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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Brazil
1 review
0 helpful votes
Follow ElvisWilliiam G.
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In general my experience is good. Some supplier have some issues, but I have noticed that Aliexpress is working to improve the quality of the suppliers, therefore is important to see the suppliers and products evaluation to avoid problems.

Date of experience: March 26, 2019
RU
1 review
0 helpful votes
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Good e-store
March 26, 2019

Good! A+ service, Highly Recommended!
Reliable and customer friendly service.
Nice prices, fast handling and shipping.
Will buy again.

Date of experience: March 26, 2019
NL
1 review
0 helpful votes
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Nice products good choise And quick delivery, always no problem if something is going wrong in transport.

Date of experience: March 26, 2019
Poland
1 review
0 helpful votes
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Best sellers club)
March 26, 2019

Nice sellers in one place. Good for byers, nice for sellers. Nothing more) "Please enter at least 100 characters" <- stupid

Date of experience: March 26, 2019
Spain
1 review
0 helpful votes
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Llevo muchos años comprando en esta web y solo he tenido algún problema que se ha solucionado en el tiempo establecido.

Date of experience: March 25, 2019
Ukraine
1 review
0 helpful votes
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Super
March 26, 2019

Мне очень нравится! Хороший сервис и хорошо заботятся о покупателях. Не первый месяц с Алиэкспрес и, похоже, буду дальше с удовольствием пользоваться)

Date of experience: March 25, 2019
Italy
2 reviews
0 helpful votes
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Sicuro e affidabile
March 26, 2019

Pensavo fosse un sito dove Genius truffano la gente invece il risultato essere uno dei siti esclusivi dove faccio acquisti online. Devo dire ero un po' scettico all'inizio ma poi dopo aver ordinato e aspettato quasi un mese la merce è arrivata perfetta e funzionante diciamo che a parte il tempo di attesa gli articoli sono abbastanza buoni ed economici comunque è un sito che tranquillamente si possono fare ottimi affari

Date of experience: March 25, 2019
Peru
1 review
0 helpful votes
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ONE OF THE BEST REELS EVER
March 26, 2019

One of the best reels ever.The mechanics are similar to the majority of his brothers, but the CNC machining is a pleasure to taste, a delight for those who hnow to appreciate. Tank you.

Uno dei migliori mulinelli in assoluto. La meccanica è simile alla maggioranza de suoi fratelli in commercio, ma la lavorazione a CNC lo rendono unico, è un piacere tutto da gustare, una delizia per chi la sa apprezzare. Grazie

Date of experience: March 25, 2019
Ukraine
1 review
0 helpful votes
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Ads are everywhere, support doesnt know language they are trying to speak. 99% discounts are fake. The only possible reason to use is price.

Date of experience: March 25, 2019
RU
1 review
0 helpful votes
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отлично
March 25, 2019

Опыт Работы С AliExpress очень хорошо. если товар бракованный то скорее всего вернут деньги, большое спасибо.

Date of experience: March 25, 2019
Ukraine
1 review
1 helpful vote
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Aliexpress
March 25, 2019

Variety of goods. Cheap prices. Secure payments. Fast shipping. Discounts and coupons. Quality products.

Date of experience: March 25, 2019
France
1 review
0 helpful votes
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Le satin j'adore!
March 25, 2019

Bonne description et taille pour cette chemise de nuit homme en satin, souhaiterais avoir d'autres modèles proposés toujours en satin, bien sur, mais avec tissu plus épais

Date of experience: March 25, 2019
Texas
1 review
2 helpful votes
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Dishonest
March 25, 2019

I ordered a vape January 31,2019 still waiting, seller is giving me the run around with fake tracking number. It's safe to say I'm out of $42.00. Please do not buy from this site not all sellers are honest and you don't know which honest seer you'll get.

Date of experience: March 24, 2019
Arizona
1 review
1 helpful vote
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Unreliable
March 24, 2019

I ordered bicycle handlebars Nov. 19 2018. Still waiting March 24 2019. I have a tracking number that did not work and is now expired. The dispute process is a joke. Shopping Amazon from now on.

Date of experience: March 24, 2019
RU
1 review
0 helpful votes
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2019. 3. 24
March 25, 2019

упаковка отличная версия 2.31 mosfet irfp264 точность лучше 0.5% вес 360 грамм добавлено измерение w/h и R источника хоть и в паспорте об этом ни слова нагрузку рекомендую

Date of experience: March 24, 2019
California
8 reviews
30 helpful votes
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The positive: Great prices.

The negative: In the home page (when it's not totally bombarded with promotions) it boasts that payment will only be charged when item is received by buyer. However, my credit card was charged immediately upon placing an order. When I inquired, I was told that the policy doesn't apply to international orders. Isn't that most of their orders?

Screening of sellers appear to be light or nonexistent; you're at sellers' mercy when disputes arise. You've got to stick with sellers with "Top Brand" classification and tons of reviews and sales on an item.

It's extremely cumbersome to get on a live chat with an agent. And in my experience, all of the commitments made by agents to correct errors went nowhere.

Check out this funny ad on their site.

Date of experience: March 23, 2019
Spain
1 review
0 helpful votes
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It's my "zoco" shopping place
March 25, 2019

I have been buying at Aliexpress for a long time and most of the time with most of the sellers it's perfect. Disputes are resolved on time so that's nice.

Date of experience: March 23, 2019
Ukraine
1 review
0 helpful votes
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OK!
March 23, 2019

With the right choice of the seller - how much is on the market, job evaluation, specialization - the goods will always be good.

Date of experience: March 23, 2019
Australia
1 review
0 helpful votes
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Bought a knife that I reckon is very well made; and for which I would have paid a lot more it made elsewhere.

Date of experience: March 22, 2019
Brazil
1 review
0 helpful votes
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Excelente
March 23, 2019

Compro do site Aliexpress a bastante tempo, sempre fui bem atendido, alguns poucos caso em que houve algum atraso ou a mercadoria não chegou, entrei em contato e tudo foi resolvido, portanto recomendo a todos, é de confiança.

Date of experience: March 22, 2019