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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Todo ok, lo único coger una talla mas las tallas son demasiado pequeñas, el envío ha sido muy rápido
Не подвел меня ни разу! Все мои покупки совершались в срок и в соответствии с описанием. В дальнейшем буду пользоваться его услугами!
Los pedidos con AliExpres estan protegidos y la proeccion funciona cuando la necesitas.
El unico inconveniente suele ser el plazo de entrega, que en mi caso, con entrega en España suelen ser algo mayores de un mes. Pero ya cuento con esto cuando hago el pedido.
Estoy satisfecho con AliExpres y lo utilizo con frecuencia.
I resive a other goods.
Any people make mistake, but is important how fast and corect repair this. I general i can recomend this seller.
Şubat 11 2019 tamda söz verdikleri gibi, 20 günde geldi. Hayret
2016 dan beri alışveriş yapmaktayım. Bu kadar hızlı nadir karşılaşıyorum. Teşekkürler
Es una plataforma seria, productos de todas clases y precios, la recomiendo a todos, buenas explicación detallada de los productos en venta, garantía de compra,
I have been using this app for 1 years and I'd say that this app is cool. But, in some cases prices are more expensive which are listed in AliExpress. Maybe the sellers are became more greedy.
Genial, rapido, barato y fiable, niño contento, cuenta corriente contenta, esto es un Win-Win.
Sorprendentemente rapido ha llegado al destino, la calidad de la funda es mas que adecuada.
I was looking for a big red watch just like I bought because my husband with glasses and did not see the watch at night after we broke another clock we had
In short, good service and fast delivery and most importantly a good product
Very quick turn around with great die cut. A good size with sharp definition. Matches description accurately.
Во-первых, очень удобно устроен сайт. Хорошо работает служба поддержки и операторы с вопросами, которые я им задаю, да и в общем с клиентами. Во-вторых, приятно покупать товары во время распродаж на AliExpress которые бывают на праздники с большими скидками и спец купонами и продавца купонами + AliExpress купонами и промо-кодами! В общем если всё сложить- то приличная скидка получается. Пробуйте купить с доставкой на дом то, что раньше не смогли купить в магазине...
Seller really wanted to refund and the only way was to open a dispute or have a pay pal account since I did not have a pay pal account I had to open a dispute
Great trader awesome service. Highly recommended. Amazing protective packaging. Glass is fragile and can be broken easily. These guys are very professional in the packing and delivery!
После нескольких обращений к продавцу получал невнятные отговорки В описании указан внутренний размер пряжки 38 мм а получил 32 мм При открытии спора не возможно отправить фото так как любой формат невозможно отправить
спасибо алиэкспрес очень умные ребята и правельно решаут споры если товар непалучен больших успехов ВАМ работники.
Цены как в России, выбор богатый. сКОРО БУДЕТ НЕ АКТУАЛЬНЫЙ МАГАЗИН. РПЛГРШГРШГНШГНШГГНЕШ7ГЕНШГНЕГНЕГНЕПШГЛНЕШГНЕГНЕГНЕШГНЕГНЕШГНГЩШНШ7Н
So far so good - I was cheated only once => seller ensured me that he resent the item twice, but I never received it.
Rest of my transactions were 100% satisfying! G; ad to be here
На AliExpress заказываю много лет. Всё устраивает: цена, разнообразие товаров, споры разрешаются быстро (за 3 года потерялись всего 4 посылки, деньги вернули) Я очень доволен!
Супер быстрая доставка батареи для ноутбука. Прошло 2 дня и уже со СДЭК позвонили. Сказали что поступило и доставим домой во вторник. Это через 2 дня. Я сам съездил и забрал сегодня. На зарядке. Надеюсь всё как надо..
Página que funciona con seriedad y responsabilidad. Sin engaños. Los tiempos de entrega son variables, pero llega. La calidad es acorde con el precio pagado.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

