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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
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В АЛИ ЭКСПРЕСС НЕ ПЕРВЫЙ ГОД ДЕЛАЮ ПОКУПКИ В ОБЩЕМ ДОВОЛЕН, ЕДИНСТВЕННОЕ ЧТО НЕ УСТРАИВАЕТ ПОСЛЕДНЕЕ ВРЕМЯ ПОЧТИ 50 ПРОЦЕНТОВ МАГАЗИНОВ ОТСЫЛАЮТ ЗАКАЗЫ С НЕОТСЛЕЖИВАЕМЫМИ ТРЕК КОДАМИ И ПЛОХО ПРИ ПОСТУПЛЕНИИ В НАШУ СТРАНУ ИХ НЕ ОТСЛЕДИТЬ.

Date of experience: June 16, 2019
Brazil
1 review
0 helpful votes
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Produto excelente
June 16, 2019

Vale a pena. Até o momento não tive problemas. Entrega rápida e sem taxa da alfandega e sem taxa dos correios.

Date of experience: June 15, 2019
Japan
1 review
0 helpful votes
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Excelente site de compras
June 15, 2019

As mercadorias demoram um pouco pra chegar, mas compensa...

Date of experience: June 15, 2019
Massachusetts
1 review
0 helpful votes
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Great. I wish it didn't take so long to receive orders. But I understand. Every experience with AliExpress is usually excellent

Date of experience: June 15, 2019
Italy
1 review
0 helpful votes
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Ordine vetro zaffiro
June 15, 2019

Ottimo prodotto corrispondente alla descrizione le misure sono giuste consiglio il venditore spedizione gratis e molto veloce rispetto alle altre volte che ho acquistato qualcosa su aliexpress

Date of experience: June 15, 2019
RU
1 review
0 helpful votes
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Great store.
June 15, 2019

Great store. Normal support service. Most are normal sellers, a good item for its price.

отличный магазин. нормальная служба поддержки. в большинстве нормальные продавцы, хороший товар за свою цену.

Date of experience: June 15, 2019
RU
1 review
0 helpful votes
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доставка
June 15, 2019

очень хорошая доставка стандарт чаппинг. товар отличные, мне али нравится! желаю али процветания и успехов!

Date of experience: June 15, 2019
RU
1 review
0 helpful votes
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феерично!
June 15, 2019

имею положительный опыт сотрудничества с площадкой али, все споры разрешались с должным вниманием. За 7 лет сотрудничества не было ни одного негативного случая.

Date of experience: June 15, 2019
Hong Kong
1 review
0 helpful votes
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Sinnamay Hats
June 15, 2019

Excellent - quality fantastic, fast service, smooth transaction, highly recommend. Colour as described. Hats are very elegant and perfect for my requirement.

Date of experience: June 15, 2019
NL
1 review
0 helpful votes
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Great purches for good prices
June 15, 2019

I have had nearly everything delivered. The few items that didn't arrive I got my money back. Only one I didn't get my money back straight away and Aliexpress stept in and resolved the issue and returnd me my money.
Items work fine.

Date of experience: June 15, 2019
Hungary
1 review
1 helpful vote
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You can always count on it
June 16, 2019

My package was lost due to shipping. I asked Aliexpress for help in contacting the vendor to resolve the issue. A week later, the package was already aired. It is very good that they thought it was important and that all the support was given to me for my safety. Thanks Aliexpress :)

Date of experience: June 14, 2019
RU
1 review
0 helpful votes
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Нравится
June 16, 2019

Мне очень нравится площадка. Покупаю здесь часто и много. В основном то, что у нас найти или очень трудно, или невозможно, или то, что у нас в 2-3 раза дороже. Еще бы доставка была побыстрее... Но это уже почта России...

Date of experience: June 14, 2019
Brazil
1 review
1 helpful vote
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Shopping safely
June 16, 2019

I made several purchases in Aliexpress and the rare problems that I had were optimally solved which gives me security in the purchases.
Lazaro Santos.

Date of experience: June 14, 2019
RU
1 review
1 helpful vote
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5 балов!
June 15, 2019

Работает отлично, бывали "косяки", но в процентном сообношении просто равны пратически нулю, даволен сервисом, пользуюсь уже больше 4 лет, что не мало важно работает в Крыму!

Date of experience: June 14, 2019
Spain
1 review
1 helpful vote
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Buena relación calidad precio
June 14, 2019

Llego rápido y bien embalado. Telefono bueno, por su calidad y precio. No esperar un teléfono de alta gama. Yo recomiendo comprarlo.

Date of experience: June 14, 2019
RU
1 review
2 helpful votes
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They took herms for kayaking. Size 20 L suitable for personal items. PVC quality is excellent. 2 straps are packed in separate bags - you can wear a backpack. Delivery in St. Petersburg for 12 days, the track is tracked by Russian Post, the store gives a discount for 2 pieces.
Взяли гермы для байдарочного похода. Размер 20 L подходящий для личных вещей. Качество ПВХ отличное. 2 лямки упакованы в отдельные пакеты - можно носить рюкзаком. Доставка в СПб 12 дней, трек отслеживается почтой России, За 2 штуки магазин даёт скидку.

Date of experience: June 14, 2019
France
1 review
1 helpful vote
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The Best China
June 14, 2019

Super Achat
Aliexpress me satisfait pleinement
Les vendeur sont sérieux
Il devrait ouvrir des boutiques dans le monde

Date of experience: June 14, 2019
Israel
1 review
1 helpful vote
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There was a very unpleasant experience with the order ************** the seller was a cheater, and the dispute expert turned out to be very incompetent. Now I am looking for more reliable shopping sites.

Date of experience: June 14, 2019
Brazil
1 review
2 helpful votes
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I am very satisfied, whenever I have any problem the company always solve. I feel safe to buy, because when it does not work I have a full refund.

Date of experience: June 14, 2019
Austria
1 review
1 helpful vote
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Aliexprees disputes are cheat
June 14, 2019

I had a case that the good was not arrived and seller didnt have evidence that goods was delivered but aliexpress decide to pay the seller!

Date of experience: June 14, 2019