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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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I buy a lot of bits n pieces off Ali and have never had a problem worth complaining about keep up the good work and service
Administration protects buyers. The sellers are good, the goods are excellent, the prices are low.
Delivery is inexpensive and time is not very long. The last order came very quickly, in eight days.
AliExpress does not understand the meaning of Customer Relations. They are over-protective of the irresponsible traits of their sellers. If they really want to become the powerhouse sales outlet that their competitor (eBay) is, then they need to step up their game.
While their prices are excellent, the shipping time are horrendous, and expedited shipping is very expensive.
I have recently had a couple of run-ins with them over orders that failed to arrive. They are very resistant to the obvious evidence that is derived from tracking a shipment. They cling to a 60 day delivery window, then seek to extend the window by an additional 15 days if you allow it.
If something looks amiss on the tracking report, do not hesitate to open a dispute. It can only help.
My biggest complaint is that the management of AliExpress has no clue about what a "Good Will Gesture" is. If a customer has a problem that drags on, the refund should make the customer happy, right?
Wrong! If you want to keep the customers coming back after a bad experience, give them an incentive, or risk losing their business. AliExpress has no clue about this.
Me parece una pagina genial excelente, hasta el momento todo lo que he solicitado me ha llegado y mientras más compro más rápido llegan.
Bought many useful things, the prices are low, most goods have interesting descriptions, buyer's feedbacks can help to make the choice. Buyer's protection works fine!
Si el vendedor incumple AliExpress no te abandona y resuelve. Me gusta mucho la página, ¡Consigo de todo!
It's my request to all of you. Never buy anything from this website or app. If you want to loose money then purchase from this site.
They might deliver your product in 20 days so you have to wait and was it.
Second they will never try to contact if they are unable to deliver you.
Third forget your money it's a scam.
My experience never buy anything from AliExpress
I've already done more than 400 deals with success on Alixpress platform... Strongly recommend.
Very carefull with the shipping method... I recommend AliExpress method instead of others...
Ok online shop. Only 4/5 stars, becouse sometimes i neet waiting too long for a consignment. I have a 5-10% discount for you shopping! https://fireaff.pl/link/1024/*******
I have not used it for a long time, but it should work. A discount is added to the purchase.
быстрая доставка на дом сварочные провода коротки и малого сечения -12мм квадр коробка упаковочная не повреждена
Блокируют крымчанам оплату, на вопросы отвечают заранее заготовленными фразами и ни как не помогают решить проблему.
Не советую заказывать товар дешевле 25 $ идет полная некондиция, работает месяц два, либо вообще не работает. Аккумуляторы, ходовые огни, зарядные устройства, блоки лезвий к бритвам, массажные накидки, USB тестеры- это все опыт заказа и использования. Весь товар не сертифицирован, можете лишится не только ваших гаджетов, но и квартир.
Отличный сервис! Очень хорошая защита покупателей, быстрая доставка! Актуальные цены, большой выбор товара!
There is no possibility in case of bad faith of the seller to contact the site administration. If the seller asks to wait longer than the deadline for the transaction, it is impossible to get your money back!
Good service, fast delivery, cheap. I recommend this site for famile sale. I'm experience saler and for last 10 years baying in Alibaba/
Me gusta mucho y compro muchísimo, pero no hay forma de contactar al tener problemas. No he recibido un pedido se me pasó la fecha y he intentado contactar por chat y no ha habido forma de ninguna de las maneras. Ahora voy a comprar menos, dado que me da miedo que me pase lo mismo. Pagar sin recibir nada, no es lo suyo y hay más plataformas.
Well made; nice fit; very comfortable; holds up nicely in daily wear. Will buy again; highly recommend.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members