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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Aliexpress covers the cheaters sellers, I did not achieve a fair solution, although I provided all the evidence.
I have probably bought up to 4 things from AliExpress and all my experiences are horrible. They managed to lose or not give me a refund without fighting for it. Always takes long for them to reply to you. I have wasted money trying to get products from this dumb $#*! website I have up and hope no ones waste there time and money on AliExpress. #$#*!tiestwebsiteever
I bought few item. I got broken itemand Ali helped seller so i didint recive refund. Few items i never recive (unregistred package) so i cant proof i dont get it
Order at your own risk. You may or may not be happy with your purchase--but you will NEVER get a refund or replacement for an unsatisfactory product. Don't believe the size charts--they are completely bogus. I will not order from them again.
After 100+ orders I can safely say that I am very satisfied with the website and their procedures. The products have not always been without problems, but Aliexpress service has always been very helpful. I've had one or two dissappointing experiences, but it was not because of aliexpress.com, rather the shops that they intermediate.
Although. If you dont know how to search for products on the site, you might find yourself in a vast sea of crap, so always look for the good indicators like; the amount of orders made and written references etc.
Fácil de comprar en la página, pagar y te resuelven cualquier problema, muy contenta con Aliexpress, lo recomiendo
Aliexpres siempre protege al comprador y eso hace que tengas mucha confianza. Las disputas son seguras.
Lo único que no me gusta es el chats, los agentes no son muy profesionales, pero el resto perfecto.
очень доволен общением с продавцами, хотя получаемый товар иногда не соответствует полностью описанию
My best choise for dropshippers, i recommended it
But you must always carefull with some shellers
Thank you
Very very good product and very fast delivery thanks to aliexpess and there supplies really great job they did, i appreciate there afford
This company does nothing about consumer complaints, false ads or stinky boots and shoes. Don't care if buyers are satisfied or not. Lying sellers are allowed to continue selling while i am out $39.00.
Decided to try and order a few things from China. Ordered a ham radio antenna that costs $30 in the US. It was $7 from this website. Took 3 weeks, but worth the wait. And no... not a knockoff but the real deal. Two other orders the same. All orders under $25 dollars, but so far great results!
One of the Best Market online and best price you can get, and the buyer protection is awesome, you will get full refund if you didn't receive you item, or if your item not as describe
Never buy from aliexpress unless your mad I bought six items I payed with credit card and shipping they delivered to the main post office and I had to pay extra charge 135 cause they didn't deliver to my post office nor house and I was waiting more than two months for it to deliver and the worst thing is that they didn't deliver the expensive turtle beach headphones that I ordered as a gift for my brother and when I opened a dispute they didn't do anything and said the item is in the post office bunch of thiefs
This time was a very good experience. Found a responsible, service-oriented seller. I will definitely come back! Seller gets 5 points but AliExpress defenitely 1. They don't care about customer service most of the time!
Best of the besT!
Самый крутой онлайн магазин в мире, для велика правда лучше заказывать из Германии, байк дисконт или байк компонентс, ну а всякую электронику и акссесуары - конечно Али!
I already ordered some items on Aliexpress and in the most of the cases I got them. The last order I did in September '18 and I got... nothing! It was a dashcam, not expensive (11), Order No.: **************, but I didn't want to donate any shop in China. So I ask several times the seller (Shop name: SallyWu) what happens and I got always the answer, please be patient and wait.
In December I finally tried to get in contact directly with Aliexpress, and now the horror started. Aliexpress gives you the promise to get you money back if the delivery fails, but you have no possibility to get in contact with them.
There is a only a web site for dispute, but on the other end you are talking to a software, and that tells you only some standard help advices. If you try to send them an email you do not get any answer. All this I tried tree times and than I gave up.
For me is Aliexpress died now.
It is possible to get the ordered devices from a good seller, but if the seller is untrustworthy you have no chance to get your money back!
Can not find 6 starts for delivery. Otherwise this seller get it. Delivery from order to receive is 8 days! That is fast. Good product, tested and it works fine. Thank you! Recommanded seller and shop. Communication did goes fine as well.
Very fast delivery -only 3 weeks! Very good man boxers, soft and no smell. Size is good - for my M - XXXL.
I'm very satisfied. Thank you good seller.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members