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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
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огромный выбор товаров. защита прав потребителя. перевод сносный. доступность сайта 24 часа В целом я довольна
Money or product is 100% protect for lost on Aliexpress.com.
This is the site for small and large businesses.
Покупки делаю несколько лет. Всегда доходят вовремя.
Товары качественные и недорого. Вот давеча мой знакомый порекомендовал купить настоящий китайский чай. Говорит небо и земля между ним и тем что мы пьём. Всем добра и хороших покупок.
Удобно и не дорого. Очень нравится совершать здесь покупки, администрация сайта внимательно следит за качеством сделок.
People get attracted towards new and powerful advertisement on anyting they admire through pictures or online, unknown of whether its really exits or helpful. Confusing
Purchased a remote control. Wrong article delivered, looks completely different as shown and described. Aliexpress is ignoring request for refund, incl. Management team around Daniel Zhang. Poor and not reliable shoo, avoid it!
You can purchase about any item or product at very reduced prices compared to the prices at local stores. A lot of items are available at free shipping. However, if you are buying a product at free shipping, it may take up to 3 weeks before the product arrives in your country.
Tengo varias compras al año y he recibido los productos de acuerdo lo pactado desde la compra, los productos y vendedores han entregado en tiempo y forma.
Respecto al servicio, siempre he recibido respuesta
Velice kvalitní, bleskové dodání, veliká spokojenost.
Prodejce projevil velikou vstřícnost a zakázku vyřídil tak rychle, že jsem doposud ještě nikdy tak rychle zboží neobdržel. Tpracování i balení je velice dobré.
Velmi som spokojny s nakupmi na aliexpress nie je pravidlom ze lacne veci su zle treba si pozerat feetback predavajuceho a listovat a kazdy najde čo potrebuje
Good people always want to help you out. Even by logistics fault. And always willing the make refunds
Thank you again
It was good because the delivery was fast and the price was cheap. Products quality is good. I'll visit again this store.
Отличный товар. Всем рекомендую иметь в "хозяйстве".
Хорошо был упакован и быстро доставлен.
Спасибо АлиЭкспресс!
Love the product, came in 1 week. I would recommended AliExpress to anyone. Fast and reliable, came on time.
Have been purchasing products for over two years now. Most of the items are as described. Had a few difficulties with sellers who were delayed in delivery, items not as described or trying to receive refund. Other than that, a great resource.
Really enjoyed the product, came in about 2 weeks.
Perfect product I did all tests without problems.
I will buy again with this seller.
You should always demand from your suppliers good qualities in the products, and the excellence in serving your customer. Tks...
Thanks for fast delivery,
Thanks for quality replacement parts.
Thanks for All.
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Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

