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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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òtima experiência. Já comprei desse vendedor outras vezes: ótimo para responder, o envio é rápido, o produto vem muito bem embalado e a qualidade é excelente.
Aliexpress is improving every days the quality of service, the security and customer protection. The search engine is working better also.
I have purchased a few things here but most of what I have researched for stuff to resale I found on Ebay for the same price or a little cheaper. So I am not really impressed with the prices of most product.
Shipping very fast, quality product and well packaged. I am very satisfied. When I need batteries, I will buy from thus seller again.
Really a good shopping experience that I made on aliexpress, is my favorite platform really finds many things that one can buy and receive them at home with a little patience.
Original y desbloqueado tal cual pone en anuncio de venta, muy rápido en el envío y rápido en llegar al destino.
Получих всички доставки в добро състояние! Разрешихме бързо проблемите! Много добра комуникация! Има много добри продукти-Трябва само да ги видиш! А аз все още се уча! Според мен трябва да има сайт на Български език за по-добра комуникация и склад за да са по-бързи доставките!
На протяжении много лет заказываю только через ALIExpress. Всем всегда оставался довольным. Всем рекомендую.
Perfect, very nice people, correct sellers, very good products and a lot of range of goods. I am very pleased.
More than 10 years using the site. Even when there were some problems and I did not receive the goods or the goods were not of high quality, I always received money back.
Delivery over time is getting faster. I fully recommend AliExpress!
товар хороший за 10 баксов сойтед. глаза настоящие как будто вчера еще таращились. Мягкая, не воняет
I've never had a bad thing happen to me with AliExpress. It does however take a while "sometimes" for your order to arrive but tracking is always updated. I really love this site & the deals I get.
Рекомендую к покупке. Товар получил быстро: продавец отправлял дня 4-5, Шло почтой дней 20 до Ирк. обл. Для нас это быстро считается!)) Запакован - пупырка и коробка. Угол коробки был замят, но все целое. Проверил без установки - все работает! Единственное клапан недооткрывает мм 3 где-то --но это уже придирки. На протечку пока нет возможности проверить..
I canceled an item 7 times. The seller refused. This is all due to the seller wanting more money from me and I would not give it to them. The seller then told me I should pay the extra or my item will more than likely be "lost" when shipped. I have contacted management several times with absolutely no help. They belittle you and make you feel like you did something wrong when you did not. I have 20 screenshots of the conversations.
Llevo algunos años comprando en Aliexpress y en la mayoria de casos he recibido muy buena atención y la devolución del dinero cuando el producto no ha sido satisfactorio, también me alegra que el tiempo en que la mercadería me ha llegado se ha acortado muchísimo
- Delivered some days before the estimated delivery time, nice! (13 day).
- The package and the product were intact.
- It looks new and as advertised.
- It works like it should and seems to show reliable results.
- I am satisfied. I recommend this product and seller.
El producto llego a mi domicilio en Argentina en tiempo y forma, no hubo ningún tipo de roturas en su caja original, si algunos razguños en la caja exterior, sin llegar a tocar la caja interior.
Buen vendedor
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

