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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

India
4 reviews
9 helpful votes
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IT'S JUST HORRIBLE!
March 31, 2019

I ordered a bluetooth speaker for $37.97 from their website on 03/11/19. I was supposed to receive my order by 03/18/19 but I did not receive it so I called them next day and asked for the status of my order, and they said it will take for 15 days to reach me. So I told them I want to cancel my order and I want my refund. They cancelled my order and asked me to call their refund helpline number i. E. *******320 for the refund. So when I called their number they asked me to follow lot of procedure and it took them around 10 days to refund my money. It's a complete headache.!

Date of experience: March 30, 2019
RU
1 review
3 helpful votes
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About half of the parcels do not reach, the money for such parcels do not return because the refund period ends on the next day after the completion of the warranty, and you can not apply for a refund before the expiration of the warranty

Date of experience: March 30, 2019
Spain
1 review
0 helpful votes
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EXCELENTE COORDINACION
March 30, 2019

Como empresa intermediaria entre los vendedores y nosotros, los clientes, realiza una acción intermediaria fenomenal, resolviendo, cuando procede, las dudas entre unos y otros. Como debe de ser.

Date of experience: March 29, 2019
Spain
1 review
3 helpful votes
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I have not received some things and aliexpress has not paid. I HAVE LOST MONEY. The seller has not paid and AliExpress also with what the only one injured is me.

Date of experience: March 29, 2019
RU
1 review
0 helpful votes
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Хорошие гаечки м3 для болтиков. красотень просто.
К магниту не магнитятся. самое то использовать их возле электронного компаса.

Date of experience: March 29, 2019
North Carolina
1 review
3 helpful votes
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I placed an order in January. In March I asked where the order was. My credit card was charged but no order received. When I asked about it they told me they did not send the order and they could either resend or issue a refund. I chose the refund. I was told to wait several days and no refund. Next I could turn in a discrepancy if I wanted my money back. Now they want to credit my Paypal account instead of the credit card. Turned it into the credit card company and they can deal with them, but I won't be shopping there again. Told me they didn't bother to send the items and then don't want to refund my money... Not a great way to do business. POOR customer service

Date of experience: March 29, 2019
GB
1 review
0 helpful votes
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Goodrich31
March 29, 2019

Fantastic, it was great Syles that I will like to promote and the sale agent both in my country and other part ot the world especially under the New African 2025 Beyond million items project that will be launching shortly,
We hope that you will be one of our supporters with your product which we are matching with target group we considered the youth and future leaders for sustainable global growth

Date of experience: March 28, 2019
Ireland
1 review
0 helpful votes
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Super Site
March 29, 2019

Super stores, super products, super value, super service from Aliexpress team and 99% of the stores we have dealt with over the last 3 years

Date of experience: March 28, 2019
Latvia
1 review
0 helpful votes
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NICE
March 28, 2019

Thanks for your work. Your product is of good quality and we are grateful for it and will continue to work in the future. Thank you very much.

Date of experience: March 28, 2019
Mauritius
2 reviews
0 helpful votes
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Excellent service
March 28, 2019

All products are good. Very comfortable and long lasting.The services are rapid too.
Don't hesitate to make a purchase.

Date of experience: March 27, 2019
Brazil
1 review
0 helpful votes
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Muito bom bem rapido.
March 28, 2019

Chegou bem embalado e com ferramentas como micro-chaves, material para abrir o celular, fitas dupla face.
Gostei muito e já esta no celular funcionando perfeitamente.

Date of experience: March 27, 2019
Switzerland
1 review
0 helpful votes
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Roland
March 28, 2019

Very positive experience in general through many years of buying via Aliexpress. Naturally, with the volume orders there has been a few negative purchases, either due to receipt of a defective article or not fully operational as expected. Refunds were provided in the majority of cases, thanks to Aliexpress intervention.

Date of experience: March 27, 2019
Guyana
1 review
3 helpful votes
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AliExpress is a very good site for dropshipping. But it have over 85% of really bad suppliers who their not looking into & fixing. Buyers sometimes wait over 8 days for their item to be shipped, just to receive a message from the bad supplier saying " dear friend sorry this item is out of stock or this item has bad quality can you cancel using other reason" like why should you tell me what option to use to cancel a order that I waited over a week for. I have to right to select "out of stock" that's what you told me. ALIEXPRESS NEED TO LOOK INTO CUSTOMERS REVIEWS & FIX ALOT OF BAD SUPPLIERS THATS NOT USING THEIR PLATFORM!

Date of experience: March 27, 2019
Italy
1 review
0 helpful votes
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Utili e simpatiche
March 28, 2019

Se si tengono in acqua più di 48 ore, alcune di loro tendono a spaccaqrsi.
Utili per il giardinaggio e non solo...

Date of experience: March 27, 2019
Uzbekistan
1 review
1 helpful vote
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Прекрасный сайт!
March 27, 2019

отличный сайт, есть даже то, что думал не может существовать! мне нравится, всем советую друзья, пользуйтесь, не пожалеете!

Date of experience: March 27, 2019
California
1 review
3 helpful votes
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I purchased once. The item that i got was different from what described. The system doesn't really have customer service and the seller keep sending automated messages.
I would not buy on this platform again.
EBay and Amazon much better, better customer service and much faster issue resolve.

Date of experience: March 26, 2019
Colorado
1 review
4 helpful votes
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Save yourself
March 26, 2019

In my case the product never showed up, the website did not record the order but charged me anyway, and I had to dispute their charge with my CC company since I could get no answer from them.
And I have a hard time believing their positive reviews.
Save yourself.

Date of experience: March 26, 2019
Pennsylvania
1 review
4 helpful votes
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You have to pay for your own shipping if they send you the wrong product. I ordered a bunch of parts. They sent the wrong size. It will cost me 3/4 of the cost to return the parts, so I am no out the purchase value and stuck with the worn parts. I will never use ali express again.

Date of experience: March 26, 2019
Spain
2 reviews
0 helpful votes
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Buen precio, mal servicio
March 27, 2019

I've been shopping at aliexpress for years, it's getting better slowly.
The packages are very slow to arrive.
And frequently there are errors in the shipments, this week I have to claim to 2 sellers, in one the package was empty and the other the product was wrong.
In these cases, the reclamations are very long and some sellers have not responded correctly.
I think it still has to improve to match amazon, is easier to buy and in case of problems with the order is simpler.
If it wasn't for the prices, I wouldn't buy in aliexpress,

Llevo años comprando en aliexpress, va mejorando poco a poco.
Los paquetes siguen tardado demasiado en llegar.
Y con frecuencia hay errores en los envíos, esta semana he tenido que reclamar a 2 vendedores, en uno estaba vacío el paquete y el otro el producto era erróneo.
En estos casos, las reclamaciones se alargan mucho y algunos vendedores no han respondido correctamente.
Creo que aun tiene que mejora para igualarse a amazon, es mas fácil de comprar y en caso de problemas con el pedido es mas sencillo.
Si no fuera por los precios, no compraría en aliexpress.

Date of experience: March 26, 2019
Chile
1 review
1 helpful vote
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En varias ocasiones, he tenido problemas para recibir mis productos, debido a Correos de mi país, jamás he recibido una negativa o suspicacia de parte de Aliexpress ni de los comerciantes que integran esta gran empresa, FELICITACIONES, porque a pesar de ser personas que compramos lo que nos alcanza el bolsillo solamente, somos tratados como grandes compradores de comercios establecidos.

GRACIAS POR EXISTIR.

Date of experience: March 26, 2019