Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.

aliexpress.com

San Mateo, CA, United States

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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service

1,672

value

1,571

shipping

1,615

returns

1,450

quality

1,509

This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Huc R.

France

1 review

0 helpful votes

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Commande sur AliExpres

June 17, 2019

Je suis entièrement satisfait des mes commandes sur ce cite Les délais peuvent être parfois un peu long mais généralement satisfaisant

Date of experience: June 17, 2019

Rene J.

1 review

0 helpful votes

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Great seller and very fast shipping

June 17, 2019

Honest seller ships extreme fast and great products.
Even after shipping a wrong product seller does not start whining about returning, and shipped me the right parts.
Great customer support.

Date of experience: June 17, 2019

Pierre J.

France

1 review

0 helpful votes

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Funny, easy, cheap.

June 17, 2019

I like very much AliExpress.
The obstacles are: 1-English 2-Long shipping
But I get used of this and over it.
I hope to buy still on AliExpress when living in Mayotte (I'm moving there).

Date of experience: June 17, 2019

ALEXANDER M.

1 review

0 helpful votes

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Заказы

June 17, 2019

Спасибо AliExpress за поддержку в решении споров. Результатами работы я очень доволен. Приятно общаться с сотрудниками компании.

Date of experience: June 17, 2019

STEFANO J.

Italy

1 review

0 helpful votes

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SCARF OF GOOD QUALITY.

June 17, 2019

SCARF OF GOOD QUALITY.
Shipping was a bit slow, but the seller was very quiet and showed a lot of reliability.
Buy with confidence from this seller.

Date of experience: June 17, 2019

borhan L.

Singapore

1 review

1 helpful vote

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Ali express getting worst

June 17, 2019

Order men suit but they sent pant cannot wear. Too small.
Order 3 times from ali express good never deliver...

Date of experience: June 17, 2019

Volodymyr Q.

Ukraine

1 review

0 helpful votes

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ESCAM G02

June 17, 2019

Все хорошо. заказ выполнен в полном обьеме. как всегда на высоте. Хорошие камеры. Качество не HD конечно, но за такие деньги достойное. Рекомендую к покупке.

Date of experience: June 17, 2019

juan M.

Colombia

1 review

0 helpful votes

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PLataforma de compras

June 17, 2019

Ha cumplido con todas mis espectsativas y los articulos siempre han llegado.
Son un poco demorados ya que vivo en Colombia y el correo es un poco costozo para mi.

Pero todo ha sido correcto.

Date of experience: June 17, 2019

Sumant T.

India

1 review

0 helpful votes

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Fast shipping, good product.

June 17, 2019

The product was as described on Aliexpress. No issues with quality. Good experience. Will buy again.

Date of experience: June 17, 2019

Daoud H.

2 reviews

3 helpful votes

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Thieves

June 17, 2019

These guys are theives. Do not trust them. I ordered a phone that was damaged. They asked me to retturn it. While the item was in transit they proposed an offer of $0 refund effectviely stealing my £450 and giving it to the vendor.

Date of experience: June 17, 2019

Gladys Y.

Nigeria

2 reviews

1 helpful vote

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So happy

June 17, 2019

I received my ring today and it is simply gorgeous! It came just as beautiful as i ordered it and in excellent time! The photos of my three stone, princess cut ring do not do it justice because the sparkle and shine is breathtaking! A great company to deal with and I would recommend them to anyone!

Date of experience: June 17, 2019

Tomas K.

Czechia

1 review

0 helpful votes

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Satisfied with all transactions and access to complaints.

June 17, 2019

Satisfied with all transactions and access to complaints.
I recommend this shop, I have always received my goods to my satisfaction.
Flash and individual approach to complaint handling

Date of experience: June 17, 2019

Aleksei U.

1 review

0 helpful votes

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Два года покупаю

June 17, 2019

Работа магазина устраивает. Сроки доставки выдерживаются. Спорные ситуации разрешаются. Воврат денег за бракованный товар осуществляется.

Date of experience: June 17, 2019

Oleg H.

1 review

0 helpful votes

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Super!

June 17, 2019

Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super! Super!

Date of experience: June 16, 2019

Geone F.

Brazil

1 review

0 helpful votes

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Vendedor honesto e produto muito bom

June 17, 2019

O produto chegou muito rápido, bem embalado e tem muita qualidade. Vendedor honesto e eficiente. Recomendo produto e vendedor.

Date of experience: June 16, 2019

Robyn N.

Washington

1 review

0 helpful votes

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20"24"26"29" Retro Aluminum Suitcase Carry On Cabin TSA Scratch Resistant

June 16, 2019

Item exactly as described. Top quality product, arrived sooner than expected, and customer service is awesome.

Date of experience: June 16, 2019

Jaime H.

3 reviews

1 helpful vote

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Useful

June 17, 2019

Very useful site for purchasing electronic components and other unique items that are impossible to find in the UK and other countries.

Date of experience: June 16, 2019

Brian A.

New Zealand

1 review

0 helpful votes

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Changes

June 16, 2019

I have been on Ali Express for many years but the prices are now rising quickly and in some cases now more expensive than local.
At the same time small item deliveries are getting very slow.

Date of experience: June 16, 2019

Tatiana V.

1 review

0 helpful votes

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Качественная вещь

June 16, 2019

Ситечко понравилось. Идеально подошло к кофейнику, можно ставить на подставочку, мельчайшие ячейки.

Date of experience: June 16, 2019

maha D.

Jordan

2 reviews

0 helpful votes

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Good quality

June 16, 2019

I like the product, it took some time to arrive, but it is nice, hope my parrot will like it too.
Thank you

Date of experience: June 16, 2019

Q&A (469)

Question

Can it be trusted to buy shoes

Answer: I wouldn't recommend

By janet K., over a year old

See more answers (50)

Question

Why aliexpress's review is so bad?

Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.

By sandra v., over a year old

See more answers (12)

Question

Is this website trustworthy?

Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.

By Leah S., over a year old

See more answers (17)

Question

Any thoughts on buying wholesale crystals from this site?

Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE

By Joan P., over a year old

See more answers (28)

Question

Do the shoes usually run true to size? I realize it may be difficult to get a return on shoes and I'm a 4.5... and have narrow heel but wider toe area... any feedback regarding the quality and fit of their shoes? Tks!

Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.

By Alicein w., over a year old

See more answers (11)

Question

How is the customer service on aliexpress when it comes to buying hair

Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.

By Melody F., over a year old

See more answers (25)

Question

Are the products knock offs or the real thing? Looking at underarmour curry 2 shoes & want to make sure I am actually getting underarmour brand.

Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!

By Deborah W., over a year old

See more answers (23)

Question

I have tried to "open dispute" on an item I did not receive. The seller messaged me to inform me they no longer had the item I ordered, and told me to "open dispute " and would send me my refund. I have tried numerous times to submit it, but after completing all the requested information, it will not "submit" the information. Anyone else had this problem and know what to do? Thanks, Tom

Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.

By JAMES B., over a year old

See more answers (19)

Question

Why are so many negative comments on your review? Is it true that the Buyer Protection is not protective at all?

Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)

By Yaroslav B., over a year old

See more answers (16)

Question

Is aliexpress a scam? I saw amazing shoes there that I would love to buy but online store from china just scares the heel of me. I have lost mymoney once I do not want to loose again

Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

By danielle y., over a year old

See more answers (42)

Show all questions (469)

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