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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1845
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,674
value
1,573
shipping
1,617
returns
1,451
quality
1,510
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Kazakhstan
1 review
0 helpful votes
Follow Tolik I.
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Огромное спасибо всему коллективу Али экспресс за их работу на мировом рынке. Буду рад и в дальнейшем заказывать у вас товар.!

Date of experience: June 4, 2019
Peru
1 review
0 helpful votes
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MUY BUENO
June 5, 2019

EXCELENTE SERVICIO, EN TODO ASPECTO. EXCELENTE COMUNICACIÓN CLIENTE VENDEDOR Y ADMINISTRACIÓN DE ALIEXPREES.

Date of experience: June 4, 2019
New York
1 review
0 helpful votes
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1. при просмотре характеристик товара информация не полная.
2. отзывы на товар отсутствуют (это главный аргумент).
3. вместо отзывов появляется реклама других товаров, которые раньше располагались в самом низу.
4. при выборе товара в корзину появляются картинки, которые просмотреть не возможно так как они перемещаются очень быстро.
5. корзина стала очень не удобная.

Date of experience: June 4, 2019
Belarus
1 review
0 helpful votes
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X79 b3.5c
June 5, 2019

Good motherboard for middle-end build. Does have dual-channel instead of quad-channel like on others x79 motherboards. VRM is very hot but I didn't encoutered any troubles with that.

Date of experience: June 4, 2019
Serbia
1 review
0 helpful votes
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Very satified
June 5, 2019

If you are using your common sense, aliexpress is a realy good marketplace. I have bought a lot of items, and had a very few disputes (all closed in my favour).

You can't expect much if you are cheap. Spend a little bit more money on a specific product, and you will see that there are a lot of good sellers. Especially pay atention to "Top sellers", every item that I bought from top sellers, were wery good quality.

Date of experience: June 4, 2019
France
1 review
0 helpful votes
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Achats sécurisé et bon suivi
June 5, 2019

A chaque achats tous se déroule correctement malgré quelques défauts sur des équipements où la garantie de remboursement s'exécute bien sauf dans un cas ou il aurait fallut être plus détaillé est améliorer la vidéo (type studio).

Date of experience: June 4, 2019
Ukraine
1 review
0 helpful votes
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Дружба с АliExpress
June 5, 2019

Веду торговые сделки с прошлого года. Нареканий нет. Если были открыты споры то они решились в мою сторону. Просто всё нужно объяснить и доказать свою правоту, без лишних эмоций. Большое спасибо АliExpress.

Date of experience: June 4, 2019
Germany
1 review
0 helpful votes
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Of my many purchases with ali i have only been conned twice, which is less than 1% of my purchases, on inexpensive items the cost to send back costs more than the goods so the very rare conmen can get around the system, otherwise first class delivery and sales with exceptional; professional sellers who are eager to please. So i am very happy to continue using their services.

Date of experience: June 4, 2019
RU
1 review
0 helpful votes
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Товар пришёл очень быстро, получил через две недели после заказа. Упаковано выше всяких похвал! Качество очень порадовало. Сделано всё очень аккуратно и совершенно не магнитит! (подносил мощный неомагнит). Внутри вложена книжечка-реклама где представлены образцы с описанием кружек, котелков и прочего данной фирмы. Товаром очень доволен! Продавца рекомендую!

Date of experience: June 4, 2019
NL
1 review
0 helpful votes
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Prima product
June 4, 2019

Is het geld zeker waard, prima product. Werkt goed ziet er mooi uit mooi en snel verstuurd. Handig in een tasje met handleiding en kabels. Deze moet je zeker kopen.

Date of experience: June 4, 2019
AE
1 review
0 helpful votes
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A-Z Customer Support
June 4, 2019

Quality and reliable online store in china, Rerecorded products with reasonable pricing as well as international delivery with tracking system, Al most rerecorded online store for products at cheaper price

Date of experience: June 4, 2019
MD
2 reviews
0 helpful votes
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Good side
June 4, 2019

Its a good site, but its bad that managers of AliExpress don't manage the price of items.
Many times sellers are increase the price - and on bigSales they get them down, but actually is the same price at it was.

Hope AliExpress will manage this cases.

Date of experience: June 4, 2019
RU
1 review
0 helpful votes
Follow Wladimir C.
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Все 100 элементов упакованы отлично. Все 100 целые. Проверил каждый элемент мультиметром. Через окно в комнате в пасмурную погоду показывает 0.531 В, на солнце через два оконных стекла 0.583 В. На улице на солнце каждый элемент выдаёт 0.6 В. Я доволен этим заказом. Заказ был большой, отправили двумя посылками. Продавец за большой заказ сделал хорошую скидку. Заказывайте, не пожалеете.

Date of experience: June 4, 2019
Ukraine
1 review
0 helpful votes
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I am very pleased!
June 4, 2019

Very good seller, and very sociable. He reacted very responsibly to my order. I am very pleased! The excellent quality.

Date of experience: June 4, 2019
Ukraine
6 reviews
5 helpful votes
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This is a great place to get cheap stuff. But don't expect the $1 replica to be of the same quality as the $20 original. There is no way that can be true. There are good quality stuff here too. Just make sure to check the price and reviews.

Date of experience: June 4, 2019
RU
1 review
0 helpful votes
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не вернули деньги за нерабочий телефон, спор проиграл, телефон за 6 000 рублей был продан нерабочий, администрация площадки была на стороне продавца.

Date of experience: June 3, 2019
New Zealand
1 review
0 helpful votes
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All Good!
June 4, 2019

I have been dealing with Aliexpress for a few years now. Mainly small items of various description.
My entire experience has been GOOD!
My complaints amount to ZERO!
Thank You Everyone, you make it easy...

Date of experience: June 3, 2019
Romania
1 review
0 helpful votes
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Un aspirator super
June 4, 2019

Suntem foarte multumiti de vanzator si de aspirator. Vanzatorul a livrat produsul a doua zi si l-am primit acasa in Romania in 7 zile.

Date of experience: June 3, 2019
Mexico
1 review
0 helpful votes
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Compras
June 4, 2019

Me gusta comprar en Aliexpress, el unico problema es que el correo de mi país es una basura, pero seguiré comprando aunque a veces algunos artículos se pierdan en la casa de los de la aduana o de correos.

En algunas ocasiones el artículo no llega y no me hacen la devolución pero sigo teniendo Fe.

Date of experience: June 3, 2019
Australia
1 review
0 helpful votes
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Excellent
June 4, 2019

Love all your diamond painting so addictive thankyou so much for all of them want to order all that is my cart one day lwill

Date of experience: June 3, 2019