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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1839
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,449
quality
1,508
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Israel
1 review
1 helpful vote
Follow BUBU A.
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There are a lot of Chinese here who sell spoiled and false goods. There's bureaucracy here and it takes a lot of time to get the money back.
AT EBAY are afraid to get negative feedback. Here THEY do not care at all. These Chinese are really bad and all because of their
Aliexpress GIVE THEM
Permission

Date of experience: June 8, 2019
RU
1 review
0 helpful votes
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Best shopping.
June 10, 2019

I really enjoying order products from Ali and have not encountered any issues with the products that I have ordered from. Excellent sales organization, with a high level of reliability and safety.

Date of experience: June 8, 2019
RU
1 review
0 helpful votes
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Алиэкспресс
June 10, 2019

нормальная торговая площадка. честные продавцы работают четко и беспокоятся о клиентах. в спорах я всегда выигрывал.

Date of experience: June 8, 2019
Ukraine
1 review
0 helpful votes
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отличный сайт. присутствуют и недобросовестные продавцы но их не так много. хотелось бы чтобы товар отслеживался. так-как очень много товаров не отслеживается соответственно и доставка очень долгая.

Date of experience: June 8, 2019
India
1 review
0 helpful votes
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Best Online Market
June 10, 2019

Ali Express is the best online market in my opinion. Its a very fearless and the most trustworthy market for the buyers like me residing very long (India). I wish & Thank all ALI Express team for their dedicated and invaluable service. Keep it up. Long Live...

Date of experience: June 8, 2019
RU
1 review
0 helpful votes
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AliExpress
June 10, 2019

Замечательно работает торговая сеть AliExpress. Удачи Вам и преуспевания в Вашем бизнесе.

С уважением, Александр.

Date of experience: June 8, 2019
Spain
1 review
0 helpful votes
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Ok
June 10, 2019

Buena, muy buena, rapida y segura, todo ok a lo que se refiere, por otra parte hay una empresa que no me envio el paquete y no me hacen ningun rembolso, una pena

Date of experience: June 8, 2019
Uzbekistan
1 review
0 helpful votes
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Большая Благодарность этому магазину за хороший, качественный товар! Буду ещё покупать в этом магазине!
Рекомендую всем!

Date of experience: June 7, 2019
KR
1 review
0 helpful votes
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Quality & mall's kindness
June 10, 2019

Both Quality & mall's kindness are very excellent. And delivery was fast and perfect. Thank a lot and hope that sell a lot.

Date of experience: June 7, 2019
Brazil
1 review
0 helpful votes
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Ótima qualidade
June 9, 2019

Facil de trocar, encaixe perfeito para o meu fone de ouvido mais tarde, o material e construiu a qualidade parece ser bom, espero que isso vai durar por muitas vezes antes de precisar ser substituído. Eu vou recomendar esta loja?. Com certeza que sim!, o serviço ao cliente também é bom. Obrigado

Date of experience: June 7, 2019
NL
1 review
0 helpful votes
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GOED GEKOCHT
June 9, 2019

Zijn buitengewoon verrast over de snelheid waar onze bestelling
Van Gekocht tot in gebruikname verwerkt werd.
Een extra pluim aan BEAUTYMAX een TOP logistiek bedrijf.
Verder zo

Date of experience: June 7, 2019
Lithuania
1 review
0 helpful votes
Follow Dzeraldas T.
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Very good
June 9, 2019

Very comfortable, men's underwear.
Very fast delivery. Each underwear is individually packed. I recommend. Thanks.

Date of experience: June 7, 2019
Germany
1 review
0 helpful votes
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Great sito to buy
June 9, 2019

I am user of Aliexpress since August 2016. I found a lot of things with a great price.

I recomend it.

Date of experience: June 7, 2019
Chile
1 review
0 helpful votes
Follow Jaime C.
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Me encanta Aliexpress, por que aparte de barato. Estas seguro y protegido, con la protección al comprador de Aliexpress. De muchos productos comprados. Todos me han llegado, y solo dos casos de envío de producto equivocado. Me han devuelto Dinero. Y siempre hay alguien que responde a tus dudas.

Date of experience: June 7, 2019
Chile
1 review
0 helpful votes
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En general buena, a veces hay tiendas pésimas, pero Aliexpress responde (un detalle, deberían poner en forma mas visible como enviar pruebas del reclamo). A veces nos alegran con magnificas tiendas como Mcqueen, que te sorprenden con la honestidad entre publicidad y el producto que llega, o con buenas marcas de producto como Zanzea, que no importa de que tienda venga siempre es exacto a lo publicado. Solo una ocasión no logre se me devolviera el dinero, y fue porque no envié las pruebas como pide la pagina. En general una buena experiencia de compra..

Date of experience: June 7, 2019
Oklahoma
1 review
0 helpful votes
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Multiple orders
June 9, 2019

I have ordered over a hundred items and have only had a couple of very minor problems. AliExpress made everything right. I am VERY HAPPY with my experiences with AliExpress!

Date of experience: June 7, 2019
RU
1 review
0 helpful votes
Follow Viktor N.
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За много лет приобретено много товаров на Али. Восновном положительные эмоции. Ассортимент очень богатый, можно найти все что угодно. Не качественных товаров мне не попадалось. Иногда возникают вопросы по срокам доставки, некоторые поставщики экономят на этом. В остальном все хорошо, буду и дальше покупать здесь. Спасибо, Али!

Date of experience: June 7, 2019
Spain
1 review
0 helpful votes
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Perfect expirience
June 9, 2019

Very good website for shopping, and buyer protection policy works fine. Really one of the best, better then all other shopping websites.

Date of experience: June 7, 2019
RU
1 review
0 helpful votes
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Доставлены быстро! Качество лучше, чем стельки в ортопедическом салоне, а цена почти в 3 раза ниже. Настоятельно рекомендую этого продавца. Превзошел все ожидания.

Date of experience: June 7, 2019
Belgium
1 review
0 helpful votes
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Great seller
June 9, 2019

Very helpful
Super fast shipping
Very much recommended
The shirt looks amazing and i will order from this seller again for sure

Date of experience: June 7, 2019