 review
0 helpful votes
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I love AliExpress
December 5, 2018

Usually fast and good deliveries. If a problem occurred with, for example, gods lost in shipping, it is handled quickly and well by AliExpress

Date of experience: December 4, 2018
Azerbaijan
1 review
0 helpful votes
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Good
December 4, 2018

Very nice site.
Works perfectly.
I've been using it for a long time.
Serves the convenience of both parties, ie buyers and sellers.
I am very pleased
God help

Date of experience: December 4, 2018
Brazil
2 reviews
0 helpful votes
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Recommended
December 4, 2018

Recebido com sucesso, parabéns aos vendedores pelo produto, muito bom recomendo a compra a todos do Aliexpress. Chegou rápido e corretamente conforme o anunciado.

Date of experience: December 4, 2018
Japan
1 review
0 helpful votes
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Very Slow but...
December 4, 2018

This vender made mistake to send the package.
The reason why I asked them was getting soon the products.
But slow delivery was not their intent.
They used DHL next trial.
I'd like to evaluate their honest effort.

Date of experience: December 4, 2018
Switzerland
1 review
0 helpful votes
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21 jours
December 4, 2018

Après 21 jours que la commande a été passée
Le vendeur décide d annulé l envoi?
Pas très professionnel

Sa donne une mauvaise image d AliExpress à cause de quelques vendeurs qui ne respectent leur contrat de vente

Date of experience: December 3, 2018
Singapore
2 reviews
2 helpful votes
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I've been using this site for online purchases since 2016 and have made close to 100 purchases. All purchases went smoothly with the exception of one where the seller sent a wrong item. Seller made good on it by sending the correct item and didn't require me to send the wrong item back. I've also had sellers willing to support (i. E. firmware/software updates... etc) a product more than a year after I have purchased them. All in all, a very good experience to date.

Date of experience: December 3, 2018
Pennsylvania
1 review
0 helpful votes
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Great selection, pricing and service
December 4, 2018

I've been a customer of Ali Express for 2 years. I order items several times a week. I've been pleased with my purchases, the pricing and for the most part the delivery times. On occasion I've had an item not arrive or arrive damaged and Ali has always refunded my money.

Date of experience: December 3, 2018
Finland
1 review
0 helpful votes
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Luxory fountain pen!
December 4, 2018

Suberb I like, wife says "For Peace Threaty confirmation and presidents..." I like the feel of luxury and easy writing!

Date of experience: December 3, 2018
RU
1 review
0 helpful votes
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Good
December 4, 2018

Отличный сайт (интернет магазин) я уже сделал много заказов, и очень доволен, доволен на 99% Я люблю AliExpress!

Date of experience: December 3, 2018
Poland
1 review
0 helpful votes
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Rápida la entrega
December 4, 2018

Cumplen siempre cuando abres una disputa, suelen ser muy atentos cuando hay reclamaciones, lo malo es que cuando no te llega un producto, nadie se hace responsable de pedir disculpas, ni te ofrecen solución para que el producto que pediste te llegue aunque sea de otra tienda, ya que lo que quieres es el producto no que te devuelvan el dinero

Date of experience: December 3, 2018
Spain
1 review
0 helpful votes
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TARDAN MUCHO EN LAS DISPUTAS
December 3, 2018

NO ES EN ESTA SI NO EN OTRA DISPUTA MAS IMPORTANTE Y NO SE PUEDE ESTAR TANTO DIAS ESPERANDO A LA FINALIACION.EN ESTE CASO CUANDO LLEGUE EL RESULTADO VEREMOS SI ES LA ULTIMA COMPRA QUE HAGO EN SU COMPAÑIA.

Date of experience: December 3, 2018