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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1845
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,674
value
1,573
shipping
1,617
returns
1,451
quality
1,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Indonesia
1 review
0 helpful votes
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Good Services
June 6, 2019

Although the order is not large but gets good and fast service I am satisfied to get service from Aliexpress

Date of experience: June 5, 2019
Latvia
1 review
0 helpful votes
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Положительный
June 6, 2019

Много лет делаю заказы на AliExpress и ни разу не разочаровалась. Я считаю, что эта самая надежная платформа, всегда быстро решаются возникшие проблемы.

Date of experience: June 5, 2019
Portugal
1 review
0 helpful votes
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Enchanté
June 6, 2019

Je suis vraiment enchanté avec aliexpress soit pour la recherche, je trouve facilement c est que je cherche grand choix des boutiques, Les produits son de qualité, je recommande vivement aliexpress à mes amis

Date of experience: June 5, 2019
Mexico
1 review
0 helpful votes
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Excelente aplicación
June 6, 2019

He comprado de todo y a un excelente precio, si no tienes inconveniente en esperar hasta 60 días por tu producto, es de las mejores opciones.

Date of experience: June 5, 2019
Canada
1 review
0 helpful votes
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Ali Express
June 6, 2019

My experience with Ali Express has been great. They offer so many different products, I have purchased slippers, boots, socks and jewelry items. If there is a problem they are very fair and quick to resolve it.
I go there often to make a purchase.

Date of experience: June 5, 2019
RU
1 review
0 helpful votes
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Нечто
June 6, 2019

После 2019 нового года половина посылок не пришла. Буду искать другую площадку для покупок. 30% товара откровенное надувательство 20% нерабочий брак. 50% Моих покупок вынужден через спор сделать возврат... Пока не нашёл где их можно купить

Date of experience: June 5, 2019
Spain
1 review
0 helpful votes
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Hola a Todos!
June 6, 2019

Normalmente utilizo Aliexpress cuando necesito algo. Me suelen servir rápido y de confianza. Nunca he tenido problemas con los proveedores o con el servicio.

Date of experience: June 5, 2019
Indonesia
1 review
0 helpful votes
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Product is good just like another brand, everithing working normaly... just the problem is seller uploading the wrong tracking number, i'm waiting and someday status package change to delivered but i not recive it. Open dispute and contack seller it's fake tracking number? And seller show the true tracking number,. In final i recive my package

Date of experience: June 5, 2019
RU
1 review
0 helpful votes
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Пользуюсь площадкой АлиЭкспресс уже много лет. Серьезных нареканий не было. Все споры были решены в мою сторону. Спасибо за сервис)

Date of experience: June 5, 2019
Florida
1 review
0 helpful votes
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Rice cooker
June 6, 2019

What a beautiful 1 cuprice cooker I ever own!
I can have a nice and warm rice everyday now. Thank you^^
Sung

Date of experience: June 5, 2019
Spain
1 review
0 helpful votes
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Deben mejorar los tiempos de entrega de los pedidos, porque los procesos son un poco lentos. Muchas gracias

Date of experience: June 5, 2019
RU
1 review
0 helpful votes
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I buy many years, a lot of goods. Reliable, convenient, good prices and many sellers and options for the execution of the same type of goods.

Date of experience: June 5, 2019
Romania
1 review
0 helpful votes
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Cooperation Lesson
June 5, 2019

An incident was on the way to compromise my business, regarding of my sax purchase T- WO37. I recommend for all business people to be very attentive, at all details, when he make the offers! If we talk about "Free Shipping" and the delivery is "DAP" please look what means it. Copy paste from INCOTERMS quote: "DAP, or, Delivery at Place is an incoterms defining the buyer and seller's responsibilities when moving goods. In this case, the seller is responsible for moving the goods from the country of origin right through to the end destination, which includes responsibility for loading, transport and unloading." Close quote. The seller can't ask never, from the buyer additional payment for the transport. A same problem, based on excellent communication, with my friend Jackie Chan we have solved together in a same incident. Today we are good friends. This is a lesson where, based on communication ( at least 30 or 40 messages was needed) the partners can find every solutions if we wish it.

Date of experience: June 5, 2019
RU
1 review
0 helpful votes
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В-с-е х-о-р-о-ш-о. В-с-е р-а-б-о-т-а-е-т. Понравилось. Пришло быстро. Фирма Generic Hub. Р-а-б-о-т-а-е-т.

Date of experience: June 5, 2019
Italy
1 review
0 helpful votes
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Bien que la vis finale du support caméra n'est pas prévu dans le lot alors que je l'ai réclamé, le vendeur était près à me l'envoyer gracieusement.
Il est donc inutile de faire un litige pour ça car c'est normal que cette vis ne soit par fournie dans le colis.

Date of experience: June 5, 2019
France
1 review
0 helpful votes
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Superbe article
June 5, 2019

Belle pierre véritable d'un dégradé magnifique montée sur un pendentif en argent numéroté. Aicun défaut extrèment bien polie plate d'un côté et arrondie de l'autre. Une vraie merveille il ne me reste plus qu'à la purifier et la charger de façon à ce qu'elle ai ses capacités pleines pour en avoir le meilleur d'elle même. Je recommande le sérieux de ce vendeur pour sa qualité et sa rapidité

Date of experience: June 5, 2019
Bulgaria
1 review
0 helpful votes
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Sotirovm
June 5, 2019

Very nice. An unexpectedly pleasant surprise. А little expensive memory from China. Very fast delivery.

Date of experience: June 5, 2019
RU
1 review
0 helpful votes
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Excellent shop!
June 5, 2019

Uslugami internet-magazin Aliekspress pol'zuyus' uzhe okolo 3-kh let. Tovary khoroshiye, tseny sootvetstvuyut, dostavka prakticheski vsegda bystraya. Pri nepoluchenii posylki, mne vsegda vozvrashchayut den'gi. Rekomenduyu!

Date of experience: June 5, 2019
Spain
1 review
0 helpful votes
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Very good prices
June 5, 2019

Really good prices, but the delivery takes time most of the times.
From Spain, It will be apreciated to deliver the goods to Correos office. Not always we are at home when the carrier arrives, and it is a problem.

Date of experience: June 5, 2019
Bulgaria
1 review
0 helpful votes
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Great service, very satisfied
June 5, 2019

The order was received very quickly, 2 weeks and 2 days. And thanks for the little gift. I am very satisfied. Thank you very much.

Date of experience: June 5, 2019