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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Very helpful
Super fast shipping
Very much recommended
The shirt looks amazing and i will order from this seller again for sure
AliExpress is realiable and trustworthy, it provides quality products and expectional delivery. I an find almost everything I've ever needed from AliExpress and with that it almost comes with the most convient prices.
За год с июня 2018 по июнь 2019 сделал на АлиЭкспресс 34 заказа. От лоптопа и смартфонов до всякой мелочи как зубная паста. Один смартфон был украден на Почте РФ (выдан другому лицу через 2 минуты после поступления в отделение почты). Две неотслеживаемых дешевых посылки пропали неизвестно где. Но АлиЭкспресс спор решил по этим трем эпизодам в мою пользу и мне были возвращены деньги точно в срок - 9 дней. Мой опыт рекомендует смело делать покупки на АлиЭкспресс. Фирма гарантированно поддерживает полкупателя.
For the year from June 2018 to June 2019, I made 34 orders for Aliexpress. From laptop and smartphones to every little thing like toothpaste. One smartphone was stolen at the Post of the Russian Federation (issued to another person 2 minutes after entering the post office). Two untracked cheap parcels disappeared unknown where. But the AliExport dispute decided on these three episodes in my favor and the money was returned to me just in time - 9 days. My experience recommends boldly shopping at AliExpress. The company is guaranteed to support the buyer.
Это просто супер! Винт соответствует описанию, выглядит очень внушительно, не тяжелый, балансировка в норме! Доставка мега- космически быстрая, 6 дней до Хабаровского края, доставил курьер! Продавцу отдельное спасибо за доставку, только 10 баллов из 5, не смотря на то, что не очень общительный и тянул с обработкой заказа, только 5++++++!
Tento nákup úplne Ok.
Niekedy trvá dlho preprava.
Komunikácia niektorých firiem super, niektoré zasa mizivé.
LES CHEVEUX EST MAGNIFIQUE SE TE TRES RAPIDE JE SUIS CONTENTE POUR MES COMMANDES QUE JE PASSER CHEZ VOUS JE VOUS REMERCIER TOUTS A
Large selection of goods. Quality goods, excellent service, convenient forms of delivery and payment. Very satisfied with the purchase!
Five years I buy goods on Aliexpress. The sellers are different. The goods too. I buy Aliexpress with no fear. I know if the goods are bad, or the seller is dishonest, I am always safe. Alikspress is my best friend.
Отзывы (3428)
Описание
Фотогалерея
Lili-lili
Lili-lili
Россия, Москва
Репутация
8045
Все отзывы автора
118
Отзыв: Aliexpress.com - интернет-магазин товаров из Китая - Советы + обзоры покупок.
28.03.2017
Отзыв рекомендуют: *******
Достоинства:
- бесплатная доставка - множество способов оплаты, в том числе WebMoney, - система защиты покупателя
Недостатки:
Долгая доставка
На Aliexpress я уже не новичок. Вот и решила поделиться с вами своим опытом и советами, как избежать ошибок и не разочароваться в своих покупках.
Почему многие из нас выбирают именно Али - потому что это огромная торговая площадка, где можно найти практически все, от нереально дешевых и ненужных вещичек и заканчивая вполне качественным товаром по весьма доступной цене. Причем перед тобой открывается не ограниченный набор моделей, как в магазине, а тысячи, миллионы различных товаров, можно подобрать абсолютно под любой вкус, манеру, дизайн, цвет, бюджет и статус в обществе. Здесь главное не ошибиться при выборе.
Zeer snelle levering, Geweldig het pakket was binnen een paar dagen al bezorgd. Dit moeten meer aanbieders doen, van AliExpress
The best!
I liked!
I am pleased with the work of the Internet resource.
Nice to deal with professionals!
Excelente, un buen ejercicio de compra, consigo buenos precios, aunque el tiempo demora un poco, pero la espera la pena, muy satisfecho.
Can get the thing I wanted but should it be displayed same kind of item from different providers when searched.
I love shopping, AliExpress is a site with a lot of interesting things. There is a very large selection and low prices.
I was not the first year order products on AliExpress, but so fast has not yet complied with my order, with quality packaging my goods
Thank you very much! The order was executed with high quality and super fast!
Buen producto, me agrado el producto, porque cumplió con lo que indicaba el producto antes de comprarlo.
I am very satisfied with this site. The shopping is very secure. You can get a refund if something goes wrong. You are notified with every step: payment, shipping, arriving country.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

