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AliExpress

2.1

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1836
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Chile
1 review
0 helpful votes
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Muy buena aplicacion
June 24, 2019

Llevo años comprando en aliexpress y lo seguiré haciendo por muchos años mas. Buenos productos y cuando uno tiene un problema los solucionan de manera rápida

Date of experience: June 24, 2019
Czechia
1 review
0 helpful votes
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Excellent experience
June 24, 2019

I buy here a few times, and I will shop further. Super products, speed delivery at super price.
I am very happy here and I recommend the shop.

Date of experience: June 24, 2019
North Macedonia
1 review
0 helpful votes
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Super fast
June 24, 2019

Nice watch, very good and beauty to use... recomand this saler to everyone. Thanks a lot, the product is as described.

Date of experience: June 24, 2019
Spain
1 review
0 helpful votes
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Correcto
June 24, 2019

Rápido y eficaz
He recibido el producto en fecha y forma, llegando sin ningún tipo de golpe ni de ningún problema de defectos

Date of experience: June 24, 2019
Cambodia
1 review
0 helpful votes
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I really appreciate with AliExpress and I quite often bought many things through this web site online and it would be good and very important is Product Quality, service, anyway an unique product that you ordered is correct in what you did so AliExpress is the best one. Trust Me Trust AliExpress.

Date of experience: June 24, 2019
Peru
1 review
0 helpful votes
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No quiero pedir nada por que el envio es demaciado largo a Peru. No tiene seguimiento no llegar a mi

Date of experience: June 24, 2019
KR
1 review
0 helpful votes
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Good boots. Light weight
June 24, 2019

The appearance of the product is good. It is suitable for use in summer.
Safety is weak.
There is nothing to protect the ankle.

Date of experience: June 23, 2019
Belgium
1 review
0 helpful votes
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Perfecto
June 24, 2019

Todo bien, tamaño, descripción en general, color según descripción, forma de igual manera, el montaje lo he realizado de una manera sencilla y todo parece indicar que perdurara en el tiempo, todo, todo bien,
Gracias

Date of experience: June 23, 2019
Florida
1 review
0 helpful votes
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Very fast shipping and I love the quality it is far better than what I was expecting especially for the price. I am shopping around to see who i will be purchasing from and this is a runner up.

Thank you

Date of experience: June 23, 2019
Spain
2 reviews
0 helpful votes
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Amazing
June 25, 2019

Amazing website. If you can wait to receive any item, you can get from Aliexpress for far less price than available locally.

Date of experience: June 23, 2019
Spain
1 review
0 helpful votes
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Radio coche
June 23, 2019

Radio precio calidad recomendable, Aliexpres cada dia se supera en sus productos ofreciendo las mejores calidades con los precios mas ajustados del mercado, llevo dos años comprado solo en esta paguina.

Date of experience: June 23, 2019
RU
1 review
0 helpful votes
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Отличный ресурс.
June 23, 2019

Покупаю на Али уже больше 3х лет.
За все время и 100+ заказов не было ни одного обмана.
Всем рекомендую.

Date of experience: June 23, 2019
RU
1 review
0 helpful votes
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ок
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law

Date of experience: June 23, 2019
GB
1 review
0 helpful votes
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Thank you!
June 23, 2019

For me, who are part of those who have to save for my hobby, electronics, this site is more than welcome.
Alibaba, in my opinion, has managed to provide the environment where sellers and buyers are earning together.
You did a great job here and that's why I want to thank you again!

Date of experience: June 23, 2019
Spain
1 review
0 helpful votes
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Satisfecha
June 23, 2019

Yo estoy muy contenta con aliexpress, no he tenido ningun problema y compro bastante, no se que mas puedo decir,
Animo a que compren, precios asequibles

Date of experience: June 23, 2019
RU
1 review
0 helpful votes
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Работаю с Али с 2012 г. Явно заметно улучшение сервиса в лучшую сторону. Очень понравились введённые недавно графики отслеживания цены.
Алиэкспрессу осталось поработать над переводом на русский язык. И со сроками доставки покупок пока всё-таки слабовато.

Date of experience: June 23, 2019
NL
1 review
0 helpful votes
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Great company
June 23, 2019

Nice product fast delivery, product fits hood om a ladys good, o would recoment this store to collefw dansers

Date of experience: June 22, 2019
Italy
1 review
0 helpful votes
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Soddisfatto
June 22, 2019

Ottimi acquisti su Aliexpress consiglio sicuramente a chi vuole risparmiare e soprattutto si trova veramente tutto...

Date of experience: June 22, 2019
France
1 review
2 helpful votes
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I purchased a 'new' Samsung Galaxy A3 from Aliexpress. The phone failed on the first software auto update the day after delivery. I sent the phone to Samsung UK for repair and Samsung advised that the phone was a fake. A copy of their report was sent to Alliexpress for proof. Aliexpress agreed to refund my purchase price and return delivery cost if I returned the phone using registered mail.
Upon receipt of the returned phone Alliexpress did not refund the full purchase price nor any of the delivery cost. By the time all of this was completed the opportunity to leave negative feedback on their website had been withdrawn. I have repeatedly tried contacting Alliexpress for a solution but they do not answer any of my messages. To suggest that they are no different to Ebay or Amazon is a joke. You have been warned DO NOT USE THEM.

Date of experience: June 22, 2019
New Zealand
1 review
0 helpful votes
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Reliable service always
June 22, 2019

I have made over 450 purchases on Aliexpress, good sent to New Zealand. Occasionally. Product doesn't meet the standards but ALiexpress always steps in and approves any claims for either a partial refund for something that doesn't do everything promised or occasionally a full refund without having to send anything back - that's why I continue to do business and get great prices.

Date of experience: June 22, 2019