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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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В АЛИ ЭКСПРЕСС НЕ ПЕРВЫЙ ГОД ДЕЛАЮ ПОКУПКИ В ОБЩЕМ ДОВОЛЕН, ЕДИНСТВЕННОЕ ЧТО НЕ УСТРАИВАЕТ ПОСЛЕДНЕЕ ВРЕМЯ ПОЧТИ 50 ПРОЦЕНТОВ МАГАЗИНОВ ОТСЫЛАЮТ ЗАКАЗЫ С НЕОТСЛЕЖИВАЕМЫМИ ТРЕК КОДАМИ И ПЛОХО ПРИ ПОСТУПЛЕНИИ В НАШУ СТРАНУ ИХ НЕ ОТСЛЕДИТЬ.
Vale a pena. Até o momento não tive problemas. Entrega rápida e sem taxa da alfandega e sem taxa dos correios.
As mercadorias demoram um pouco pra chegar, mas compensa...
Ottimo prodotto corrispondente alla descrizione le misure sono giuste consiglio il venditore spedizione gratis e molto veloce rispetto alle altre volte che ho acquistato qualcosa su aliexpress
Great store. Normal support service. Most are normal sellers, a good item for its price.
отличный магазин. нормальная служба поддержки. в большинстве нормальные продавцы, хороший товар за свою цену.
очень хорошая доставка стандарт чаппинг. товар отличные, мне али нравится! желаю али процветания и успехов!
имею положительный опыт сотрудничества с площадкой али, все споры разрешались с должным вниманием. За 7 лет сотрудничества не было ни одного негативного случая.
Excellent - quality fantastic, fast service, smooth transaction, highly recommend. Colour as described. Hats are very elegant and perfect for my requirement.
I have had nearly everything delivered. The few items that didn't arrive I got my money back. Only one I didn't get my money back straight away and Aliexpress stept in and resolved the issue and returnd me my money.
Items work fine.
My package was lost due to shipping. I asked Aliexpress for help in contacting the vendor to resolve the issue. A week later, the package was already aired. It is very good that they thought it was important and that all the support was given to me for my safety. Thanks Aliexpress :)
Мне очень нравится площадка. Покупаю здесь часто и много. В основном то, что у нас найти или очень трудно, или невозможно, или то, что у нас в 2-3 раза дороже. Еще бы доставка была побыстрее... Но это уже почта России...
I made several purchases in Aliexpress and the rare problems that I had were optimally solved which gives me security in the purchases.
Lazaro Santos.
Работает отлично, бывали "косяки", но в процентном сообношении просто равны пратически нулю, даволен сервисом, пользуюсь уже больше 4 лет, что не мало важно работает в Крыму!
Llego rápido y bien embalado. Telefono bueno, por su calidad y precio. No esperar un teléfono de alta gama. Yo recomiendo comprarlo.
They took herms for kayaking. Size 20 L suitable for personal items. PVC quality is excellent. 2 straps are packed in separate bags - you can wear a backpack. Delivery in St. Petersburg for 12 days, the track is tracked by Russian Post, the store gives a discount for 2 pieces.
Взяли гермы для байдарочного похода. Размер 20 L подходящий для личных вещей. Качество ПВХ отличное. 2 лямки упакованы в отдельные пакеты - можно носить рюкзаком. Доставка в СПб 12 дней, трек отслеживается почтой России, За 2 штуки магазин даёт скидку.
Super Achat
Aliexpress me satisfait pleinement
Les vendeur sont sérieux
Il devrait ouvrir des boutiques dans le monde
There was a very unpleasant experience with the order ************** the seller was a cheater, and the dispute expert turned out to be very incompetent. Now I am looking for more reliable shopping sites.
I had a case that the good was not arrived and seller didnt have evidence that goods was delivered but aliexpress decide to pay the seller!
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

