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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I ordered a sweatshirt on December 20th says it's in Shanghai China can anybody tell me how long they waited to receive their package if they did receive it and how was the product I'm a little nervous I ordered my daughter an extra small sweatshirt and she's 13 years old I don't know if it's going to fit her or not thank you
Отличный качественный товар. Прекрасно упакован плюс быстрая доставка. Рекомендую продавца. Спасибо.
25 дней до Кузбасса, Надписей "сяоми"на коробке и регистраторе нет, переживать не стоит(хотя, можно "отспорить" пару баксов у продавца). Все подробности+прошивки есть на 4PDA. Прошил русскую озвучку, работает норм(подтупливает голосовое управление). Дополню отзыв после установки стабилизатора (Fine 6-24V 12V/24V to 5V 3A CAR USB Charger)
Lo recomiendo llego en tiempo y forma, me llego perfectamente lo que pedi y llego antes de lo esperado
Excellent! Good product! Good seller! Not so fast delivery, but normal. :) Thank You very much! Recomend! :)
Mi experiencia ha sido mas que satisfactoria, siempre he recibido mis producto correctamente, de vez en cuando se demoran o no llegan pero aliexpress siempre ha solucionado de la mejor manera las disputas y situaciones fuera de lo normal.
I ordered a jersey on the sight and it seems safe. Well never received the jersey. I spoke to customer care and they gave me a routing number so i spoke with my local post office who is unable to track that number. So then they give me a 2nd tracking number. Right then that seem fishy because why would there be 2. The post office says they never delivered anything to my address on the day that it shows delivery. (Benefits of small towns.) Well Ali Express is siding with the seller and not helping at all. Told me i needed proof that i never received it. I guess since i never got it that would be proof. Then when i went to the sellers page everything he was selling was gone. Nothing all. How would all of his things disappear. Be safe and go else wear.
We absolutely love this duvet set. The material is much nicer than we expected and it arrived much sooner than we thought it would. Our son is so very happy!
Ao contrario do que ce comenta eu recebi em menos de 20 dias,, espetacular recomendo, acho que isso é suficiente pois esta tudo em ordem
Excelente elección y vendedor fantástico en todos los aspectos.
Se toma muy en serio el embalaje de los productos y lo que es más importante, me mantiene en contacto antes de que salga la mercancía a destino.
Много всего интересного по доступным ценам! Али пытается помочь во всех спорных вопросах в пользу покупателя!
Pakolkas nenusivyliau. Su pardavejais imanoma susitarti:)Siunciu prekes daugiau nei 5 metus. Kainos yra pakilusios, daugiau siunciu daiktus nes rubai ir pas mus buna pigesni ir dar geresnes kokybes
Все отлично! Кроме доставки CSE слово экспресс это явно не про эту компанию... Доставка минимум две недели
In the beginning, fine contact with the seller.
Everything painted to my liking.
Then it remained QUIET.
Several times tried to get contact
But no reaction at all.
Therefore, very dissatisfied with this seller
Received my order super fast and the hair is beautiful. I have Ben ordering this hair now for years and now my daughter orders from here. The best hair hands down.
I strongly recommend purchasing them, they are strong and do the job well.
Highly recommend this seller!
Desde que comencé a usar Aliexpress, no he tenido ningún problema, cualquier incidencia es solucionada. Me encanta.
No problem at all every thing was resolved and information about the purchase is very clear I can review the status of my puchase
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

