Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Es mi plataforma de compras. Totalmente segura, con respuesta inmediata del vendedor y resolución de problemas en todos los casos.
I like them they work very well
I think aliexpress run to the right smart future
I wish to you more success
The future is China
Thak you sooooo much
AliExpress and your front call center
Almost everything you need you will find it in AliExpress
Good shopping experience with AliExpress
Recommend to visit and enjoy shopping with them.
This is my fourth switch fly rod from Aventik - More to come! Great finish and lovely rod to fish with.
This store has excellent service and has delivered a quality product. I am very pleased with this purchase.
TODOS LOS PEDIDO QUE VIENEN CON LA LOGÍSTICA DE ALIEXPRESS(AliExpress Standard Shipping) DEBIERAN SER ENVIADO POR Sinotrans LA EMPRESA DE MENSAJERÍA MAS RÁPIDA Y ECONÓMICA PARA LA EXCELENCIA DEL SERVICIO
No problems and I cant wait to do this one. The item came pretty fast and it was well packaged. I look forward to doing this diamond dots.
These are easily the best sleeves I have ever used, I have tried a lot of sleeves as the Sun in New Zealand is just a killer.
Jestem zadowolona z usług Aliexpress, choć kilka razy nie przyszły zamówione przedmioty a ja nie mogłam wszcząć sporu.
Давно пользуюсь AliExpress. Я очень доволен много разных товаров и простой платёж. Я ДОВОЛЕН! СПАСИБО!
Goods comply with the order. Very fast delivery of 10 days. Good price-quality ratio. Well done. It makes a good impression. Spare covers are needed. I recommend the shop and the seller. Greetings.
Very much satisfied with all my orders on AliExpress. It is always good quality products, reliable sellers and precisely specified offers.
Quickly got the same product exactly as described!
I'm sure I'll be here to buy! I recommend to everyone!
Standing Team!
Thank you very much!
SUPER! Очень доволен сайтом и администрацией. Продавцы заслуживают внимания! Очень отзывчивые. Огромное Вам спасибо!
Ottimo prodotto, provati, ottimo cicalino colore nero, si adatta all'interno del citofono casalingo.
In Ali I found many usefull things and get many positive expierence and learn much new todo. Almost things are delivered in short time. Few times, when the item not delivered, Ali returns money. Thank you!
Ok me gusto mucho buen producto y lo compraria de nuevo estoy contento buen vendedor ademas llego bastante rapido comparado con otros productos
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

