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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

RU
1 review
1 helpful vote
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Отличные пилочки
February 11, 2019

Нормальные, такие пилки! Упаковано хорошо, доехало без повреждений. Пилки промаркированы 100/180, но какое зерно на самом деле непонятно.

Date of experience: February 9, 2019
RU
1 review
0 helpful votes
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Excellent online store
February 11, 2019

I buy in the specified online store for more than 3 years.
Quality service, customer protection. Meeting deadlines, tracking purchased products.

Date of experience: February 8, 2019
RU
1 review
0 helpful votes
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На Али покупаю уже не первый год: удобно, качественно, практично, красиво, приемлемо по цене, модно и не выходя из дома!

Date of experience: February 8, 2019
Spain
1 review
0 helpful votes
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MUY BUENO
February 9, 2019

MUY BUENO EL ARTICULO CON DEPARTAMENTO PARA PONER MUCHAS COSAS GENIAL, COLOR MUY BONITO CON RAYAS Y DOS CREMALLERAS

Date of experience: February 8, 2019
Spain
1 review
0 helpful votes
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Excelente tienda Online
February 9, 2019

Felicitar a AliExpress por la información de los productos e imágenes, ayudan un monton en las compras, por las mejoras en los envíos y seguimientos. Mejoren si pueden la atencion al cliente y algunas consultas ponerlas en Español:

Atentamente: Juan Mañes

Date of experience: February 8, 2019
Bulgaria
1 review
1 helpful vote
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Opinion and recommendation
February 9, 2019

Hello Friends,
Everything is great except that one of the clothes measures does not respond. In addition, there are goods that I have not received and my money has been detained, I have no fault that I have not received the goods I paid for the delivery properly.

Best regards

Date of experience: February 8, 2019
Ukraine
1 review
0 helpful votes
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Отличное приложение
February 9, 2019

Не мешало бы упростить меню и сделать поиск по удобнее а самое главное надо добавить сортировку по доте доставки.

Date of experience: February 8, 2019
Spain
1 review
4 helpful votes
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They treat customer like a fool, no goods no money I paid and you need to ask and ask for refund, never again, I do not recommend aliexpress.
-Excustomer-

Date of experience: February 8, 2019
CD
1 review
0 helpful votes
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Online Shopping
February 9, 2019

I am gradually understanding how online shopping works, especially with aliexpress. The past year was a busy one for me, but this year, hopefully, I'm going to lay the groundwork for a good online shopping.

Date of experience: February 7, 2019
Mexico
1 review
0 helpful votes
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Tiempo de entrega
February 9, 2019

Los productos que solicite son como los solicitados y estoy muy satisfecho. El problema fue el tiempo de entrega. Me imagino que siempre hay factores que alteran los tiempos de entrega y que el proveedor no puede controlar. Deben uno como cliente y proveedor estar al pendiente de dar una extensión en la protección de entrega del pedido. Por eso en cuanto recibí mi pedido cancele mi disputa por que soy una persona honorable.

Date of experience: February 7, 2019
MD
1 review
4 helpful votes
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Aliexpress is lying to its customers. The order does not arrive at the specified time on the site. Money does not want to return them. The dispute takes time. Sellers do what they want - they extend the waiting time. They will not categorically return the money, even if the waiting time has already expired. I do not recommend ordering on Aliexpress

Date of experience: February 7, 2019
RU
1 review
0 helpful votes
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Good Service
February 7, 2019

As a fortune, you can win or you can lose choosing some seller, but AX is always will support you and help to be satisfied

Date of experience: February 6, 2019
Oregon
2 reviews
6 helpful votes
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Great prices on all kinds of products. And if you have any problems just raise a dispute and send a picture. AliExpress fixes any problems fast.

Date of experience: February 6, 2019
Brazil
1 review
0 helpful votes
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ALIEXPRESS EXCELENTE
February 6, 2019

GOSTO DE COMPRAR NO ALIEXPRESS, PRODUTOS DE QUALIDADE E MUITOS NÃO ACHO PARA COMPRAR IGUAL NO BRASIL. COMPREI UM PRODUTO CHEGOU RÁPIDO... E ISSO QUE ESPERO RECEBER MEU PRODUTO.
OBRIGADO

Date of experience: February 6, 2019
Kyrgyzstan
1 review
0 helpful votes
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AliExpress
February 6, 2019

The best online shop! I've been buying there for a long time and I'm very satisfied of the service. I recommend it for all of you! Best regards!

Date of experience: February 6, 2019
Canada
1 review
5 helpful votes
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Denied Refund
February 6, 2019

Received android stylus that did not work. Requested refund. Was asked for proof, sent a picture of the pen, did not know what other proof to send. Without any further communication my refund or resend was denied. Will never deal with this scam outfit again. North America has better with eBay and Amazon. They have good customer service, Aliexpress doesn't know what customer service is.

Date of experience: February 5, 2019
RU
1 review
0 helpful votes
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хорошее настроение
February 6, 2019

заказываю уже второй раз очки для плавания. на этот раз для всей семьи 3 штуки. Опять все супер быстро и качественно. Спасибо продавцу. Молодец работать надо честно.

Date of experience: February 5, 2019
Spain
1 review
0 helpful votes
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Sistema de calificación excelente.
February 6, 2019

Muy contento con las compras en AliExpress, me gusta mucho el sistema de valoración que permite conocer, con texto y fotos, la valoración que los compradores dan sobre los productos y sobre los vendedores.

Date of experience: February 5, 2019
South Carolina
2 reviews
4 helpful votes
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Seller of defective product would only provide me a return address in Chinese. Aliexpress would only provide me with a 20% refund. The site is wholly authoritarian, and you can't find a real person to talk or write to, only an AI program that understands nothing because it is programmed not to help, but only to give mindless responses. It didn't matter that both the seller and Aliexpress had a picture of the defective item, and agreed that it was defective. I still got screwed.

Date of experience: February 5, 2019
Australia
1 review
0 helpful votes
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Quilling paper a breeze
February 6, 2019

Quick and easy transaction to get a 24 color set of metallic quilling paper. Item was posted quickly and arrived safely, everything was well packaged and completely perfect condition on arrival.

Date of experience: February 5, 2019