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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Although the order is not large but gets good and fast service I am satisfied to get service from Aliexpress
Много лет делаю заказы на AliExpress и ни разу не разочаровалась. Я считаю, что эта самая надежная платформа, всегда быстро решаются возникшие проблемы.
Je suis vraiment enchanté avec aliexpress soit pour la recherche, je trouve facilement c est que je cherche grand choix des boutiques, Les produits son de qualité, je recommande vivement aliexpress à mes amis
He comprado de todo y a un excelente precio, si no tienes inconveniente en esperar hasta 60 días por tu producto, es de las mejores opciones.
My experience with Ali Express has been great. They offer so many different products, I have purchased slippers, boots, socks and jewelry items. If there is a problem they are very fair and quick to resolve it.
I go there often to make a purchase.
После 2019 нового года половина посылок не пришла. Буду искать другую площадку для покупок. 30% товара откровенное надувательство 20% нерабочий брак. 50% Моих покупок вынужден через спор сделать возврат... Пока не нашёл где их можно купить
Normalmente utilizo Aliexpress cuando necesito algo. Me suelen servir rápido y de confianza. Nunca he tenido problemas con los proveedores o con el servicio.
Product is good just like another brand, everithing working normaly... just the problem is seller uploading the wrong tracking number, i'm waiting and someday status package change to delivered but i not recive it. Open dispute and contack seller it's fake tracking number? And seller show the true tracking number,. In final i recive my package
Пользуюсь площадкой АлиЭкспресс уже много лет. Серьезных нареканий не было. Все споры были решены в мою сторону. Спасибо за сервис)
What a beautiful 1 cuprice cooker I ever own!
I can have a nice and warm rice everyday now. Thank you^^
Sung
Deben mejorar los tiempos de entrega de los pedidos, porque los procesos son un poco lentos. Muchas gracias
I buy many years, a lot of goods. Reliable, convenient, good prices and many sellers and options for the execution of the same type of goods.
An incident was on the way to compromise my business, regarding of my sax purchase T- WO37. I recommend for all business people to be very attentive, at all details, when he make the offers! If we talk about "Free Shipping" and the delivery is "DAP" please look what means it. Copy paste from INCOTERMS quote: "DAP, or, Delivery at Place is an incoterms defining the buyer and seller's responsibilities when moving goods. In this case, the seller is responsible for moving the goods from the country of origin right through to the end destination, which includes responsibility for loading, transport and unloading." Close quote. The seller can't ask never, from the buyer additional payment for the transport. A same problem, based on excellent communication, with my friend Jackie Chan we have solved together in a same incident. Today we are good friends. This is a lesson where, based on communication ( at least 30 or 40 messages was needed) the partners can find every solutions if we wish it.
В-с-е х-о-р-о-ш-о. В-с-е р-а-б-о-т-а-е-т. Понравилось. Пришло быстро. Фирма Generic Hub. Р-а-б-о-т-а-е-т.
Bien que la vis finale du support caméra n'est pas prévu dans le lot alors que je l'ai réclamé, le vendeur était près à me l'envoyer gracieusement.
Il est donc inutile de faire un litige pour ça car c'est normal que cette vis ne soit par fournie dans le colis.
Belle pierre véritable d'un dégradé magnifique montée sur un pendentif en argent numéroté. Aicun défaut extrèment bien polie plate d'un côté et arrondie de l'autre. Une vraie merveille il ne me reste plus qu'à la purifier et la charger de façon à ce qu'elle ai ses capacités pleines pour en avoir le meilleur d'elle même. Je recommande le sérieux de ce vendeur pour sa qualité et sa rapidité
Uslugami internet-magazin Aliekspress pol'zuyus' uzhe okolo 3-kh let. Tovary khoroshiye, tseny sootvetstvuyut, dostavka prakticheski vsegda bystraya. Pri nepoluchenii posylki, mne vsegda vozvrashchayut den'gi. Rekomenduyu!
Really good prices, but the delivery takes time most of the times.
From Spain, It will be apreciated to deliver the goods to Correos office. Not always we are at home when the carrier arrives, and it is a problem.
The order was received very quickly, 2 weeks and 2 days. And thanks for the little gift. I am very satisfied. Thank you very much.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

