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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
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MUY CONFORME CON ALIEXPRESS.
March 4, 2019

CON LAS COMPRAS, ES MUY COMODO Y MUY BUENA DESCRIPCCION DE LOS PRODUCTOS, LO UNICO MALO, HAY VENDEDORES QUE NO ENVIAN, O SUS PRODUCTOS NO LLEGAN, Y NO HAY CON QUIEN DENUNCIAR, LOS REEMBOLSOS SE HACEN CORRECTAMENTE, PERO DENUNCIAR A UN VENDEDOR ES IMPOSIBLE.

Date of experience: March 3, 2019
Israel
1 review
0 helpful votes
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Happy
March 11, 2019

1 - Much cheaper products than any other place in the internet.
2 - Acceptable or Good quality for much less money.
3 - Site that takes "Ownership"
4 - easy to search
5 - Many options

What can I add more?: 0)

Date of experience: March 3, 2019
France
1 review
0 helpful votes
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Tres bien
March 4, 2019

Très bon site avec beaucoup de choix prix honnête. Le transport un peu long mais bon ça viens de loin, donc patience

Date of experience: March 3, 2019
RU
1 review
1 helpful vote
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Алиэкспресс очень хороший магазин. Хорошие цены, добросовестные продавцы. Даже если возникают спорные вопросы, команда Али всегда принимает сторону покупателя. Успехов вам и процветания!

Date of experience: March 3, 2019
Ukraine
1 review
0 helpful votes
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The best trading platform 2019
March 11, 2019

Today, only Aliexpress gives me confidence in a safe purchase. I no longer use PayPal because they do not protect the buyer as Aliexpress does. Aliexpress has very tight control of sellers and very fair rules for all players. I am pleased with the Aliexpress service because it is constantly evolving.

Date of experience: March 3, 2019
GB
1 review
0 helpful votes
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Много лет с AliExpress
March 5, 2019

Помню первые свои заказы, страшно было потерять деньги. А сейчас: увидел, изучил отзывы. Поискал продавца с высоким рейтингом и нормальной ценой и заказал. Площадкой AliExpress доволен. Споры решают быстро и в пользу покупателя, если все нормально оформлено конечно.

Date of experience: March 3, 2019
RU
1 review
0 helpful votes
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My score is AliExpress
March 11, 2019

Over the long-term period of cooperation with AliExpress, I have developed only positive impressions. There was one unpleasant incident, but I left it on the seller's conscience. But in general, only positive emotions.

Date of experience: March 2, 2019
Spain
1 review
0 helpful votes
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Muy buena web
March 11, 2019

La unica pega posible es que algunos articulos tardan mucho en llegar. Pero merece la pena esperar puesto que siempre son mas baratos que en cualquier otra web.
Lo mejor es la busqueda por imagen. Con esa funcion he ahorrado muchisimo dinero. Cada articulo que me ofrecen en redes sociales y similar, lo busco con la imagen y generalmente lo encuentro en Aliexpress en un precio considerablemente mas economico. Es ideal.

Date of experience: March 2, 2019
Colombia
1 review
1 helpful vote
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COMPRAS
March 11, 2019

Buenos productos a buen precio, algunos tardan un poco más de lo normal pero el servicio al cliente es también bueno.

Date of experience: March 2, 2019
Maine
4 reviews
26 helpful votes
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My first order never came! They have not refunded me my money on a dress that I returned! Stay away! The free shipping is not worth it!

Date of experience: March 2, 2019
Brazil
1 review
0 helpful votes
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A great internet shop
March 12, 2019

Great. Muito boa loja para comprar produtos. Tem de tudo o que se possa imaginar. Sempre comprei e nunca tive problemas.

Date of experience: March 2, 2019
RU
1 review
0 helpful votes
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Отлично
March 4, 2019

на али давно. пока все устраивает. только не штрафуют недобросовестных продавцов. плохо еще что теперь нельзя открыть спор заранее, я ведь знаю что товар точно не придет, а спор не дают открыть. а так все хорошо.

Date of experience: March 2, 2019
Mexico
1 review
0 helpful votes
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LENTO, MUY LENTO
March 2, 2019

Comprar en Aliexpress, es una aventura. No hay certeza de que recibas lo que compras. Te da garantía de que si no recibes tu producto, haces un reclamo y te regresan tu dinero. Pero si cpmro, espero, no recibo, y reclamo, que sentido tiene comprar. AAliexpress ha perdido liderazgo. Busquen otras opciones más seguras.

Date of experience: March 2, 2019
Florida
1 review
0 helpful votes
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Excelente produto
March 11, 2019

Acabamento muito bom, material de qualidade vestiu muito bem
Estou satisfeito com o produto,...

Date of experience: March 2, 2019
Germany
1 review
0 helpful votes
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Meine Erfahrung mit AliExpres
March 11, 2019

Die Käufe auf AliExpress sind bei vielen Produkten günstig.
Das Warten allerdings ist manchmal sehr langem manche Käufe kommen gar nicht ans Ziel.
Bei defekten Produkten ist es schwer Recht zu bekommen, und man ist auf der verlorenen Position.
Aber in ganzen bin ich optimistisch, und ich werde auf AliExpress weiter einkaufen.
Grüße
P. Kornas

Date of experience: March 2, 2019
RU
1 review
0 helpful votes
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Reliable purchases
March 11, 2019

You can always assess the risks when buying. Comprehensive rating of the seller and the specific product.
Buyer protection is real.

Date of experience: March 2, 2019
Ukraine
1 review
0 helpful votes
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Good site
March 11, 2019

I have been using for a long time, a large selection of products, everything is convenient, quick response of the staff

Date of experience: March 2, 2019
RU
1 review
0 helpful votes
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Beautiful work!
March 11, 2019

I two year buy on AliExpress. Сonvenient and informative website. The Big choice of goods. With each year make sure in that, quality of service only grows!

Date of experience: March 2, 2019
Greece
1 review
1 helpful vote
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Отлично!
March 3, 2019

Давно заказываю и сделал много заказов на Aliexpress. Проблемы если и были с нечестными продавцами, то руководство сайта их быстро решала. Рекомендую, отличный сайт!

Date of experience: March 2, 2019
Chile
1 review
0 helpful votes
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Todo perfecto
March 11, 2019

El artículo era el ofrecido, la información del despacho y seguimiento perfecto y el despacho y recepción en tiempo más corto que el ofrecido

Date of experience: March 2, 2019