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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Aliexpress is a lottery. If you bought a quality product then you are lucky and you saved money. But if you bought a defective product then you lost money. For example, I bought a smartphone for $ 600 from this phone did not work. I wrote to the seller and technical support Aliexpress. And I had to send the smartphone back to China, and so the return of the goods to the seller at my expense. That is, I paid $ 70 for returning a smartphone with a defect back to the store. I think in this case, the seller must pay shipping costs, or Aliexpress, but clearly not the buyer. I'm very disappointed. Aliexpress need to change the return policy. Shipping costs for returning defective items must be paid by the seller.
Yo pedí este producto y a los 60 días no había llegado. Coloqué una disputa y PEDÍ OTRO. A los pocos días llegó el primero y luego llegó el otro. PROBLEMAS DEL TRANSPORTE - China air mail.
Felicitaciones al vendedor
Good quality, fast delivery and works perfectly tried to buy from the USA and could not get it delivered, this company had no problem at half the price
Ali sells and deals goods with cheap.
But I must have a choice with care because exchanging is very hard.
And I don't know why I can't choice goods in Ali.
I recently started shopping on AliExpress and I really liked the service. I definitely have no complaints and I can say that I will be a loyal customer.
I have ordered hundreds of items from AliExpress. Mostly low priced jewelry supplies but also some personal items. You may have to wait 4-6 weeks (although I have received packages in 10 days) and when there is a mistake it's frustrating to have to wait again for the replacement. But if you are patient it is worth the wait for the great prices. I do submit a dispute if the item is not as described or doesn't show up and I have always received a quick refund, even if the seller does not agree. Just make sure you submit a photo showing the issue. I have only had 2 packages that never actually showed up.
Preocupado en los últimos pedidos de diferentes tiendas no llega en el tiempo establecido lo cual hace que tenga que abrir disputa.
También cuando voy a realizar pedido por móvil cuando miro en la pagina aparece envió gratis y al ir a pagar aparece gastos de envió exagerados por lo cual e cancelado varias compras, siendo un acto deshonesto de parte de la pagina induciendo a error al comprador
Este es el que veo punto flojo de AliExpress, su proceso en estas cuestiones es demasiado limitado para los clientes y ayuda mucho más a los vendedores claramente, es injusto.
Очень качественная упаковка. Г Приехало за 2 недели. Все целое. Камеры прекрасно показывают. Ночной режим радует. Есть отслеживание через мобильный телефон. Все установилось с пол тычка. Покупал для экономии через сервис скидок www.letyshops(точка)com/soc/sh-1? R=******* перед com точку поставь. Дали кэшбек 4,5% на карту сбер! С бонусами и кэшбеком *******. Получилась неплохая экономия. К покупке советую.
Estoy muy Contentá con el trato recibido y con los productos muchas gracias por todo los volveré a recomendar a cualquier amiga o compañera, familia... Gracias.
I have been shopping with Aliexpress for years and love the products. I have had very few issues and if I do they take care of it faster than most businesses in the states.
I started ordering everything from Aliexpress in 2015.
If I need literally anything, firstly I check on AliExpress.
Shipping varies between 10-50 days.
If anything goes wrong (I receive broken, defective or scam item) AliExpress helped me out, I never lost my money.
The above (broken, defective, etc. item) happens about 1 in 80 orders, and as I said, if it not fits the advertised description, you are able to immediately start the refunding process without sending the item back.
I ordered Oneplus phones, bathroom curtains, cables, cable connectors, soldering iron, ESD tools, phone cases, solar panels, and a lot more.
Good experience good experience good experience good experience good experience good experience good experience
The product came in its entirety. Only the packaging is not good. That's how you do not put an electronic component, in a bag everything is bent inside. Even if it cost me a dollar. You as a seller should think. Putting in a carton with glue, and providing a customer response is an important thing.
If I wanted to look inside tin and electron components I would do so but I chose to pay at the store, not a trash can.
I love Alixpress a lot. They have over 10,000 products to choose from and their prices are okay and delivery is fast.
I bought a battery for my cell phone six weeks ago, and the website said it would be here in 20-38 days. It didn't come so I contacted the seller through the website but they never responded. I waited three days and contacted them again but no response. I guess that's one way to make money, but they'll never see any of mine again.
Ottimo prodotto ben confezionato, di fattura professionale, consigliatissimo per gli impianti di alto livello, ottimo anche il venditore.
My experiences have been very gratifying.
I buy everything, with safety and comfort and with good prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members