Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love your service, very comfortable. Feel's safe to do bussines as the dispute teem wors as expected.
Im very satisfied. I recommend this page and Im very satisfied with all products. I make orders often and my experiences are very positive.
Заказывал семена на АлиЭкспресс. В течении 60 дней все пришло. начал проращивать. Семена дают всходы. Очень хороший интернет магазин. Буду далее сотрудничать спасибо за качественный сервис.
My order came super fast. I was worried because I live in Canary Islands. Well packed and cables have a very good quality! 100% recommended!
LLEVO AÑOS COMPRANDO Y HASTA LA FECHA EL RESULTADO ES ALTAMENTE SATISFACTORIO, LOS PRODUCTOS SON DE EXCELENTE CALIDAD
Aliexpress es mi tienda online de referencia. Nunca me ha fallado y cuando he tenido necesidad de hacer alguna reclamación han sido diligentes y justos.
Ha sido sorprendente, entrega 2 dias antes de lo previsto.
Articulo perfecto según las especificaciomes
Davvero bella cambia anche colore sono molto soddisfatta dell'acquisto fatto sicuramente comprerò altro
Llevo años comprando en Aliexpress. Nunca me han defraudado. Si no he que dado conforme con el pedido se han responsabilizado. Recomiendo comprar en Aliexpress
Recently, service has deteriorated.
Now I buy more on ebay. Aliexpress does not respond to my appeal.
1 Sellers massively put a low price, but really buy at this price is impossible.
2 Sellers are asked to make an additional payment after the purchase, I do not agree. They simulate sending, and aliexpress covers deception (right now is the case with **************).
Now I buy more on ebay and Amazon
Until now I am very satisfied with the products from AliExpress. Even though the transport takes some time, everyrthing is well packed and as described. In case of problems, your money is returned within a week.
I'm old Ali byer. Many goods - and one or two case had jank - but Ali always made refund me - very best practics - byer protrction from fraud
Controller is excelent and I am very satisfated. The device is small and very realible, does not heat up during operation. This is the second time ordering this product.
Shopping through online alibaba is really easy. A huge range of articles is offered and the customer is kept fully informed about the progress of the purchase.
I have a very good overall experience with Aliexpress since I joined 4 years ago. They provide a great platform to purchase good value and quality goods directly from the suppliers in China. I did have some heckups but all issues are small and Aliexpress have always stepped in and resolved the problems for me. I generally receive my purchases within 4 weeks, some times only 10 days.
OK, The product was all right, let's hope it grows, there were no mishaps
Send the product Everything was fine, let's hope it grows, there were no glitches, why do you need at least 100 notes if everything is OK,
Quick delivery and great service! Would highly recommend them as a credible and reliable supplier shipping nothing but high quality products!
When there is a problem they often fail to understand simple English, second the Dispute process is flawed in so much as even if a product is faulty, the buyer still has to pay freight to return it to the seller. Often this freight cost can be more than the cost of the goods themselves. There is no direct way to contact them and their online chat system is so difficult to use, its a waste of time.
All that said, Aliexpress is still way better than the likes of Ebay and 90% of purchases go smoothly, with good and ethical sellers.
I especially like the way the buyer protection is organized. If the order does not come, the money is always returned. And at prices at Aliexpress there are no competitors - the lowest prices!
Куртка-ветровка на мальчика. Сыну почти 10 лет. Поэтому расцветку он выбирал себе сам. А вот размер подбирала мама. Правильно, что посоветовала взять чуть больше. Ветровка не выглядит на нём сильно большой, зато вероятно хватит и на будущее лето.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

