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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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Llevo años comprando en aliexpress y lo seguiré haciendo por muchos años mas. Buenos productos y cuando uno tiene un problema los solucionan de manera rápida
I buy here a few times, and I will shop further. Super products, speed delivery at super price.
I am very happy here and I recommend the shop.
Nice watch, very good and beauty to use... recomand this saler to everyone. Thanks a lot, the product is as described.
Rápido y eficaz
He recibido el producto en fecha y forma, llegando sin ningún tipo de golpe ni de ningún problema de defectos
I really appreciate with AliExpress and I quite often bought many things through this web site online and it would be good and very important is Product Quality, service, anyway an unique product that you ordered is correct in what you did so AliExpress is the best one. Trust Me Trust AliExpress.
No quiero pedir nada por que el envio es demaciado largo a Peru. No tiene seguimiento no llegar a mi
The appearance of the product is good. It is suitable for use in summer.
Safety is weak.
There is nothing to protect the ankle.
Todo bien, tamaño, descripción en general, color según descripción, forma de igual manera, el montaje lo he realizado de una manera sencilla y todo parece indicar que perdurara en el tiempo, todo, todo bien,
Gracias
Very fast shipping and I love the quality it is far better than what I was expecting especially for the price. I am shopping around to see who i will be purchasing from and this is a runner up.
Thank you
Radio precio calidad recomendable, Aliexpres cada dia se supera en sus productos ofreciendo las mejores calidades con los precios mas ajustados del mercado, llevo dos años comprado solo en esta paguina.
Покупаю на Али уже больше 3х лет.
За все время и 100+ заказов не было ни одного обмана.
Всем рекомендую.
ок
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law
For me, who are part of those who have to save for my hobby, electronics, this site is more than welcome.
Alibaba, in my opinion, has managed to provide the environment where sellers and buyers are earning together.
You did a great job here and that's why I want to thank you again!
Yo estoy muy contenta con aliexpress, no he tenido ningun problema y compro bastante, no se que mas puedo decir,
Animo a que compren, precios asequibles
Работаю с Али с 2012 г. Явно заметно улучшение сервиса в лучшую сторону. Очень понравились введённые недавно графики отслеживания цены.
Алиэкспрессу осталось поработать над переводом на русский язык. И со сроками доставки покупок пока всё-таки слабовато.
Nice product fast delivery, product fits hood om a ladys good, o would recoment this store to collefw dansers
Ottimi acquisti su Aliexpress consiglio sicuramente a chi vuole risparmiare e soprattutto si trova veramente tutto...
I purchased a 'new' Samsung Galaxy A3 from Aliexpress. The phone failed on the first software auto update the day after delivery. I sent the phone to Samsung UK for repair and Samsung advised that the phone was a fake. A copy of their report was sent to Alliexpress for proof. Aliexpress agreed to refund my purchase price and return delivery cost if I returned the phone using registered mail.
Upon receipt of the returned phone Alliexpress did not refund the full purchase price nor any of the delivery cost. By the time all of this was completed the opportunity to leave negative feedback on their website had been withdrawn. I have repeatedly tried contacting Alliexpress for a solution but they do not answer any of my messages. To suggest that they are no different to Ebay or Amazon is a joke. You have been warned DO NOT USE THEM.
I have made over 450 purchases on Aliexpress, good sent to New Zealand. Occasionally. Product doesn't meet the standards but ALiexpress always steps in and approves any claims for either a partial refund for something that doesn't do everything promised or occasionally a full refund without having to send anything back - that's why I continue to do business and get great prices.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

