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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

RU
1 review
0 helpful votes
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Круто
June 22, 2019

Все отлично, все быстро и защита всегда присутствует.
При заказе я уверен что все будет без обмана.
В некоторых случаях бывают задержки с доставкой но это по вине Почты России и таможни.

Date of experience: June 22, 2019
Mexico
1 review
0 helpful votes
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Very nice all service.
June 22, 2019

My family and me we've 85% of good experience, and 15% on bad experience. I belive Aliexpress need to do a deep clean to take out the bad sellers. Yes, we need that.
Aliexpress is a reliable site to purchase and all the way, Disputes Service is fast and very good.
Buyers as me, allways we are protected.
Thank you.

Date of experience: June 22, 2019
Brazil
1 review
0 helpful votes
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Otimo
June 22, 2019

O melhor site para compras na China. Atendimento de qualidade superior. Compras feitas com segurança e rapidez na entrega dos produtos.

Date of experience: June 22, 2019
Illinois
1 review
0 helpful votes
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I have been disappointed on delivery of some paper crafting stamps by the SIZE. Samples look great in ad but half size or less when they arrive. Writing is so small it is unreadable. Never order unless reviews on site show buyers photos with measurements or references. Avoid sellers who have no actual written reviews. Some sellers are intentionally deceptive by not showing photos of the stamp sets or reference sizes in photos. All stamps 20 to 30 percent smaller. Do not buy from NAIFUMODO.

Date of experience: June 22, 2019
Ukraine
1 review
0 helpful votes
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Спасибо
June 22, 2019

Я заказываю очень много товара, все товары соответствуют по описанию очень доволен желаю хороших торгов

Date of experience: June 21, 2019
DO
1 review
0 helpful votes
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He tenido muy buen a experiencia en mis compras por aliexpress, los accesorios que regularmente compro cuenta con alto grado de calidad y buen precio, para aumentar mi experiencia en compra ojala los fabricantes de textiles dispongan mercancía para personas de alta estatura. Espero que tengan una buena experiencia de compra

Date of experience: June 21, 2019
Indonesia
1 review
0 helpful votes
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Top
June 22, 2019

Just arrived at my house. I dont have time to try the blouse yet but Very good quality fabrics and design. And fast shipping also. Really love it.

Date of experience: June 21, 2019
Ukraine
1 review
0 helpful votes
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Great!
June 22, 2019

Great product! Fast shipping! The best seller! I recommend to everyone and the seller and the store!. Великолепный товар! Быстрая доставка! Лучший продавец! Рекомендую всем и продавца и магазин!

Date of experience: June 21, 2019
Czechia
1 review
0 helpful votes
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Jsem spokojený zákazník.
June 21, 2019

Zboží odpovídá přesně popisu. Dodávka dorazila včas a kvalitně zabalená. Jsem spokojený zákazník. Děkuji.

Date of experience: June 21, 2019
Chile
1 review
0 helpful votes
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Genial
June 21, 2019

Todo a ido fenomenal... Gracias por darme la oportunidad de comprar excelentes productos a muy buen precio... Saludos

Date of experience: June 21, 2019
Romania
1 review
0 helpful votes
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Kbaibo
June 21, 2019

Very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing very disappointing

Date of experience: June 21, 2019
Belgium
1 review
0 helpful votes
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Satisfaite
June 21, 2019

Lot of material to bay
Long waiting for delivery
The tracking is not accurate.

Normaly all the stuuf arrive at home.

Date of experience: June 21, 2019
RU
1 review
1 helpful vote
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Thanks and I respect your system!
June 21, 2019

Nice to deal with you! I hope you system will be better and better!
Nice to deal with you! I hope you system will be better and better!
Nice to deal with you! I hope you system will be better and better!

Date of experience: June 21, 2019
Ukraine
1 review
0 helpful votes
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хороший магазин
June 21, 2019

заказывал много раз с 2013 года. все было отлично. но с заказом*******7855 все получилось плохо долженбыть возврат средств но вот уже 60 с лишним дней возврата нет я связывался с операторами (эля. ариадна. рия. анастасия) все обещали что деньги мне придут но денег так и нет

Date of experience: June 21, 2019
Latvia
1 review
0 helpful votes
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Iron tea pot
June 21, 2019

Unbelievable fast delivery: from purchase data - to delivery to Latvia 20 days! Nice, heavy iron tea pot with metal filtring sieve inside. I am very satisfied! I recommended this store!

Date of experience: June 21, 2019
Washington
1 review
0 helpful votes
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Bicycle chain
June 20, 2019

Seems like a good chain for now... time will tell... they want me to fill in at least 100 characters b4 I can submit this review so if your still reading... don't bother... I'm just gonna babble on until I have approximately 100 characters... that should do it!

Date of experience: June 20, 2019
Mexico
1 review
0 helpful votes
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Muy buen servicio
June 20, 2019

Recomiendo ampliamente el servicio que prestan son muy amables y atentos ademas de que los productos son de buena calidad

Date of experience: June 20, 2019
Israel
1 review
0 helpful votes
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Make China closer to my home door
June 20, 2019

AliExpress provide high quality, highly trustable international commerce platform to purchase almost anything from small as well big business in China, easily, convenient and with free shipping. Well Done.

Date of experience: June 20, 2019
Mexico
1 review
0 helpful votes
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Me encanta comprar en AliExpress
June 20, 2019

Siempre tienen todo muy bien distribuido, sabes conoces los productos por referencia tanto del comprador como de otros,

Date of experience: June 20, 2019
Belgium
1 review
1 helpful vote
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Very Nice
June 20, 2019

Commandé le 11-05 Skip 13-05 Livré 28-05 -- 17 Jours vers la Belgique.
Produit conforme et! Sans batterie!
Je recommande le vendeur et le produit.
------------
Ordered 11-05 Skip 13-05 Delivered 28-05 - 17 Days to Belgium.
Conforming product and! Without battery!
I recommend the seller and the product.

Date of experience: June 20, 2019