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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Spain
1 review
0 helpful votes
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Trust
June 18, 2019

I have been buying on this site for several years, and it has always worked out well; It is a place where I trust when I buy.

Date of experience: June 18, 2019
RU
1 review
0 helpful votes
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Поляризованные очки для водителя. Оплачены, доставлены быстро в Московскую область. Упакованы хорошо.

Date of experience: June 18, 2019
Serbia
1 review
0 helpful votes
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Halloween
June 18, 2019

All referrals for the seller.
The bulbs are packed well, and are protected against any impact.
Pure ten.:)
I am satisfied, and I hope for further cooperation.
If more people were a seller, the world would be a better place.

Date of experience: June 18, 2019
Spain
1 review
0 helpful votes
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Cuando se tratan de compras que precias un periodo de uso largo, si falla antes del año los vendedores no se hacen responsables.
He tenido una mala experiencia con RAYWAY. FOcos de piscina que fallan al los tres meses que se llenan de agua, por fallo de fabricación y el vendedor no se hace responsable.

Date of experience: June 18, 2019
Brazil
1 review
0 helpful votes
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Sensacional
June 18, 2019

Gosto muito da loja, recomendo a todos, ate hj nunca tive qualquer tipo de problema com os produtos comprados por esta loja.

Date of experience: June 18, 2019
Brazil
1 review
0 helpful votes
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Excelente compra
June 18, 2019

Aliexpress always give me the best prices. Recommend. Sometimes it takes a long time for the products to arrive at my country but it worth the wait.

Date of experience: June 18, 2019
Serbia
1 review
0 helpful votes
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Very happy with service. Thank you very much. Prais bit mode, all the time, traders, lovely, all in all I am very happy. Best Regards

Date of experience: June 18, 2019
Kazakhstan
2 reviews
0 helpful votes
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Aliexpress
June 18, 2019

Comparing to other shopping websites, Ali is remained the best one!
I used to work with Gearbest, eBay, Joybuy (JD), and many others, and every website has their own pros and cons, but in total, Aliexpress is the best one!

Date of experience: June 17, 2019
Saudi Arabia
1 review
0 helpful votes
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Multiple Purchases
June 18, 2019

I've been purchasing from Ali Express for over 6 months and all works flawlessly. Shipping can sometimes be slow, but is always within the specified dates so no problem. On the rare occasion I have an issue, I raise a dispute and it's taken care of promptly. Tracked shipping and signed for delivery is good too. I genuinly can't fault the site

Date of experience: June 17, 2019
Massachusetts
1 review
1 helpful vote
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Beware
June 18, 2019

I placed 2 orders at the same time on Aliexpress website thinking they have great deals there. 1 order never arrived after waiting past 60 days and constant promises from the Seller. The 2nd order was the wrong item and their response to my complaint was that if I received the package, then I'm owed $0 refund. I disputed that and clearly stated that I ordered brushes but did NOT receive brushes. If you end up with scammer Seller, you will be out of luck because Aliexpress will side with the Seller. There's no real "Buyer Guarantee". Please look up Aliepress on the BBB website, you will find that all of their reviews tell similar outcome as mine if you end up with a bad Seller.

Date of experience: June 17, 2019
Brazil
1 review
0 helpful votes
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Plataforma de confiança
June 18, 2019

Tudo perfeito... produtos de ótima qualidade, os vendedores são super atenciosos e entrega super rápida até chegar ao pais de destino ( a demora esta sempre na alfandega do pais de destino).
So tenho elogios, claro que sempre há alguns problemas, mas no geral é um site de compra e venda que funciona protegendo os compradores e os vendedores.

Date of experience: June 17, 2019
New Zealand
1 review
0 helpful votes
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As long as you don't need things in a rush, AliExpress is a reliable place to shop, especially for cheaper items.

Date of experience: June 17, 2019
Finland
1 review
0 helpful votes
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Glass Redmi 5 plus
June 17, 2019

Everything is great, wonderful things! Все отлично, замечательные вещи! Everything is great, wonderful things! Все отлично, замечательные вещи! Everything is great, wonderful things!

Date of experience: June 17, 2019
Canada
1 review
0 helpful votes
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I love Aliexpress since 2000
June 17, 2019

A huge variety of goods. Payments secured. By the rating of sellers you can judge how reliable or trusted they are

Date of experience: June 17, 2019
NL
1 review
0 helpful votes
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Best
June 17, 2019

The best the bestthe best the bestthe bestthe bestthe bestthe bestthe bestthe bestthe best the bestthe best the bestthe bestthe bestthe bestthe bestthe bestthe bestthe best the bestthe best the bestthe bestthe bestthe bestthe bestthe bestthe bestthe best the bestthe best the bestthe bestthe bestthe bestthe bestthe bestthe bestthe best the bestthe best the bestthe bestthe bestthe bestthe bestthe bestthe bestthe best the bestthe best the bestthe bestthe bestthe bestthe bestthe bestthe best

Date of experience: June 17, 2019
Lithuania
1 review
0 helpful votes
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Happy with a goods, fast delivery
June 17, 2019

Waited for the goods for 1 week, fast delivery. Battery tester works fine and I am very happy with this product and delivery.

Date of experience: June 17, 2019
Mexico
1 review
0 helpful votes
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Muy buena experiencia de compra, vendedor muy confiable, amable y lo recomiendo, se puede confiar en sus productos y es muy atento, volveria a comprar en su tienda muy pronto

Date of experience: June 17, 2019
Brazil
1 review
0 helpful votes
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FANTÁSTICO!
June 17, 2019

Excelente site de compras! Sem palavras para descrever a qualidade, rapidez e satisfação com os produtos. Muito obrigado por existir, Aliexpress! Abraços e boas vendas a todos!

Date of experience: June 17, 2019
RU
1 review
0 helpful votes
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Хороший магазин
June 17, 2019

Упаковка надёжная, всё пришло в целости и сохранности. Покупкой доволен. Производитель не обманывает и предлагает качество за очень небольшие деньги. Дешевле не найдёте. Рекомендую! Молниеносная доставка. Продавцу желаю много хороших покупателей и успехов в бизнесе!

Date of experience: June 17, 2019
Malta
1 review
0 helpful votes
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Very good seller +++
June 17, 2019

I had a very bad experience on a mobile from Black view company because the send me a default mobile, even the small refund that AliExpress gave me are still haven't receive it after 3 weeks. So be very care full pls.

Date of experience: June 17, 2019