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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Все отлично, все быстро и защита всегда присутствует.
При заказе я уверен что все будет без обмана.
В некоторых случаях бывают задержки с доставкой но это по вине Почты России и таможни.
My family and me we've 85% of good experience, and 15% on bad experience. I belive Aliexpress need to do a deep clean to take out the bad sellers. Yes, we need that.
Aliexpress is a reliable site to purchase and all the way, Disputes Service is fast and very good.
Buyers as me, allways we are protected.
Thank you.
O melhor site para compras na China. Atendimento de qualidade superior. Compras feitas com segurança e rapidez na entrega dos produtos.
I have been disappointed on delivery of some paper crafting stamps by the SIZE. Samples look great in ad but half size or less when they arrive. Writing is so small it is unreadable. Never order unless reviews on site show buyers photos with measurements or references. Avoid sellers who have no actual written reviews. Some sellers are intentionally deceptive by not showing photos of the stamp sets or reference sizes in photos. All stamps 20 to 30 percent smaller. Do not buy from NAIFUMODO.
Я заказываю очень много товара, все товары соответствуют по описанию очень доволен желаю хороших торгов
He tenido muy buen a experiencia en mis compras por aliexpress, los accesorios que regularmente compro cuenta con alto grado de calidad y buen precio, para aumentar mi experiencia en compra ojala los fabricantes de textiles dispongan mercancía para personas de alta estatura. Espero que tengan una buena experiencia de compra
Great product! Fast shipping! The best seller! I recommend to everyone and the seller and the store!. Великолепный товар! Быстрая доставка! Лучший продавец! Рекомендую всем и продавца и магазин!
Zboží odpovídá přesně popisu. Dodávka dorazila včas a kvalitně zabalená. Jsem spokojený zákazník. Děkuji.
Very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing
Lot of material to bay
Long waiting for delivery
The tracking is not accurate.
Normaly all the stuuf arrive at home.
Nice to deal with you! I hope you system will be better and better!
Nice to deal with you! I hope you system will be better and better!
Nice to deal with you! I hope you system will be better and better!
заказывал много раз с 2013 года. все было отлично. но с заказом*******7855 все получилось плохо долженбыть возврат средств но вот уже 60 с лишним дней возврата нет я связывался с операторами (эля. ариадна. рия. анастасия) все обещали что деньги мне придут но денег так и нет
Unbelievable fast delivery: from purchase data - to delivery to Latvia 20 days! Nice, heavy iron tea pot with metal filtring sieve inside. I am very satisfied! I recommended this store!
Seems like a good chain for now... time will tell... they want me to fill in at least 100 characters b4 I can submit this review so if your still reading... don't bother... I'm just gonna babble on until I have approximately 100 characters... that should do it!
Recomiendo ampliamente el servicio que prestan son muy amables y atentos ademas de que los productos son de buena calidad
AliExpress provide high quality, highly trustable international commerce platform to purchase almost anything from small as well big business in China, easily, convenient and with free shipping. Well Done.
Siempre tienen todo muy bien distribuido, sabes conoces los productos por referencia tanto del comprador como de otros,
Commandé le 11-05 Skip 13-05 Livré 28-05 -- 17 Jours vers la Belgique.
Produit conforme et! Sans batterie!
Je recommande le vendeur et le produit.
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Ordered 11-05 Skip 13-05 Delivered 28-05 - 17 Days to Belgium.
Conforming product and! Without battery!
I recommend the seller and the product.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

