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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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In general my experience is good. Some supplier have some issues, but I have noticed that Aliexpress is working to improve the quality of the suppliers, therefore is important to see the suppliers and products evaluation to avoid problems.
Good! A+ service, Highly Recommended!
Reliable and customer friendly service.
Nice prices, fast handling and shipping.
Will buy again.
Nice products good choise And quick delivery, always no problem if something is going wrong in transport.
Nice sellers in one place. Good for byers, nice for sellers. Nothing more) "Please enter at least 100 characters" <- stupid
Llevo muchos años comprando en esta web y solo he tenido algún problema que se ha solucionado en el tiempo establecido.
Мне очень нравится! Хороший сервис и хорошо заботятся о покупателях. Не первый месяц с Алиэкспрес и, похоже, буду дальше с удовольствием пользоваться)
Pensavo fosse un sito dove Genius truffano la gente invece il risultato essere uno dei siti esclusivi dove faccio acquisti online. Devo dire ero un po' scettico all'inizio ma poi dopo aver ordinato e aspettato quasi un mese la merce è arrivata perfetta e funzionante diciamo che a parte il tempo di attesa gli articoli sono abbastanza buoni ed economici comunque è un sito che tranquillamente si possono fare ottimi affari
One of the best reels ever.The mechanics are similar to the majority of his brothers, but the CNC machining is a pleasure to taste, a delight for those who hnow to appreciate. Tank you.
Uno dei migliori mulinelli in assoluto. La meccanica è simile alla maggioranza de suoi fratelli in commercio, ma la lavorazione a CNC lo rendono unico, è un piacere tutto da gustare, una delizia per chi la sa apprezzare. Grazie
Ads are everywhere, support doesnt know language they are trying to speak. 99% discounts are fake. The only possible reason to use is price.
Опыт Работы С AliExpress очень хорошо. если товар бракованный то скорее всего вернут деньги, большое спасибо.
Variety of goods. Cheap prices. Secure payments. Fast shipping. Discounts and coupons. Quality products.
Bonne description et taille pour cette chemise de nuit homme en satin, souhaiterais avoir d'autres modèles proposés toujours en satin, bien sur, mais avec tissu plus épais
I ordered a vape January 31,2019 still waiting, seller is giving me the run around with fake tracking number. It's safe to say I'm out of $42.00. Please do not buy from this site not all sellers are honest and you don't know which honest seer you'll get.
I ordered bicycle handlebars Nov. 19 2018. Still waiting March 24 2019. I have a tracking number that did not work and is now expired. The dispute process is a joke. Shopping Amazon from now on.
упаковка отличная версия 2.31 mosfet irfp264 точность лучше 0.5% вес 360 грамм добавлено измерение w/h и R источника хоть и в паспорте об этом ни слова нагрузку рекомендую
The positive: Great prices.
The negative: In the home page (when it's not totally bombarded with promotions) it boasts that payment will only be charged when item is received by buyer. However, my credit card was charged immediately upon placing an order. When I inquired, I was told that the policy doesn't apply to international orders. Isn't that most of their orders?
Screening of sellers appear to be light or nonexistent; you're at sellers' mercy when disputes arise. You've got to stick with sellers with "Top Brand" classification and tons of reviews and sales on an item.
It's extremely cumbersome to get on a live chat with an agent. And in my experience, all of the commitments made by agents to correct errors went nowhere.
Check out this funny ad on their site.
I have been buying at Aliexpress for a long time and most of the time with most of the sellers it's perfect. Disputes are resolved on time so that's nice.
With the right choice of the seller - how much is on the market, job evaluation, specialization - the goods will always be good.
Bought a knife that I reckon is very well made; and for which I would have paid a lot more it made elsewhere.
Compro do site Aliexpress a bastante tempo, sempre fui bem atendido, alguns poucos caso em que houve algum atraso ou a mercadoria não chegou, entrei em contato e tudo foi resolvido, portanto recomendo a todos, é de confiança.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

