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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

France
1 review
0 helpful votes
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Great site
May 30, 2019

Love your service, very comfortable. Feel's safe to do bussines as the dispute teem wors as expected.

Date of experience: May 29, 2019
Slovakia
1 review
0 helpful votes
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Experience with aliexpress
May 30, 2019

Im very satisfied. I recommend this page and Im very satisfied with all products. I make orders often and my experiences are very positive.

Date of experience: May 29, 2019
RU
1 review
0 helpful votes
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Заказывал семена на АлиЭкспресс. В течении 60 дней все пришло. начал проращивать. Семена дают всходы. Очень хороший интернет магазин. Буду далее сотрудничать спасибо за качественный сервис.

Date of experience: May 29, 2019
Spain
1 review
0 helpful votes
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Very fast & best product
May 31, 2019

My order came super fast. I was worried because I live in Canary Islands. Well packed and cables have a very good quality! 100% recommended!

Date of experience: May 29, 2019
Spain
1 review
0 helpful votes
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COMPRAS ALIEXPRESS
May 30, 2019

LLEVO AÑOS COMPRANDO Y HASTA LA FECHA EL RESULTADO ES ALTAMENTE SATISFACTORIO, LOS PRODUCTOS SON DE EXCELENTE CALIDAD

Date of experience: May 29, 2019
Spain
1 review
0 helpful votes
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GENIAL ALIEXPRESS
May 30, 2019

Aliexpress es mi tienda online de referencia. Nunca me ha fallado y cuando he tenido necesidad de hacer alguna reclamación han sido diligentes y justos.

Date of experience: May 29, 2019
Spain
1 review
0 helpful votes
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¡¡Perfecto
May 29, 2019

Ha sido sorprendente, entrega 2 dias antes de lo previsto.
Articulo perfecto según las especificaciomes

Date of experience: May 29, 2019
Italy
1 review
0 helpful votes
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Fantastica
May 29, 2019

Davvero bella cambia anche colore sono molto soddisfatta dell'acquisto fatto sicuramente comprerò altro

Date of experience: May 29, 2019
Spain
1 review
0 helpful votes
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Responsables
May 29, 2019

Llevo años comprando en Aliexpress. Nunca me han defraudado. Si no he que dado conforme con el pedido se han responsabilizado. Recomiendo comprar en Aliexpress

Date of experience: May 29, 2019
Uzbekistan
1 review
0 helpful votes
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Recently, service has deteriorated.
Now I buy more on ebay. Aliexpress does not respond to my appeal.
1 Sellers massively put a low price, but really buy at this price is impossible.
2 Sellers are asked to make an additional payment after the purchase, I do not agree. They simulate sending, and aliexpress covers deception (right now is the case with **************).

Now I buy more on ebay and Amazon

Date of experience: May 29, 2019
NL
1 review
0 helpful votes
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What you see is what you get
May 29, 2019

Until now I am very satisfied with the products from AliExpress. Even though the transport takes some time, everyrthing is well packed and as described. In case of problems, your money is returned within a week.

Date of experience: May 29, 2019
NL
1 review
0 helpful votes
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All goods are goods :)
May 29, 2019

I'm old Ali byer. Many goods - and one or two case had jank - but Ali always made refund me - very best practics - byer protrction from fraud

Date of experience: May 29, 2019
Virginia
1 review
0 helpful votes
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Controller is excelent and I am very satisfated. The device is small and very realible, does not heat up during operation. This is the second time ordering this product.

Date of experience: May 29, 2019
Australia
1 review
0 helpful votes
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Excellent
May 29, 2019

Shopping through online alibaba is really easy. A huge range of articles is offered and the customer is kept fully informed about the progress of the purchase.

Date of experience: May 28, 2019
New Zealand
1 review
0 helpful votes
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Good platform
May 29, 2019

I have a very good overall experience with Aliexpress since I joined 4 years ago. They provide a great platform to purchase good value and quality goods directly from the suppliers in China. I did have some heckups but all issues are small and Aliexpress have always stepped in and resolved the problems for me. I generally receive my purchases within 4 weeks, some times only 10 days.

Date of experience: May 28, 2019
Israel
1 review
0 helpful votes
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OK, The product was all right, let's hope it grows, there were no mishaps
Send the product Everything was fine, let's hope it grows, there were no glitches, why do you need at least 100 notes if everything is OK,

Date of experience: May 28, 2019
GB
1 review
0 helpful votes
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Awesome Products!
May 29, 2019

Quick delivery and great service! Would highly recommend them as a credible and reliable supplier shipping nothing but high quality products!

Date of experience: May 28, 2019
New Zealand
1 review
0 helpful votes
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When there is a problem they often fail to understand simple English, second the Dispute process is flawed in so much as even if a product is faulty, the buyer still has to pay freight to return it to the seller. Often this freight cost can be more than the cost of the goods themselves. There is no direct way to contact them and their online chat system is so difficult to use, its a waste of time.
All that said, Aliexpress is still way better than the likes of Ebay and 90% of purchases go smoothly, with good and ethical sellers.

Date of experience: May 28, 2019
Belarus
1 review
0 helpful votes
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Paul 38 5 years with Aliexpress
May 29, 2019

I especially like the way the buyer protection is organized. If the order does not come, the money is always returned. And at prices at Aliexpress there are no competitors - the lowest prices!

Date of experience: May 28, 2019
RU
1 review
0 helpful votes
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Куртка-ветровка на мальчика. Сыну почти 10 лет. Поэтому расцветку он выбирал себе сам. А вот размер подбирала мама. Правильно, что посоветовала взять чуть больше. Ветровка не выглядит на нём сильно большой, зато вероятно хватит и на будущее лето.

Date of experience: May 28, 2019