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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Hi There,
I started to order items from this seller on 2018 for small ones to test, because I was suspicious if they are doing their job properly on not.
After several orders and receive them on time and exact to the pictures items, now I am 100% satisfied recommend this seller to other customers who want to start.
Thank you management of this company who knows to do his job properly,
Good quality & price...! 100% recommended...! ALL OK...! *****
Realmente eficiente, productos de calidad a buen precio.
I recieved my order very fast and in good condition and the product is top quality. I am very happy with my purchase. Thank you seller!
На Заказы когда у них срок заканчивается не приходит уведомление, и автоматически списывают деньги без уведомления. Хотя товар не доставлен, хотя в графе доставки видно, что повар не получен. А деньги ушли. А товар не получил. И таких случаев много, если не будишь сам постоянно проверять. Очень плохо.
Имею опыт общения с этой площадкой уже не один год. Разные были моменты с поставщиками. Но при помощи Али все вопросы разрешались к всеобщему удовлетворению. Хочется отметить растущее качество представленных тут товаров.
Mit Aliexpress hatte ich noch nie Probleme alle Bestellungen kamen zuverlässig an und die Ware war immer so wie beschrieben. Kaufe deshalb nur mehr bei Aliexpress.
Excellent for me who comes from a small town in Norway with limited selections of stores, now I can find whatever my heart desires at any time at affordable prices!
Keep up the good work;-)
Grettings from Norway.
Göran Åsheim.
Споры решаются в пользу продавца, не учитывая маральную сторону. Два заказа у одного продавца под одним номером.
What can I say wonderful safe shopping
Would recommend to all users I find it very useful
Protects the consumer and I think the most reliable in the world
Я не могу подобрать нематершинных слов чтобы описать всю помпезность и необходимость такого сервиса в моей стране! Это просто вершина эволюционного дерева сервиса. Поставщики и магазины, конечно, как и в любой другой стране есть из говна, а есть из золота! Процветания, чисто, проекту и его основателям, поддерживателям и всем тем гигантам, которые его творят ежеминутно! Всех Вас я обнял!
Very good, all very correct, the fast shipping and well with the packaging, all purchases have been very correct. Good service and presentation, lots of variety of products.
Todo correcto, no suele haber problemas con los pedidos y cuando los ha habido se han resuelto más o menos bien.
ЗАДЕРЖКА БЫЛА ИЗ-ЗА ПОЧТЫ И НЕВОЗМОЖНО БЫЛО ОТСЛЕДИТЬ ПОСЫЛКУ Т. К. ПРОДАВЕЦ ОТПРАВИЛ БЕЗ ВОЗМОЖНОСТИ ОТСЛЕЖИВАНИЯ.
I use AliExpress about 8 years. So I bought more then 600 any items for me and I nice the price and quality.
Хорошие цены на товар, большой выбор товара. Объективно решают спорные вопросы. В основном покупатель всегда прав, молодцы!
Великолепная торговая площадка, при возникновении проблем с товаром быстрое и адекватное решение. Огромный выбор товара и продавцов. Читайте отзывы покупателей и вперёд за покупкой! РЕКОМЕНДУЮ!
Заказываю на Али С прошлого года, сначала осторожно, а теперь на полном доверии. Приобретаю обувь и одежду на всю семью только на Али экспресс. Магазины РФ не конкурентноспособны, поскольку торгуют китайскими товарами по в разы завышенной цене, не случайно начинают законодательно вводить запретительные меры по отношению к Китайским продавцам. Если не гнаться за откровенной дешевкой, качество товаров из Китая выше всяких похвал. Рекомендую Всем заказывать как можно больше на Али, пока еще есть возможность. В Китае люди работают и продают продукты своего труда, а в России хотят продавать китайские товары те же приближенные монопольно и, естественно в разы дороже. Я люблю свою страну, но к сожалению, гордиться в данное время ей и мне нечем. Очень грустно, а за Китай можно только порадоваться, ведь еще в 80-х годах это была практически нищая страна, а сейчас это вторая экономика мира, по некоторым позициям IT- технологий нет равных вообще.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

