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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I ordered a bluetooth speaker for $37.97 from their website on 03/11/19. I was supposed to receive my order by 03/18/19 but I did not receive it so I called them next day and asked for the status of my order, and they said it will take for 15 days to reach me. So I told them I want to cancel my order and I want my refund. They cancelled my order and asked me to call their refund helpline number i. E. *******320 for the refund. So when I called their number they asked me to follow lot of procedure and it took them around 10 days to refund my money. It's a complete headache.!
About half of the parcels do not reach, the money for such parcels do not return because the refund period ends on the next day after the completion of the warranty, and you can not apply for a refund before the expiration of the warranty
Como empresa intermediaria entre los vendedores y nosotros, los clientes, realiza una acción intermediaria fenomenal, resolviendo, cuando procede, las dudas entre unos y otros. Como debe de ser.
I have not received some things and aliexpress has not paid. I HAVE LOST MONEY. The seller has not paid and AliExpress also with what the only one injured is me.
Хорошие гаечки м3 для болтиков. красотень просто.
К магниту не магнитятся. самое то использовать их возле электронного компаса.
I placed an order in January. In March I asked where the order was. My credit card was charged but no order received. When I asked about it they told me they did not send the order and they could either resend or issue a refund. I chose the refund. I was told to wait several days and no refund. Next I could turn in a discrepancy if I wanted my money back. Now they want to credit my Paypal account instead of the credit card. Turned it into the credit card company and they can deal with them, but I won't be shopping there again. Told me they didn't bother to send the items and then don't want to refund my money... Not a great way to do business. POOR customer service
Fantastic, it was great Syles that I will like to promote and the sale agent both in my country and other part ot the world especially under the New African 2025 Beyond million items project that will be launching shortly,
We hope that you will be one of our supporters with your product which we are matching with target group we considered the youth and future leaders for sustainable global growth
Super stores, super products, super value, super service from Aliexpress team and 99% of the stores we have dealt with over the last 3 years
All products are good. Very comfortable and long lasting.The services are rapid too.
Don't hesitate to make a purchase.
Chegou bem embalado e com ferramentas como micro-chaves, material para abrir o celular, fitas dupla face.
Gostei muito e já esta no celular funcionando perfeitamente.
Very positive experience in general through many years of buying via Aliexpress. Naturally, with the volume orders there has been a few negative purchases, either due to receipt of a defective article or not fully operational as expected. Refunds were provided in the majority of cases, thanks to Aliexpress intervention.
AliExpress is a very good site for dropshipping. But it have over 85% of really bad suppliers who their not looking into & fixing. Buyers sometimes wait over 8 days for their item to be shipped, just to receive a message from the bad supplier saying " dear friend sorry this item is out of stock or this item has bad quality can you cancel using other reason" like why should you tell me what option to use to cancel a order that I waited over a week for. I have to right to select "out of stock" that's what you told me. ALIEXPRESS NEED TO LOOK INTO CUSTOMERS REVIEWS & FIX ALOT OF BAD SUPPLIERS THATS NOT USING THEIR PLATFORM!
Se si tengono in acqua più di 48 ore, alcune di loro tendono a spaccaqrsi.
Utili per il giardinaggio e non solo...
отличный сайт, есть даже то, что думал не может существовать! мне нравится, всем советую друзья, пользуйтесь, не пожалеете!
I purchased once. The item that i got was different from what described. The system doesn't really have customer service and the seller keep sending automated messages.
I would not buy on this platform again.
EBay and Amazon much better, better customer service and much faster issue resolve.
In my case the product never showed up, the website did not record the order but charged me anyway, and I had to dispute their charge with my CC company since I could get no answer from them.
And I have a hard time believing their positive reviews.
Save yourself.
You have to pay for your own shipping if they send you the wrong product. I ordered a bunch of parts. They sent the wrong size. It will cost me 3/4 of the cost to return the parts, so I am no out the purchase value and stuck with the worn parts. I will never use ali express again.
I've been shopping at aliexpress for years, it's getting better slowly.
The packages are very slow to arrive.
And frequently there are errors in the shipments, this week I have to claim to 2 sellers, in one the package was empty and the other the product was wrong.
In these cases, the reclamations are very long and some sellers have not responded correctly.
I think it still has to improve to match amazon, is easier to buy and in case of problems with the order is simpler.
If it wasn't for the prices, I wouldn't buy in aliexpress,
Llevo años comprando en aliexpress, va mejorando poco a poco.
Los paquetes siguen tardado demasiado en llegar.
Y con frecuencia hay errores en los envíos, esta semana he tenido que reclamar a 2 vendedores, en uno estaba vacío el paquete y el otro el producto era erróneo.
En estos casos, las reclamaciones se alargan mucho y algunos vendedores no han respondido correctamente.
Creo que aun tiene que mejora para igualarse a amazon, es mas fácil de comprar y en caso de problemas con el pedido es mas sencillo.
Si no fuera por los precios, no compraría en aliexpress.
En varias ocasiones, he tenido problemas para recibir mis productos, debido a Correos de mi país, jamás he recibido una negativa o suspicacia de parte de Aliexpress ni de los comerciantes que integran esta gran empresa, FELICITACIONES, porque a pesar de ser personas que compramos lo que nos alcanza el bolsillo solamente, somos tratados como grandes compradores de comercios establecidos.
GRACIAS POR EXISTIR.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

