Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Respeita o consumidor. Avalia rápido as disputas. Tem bons produtos. Faz Excelente intercâmbio entre diferentes línguas. Boa segurança dos dados também.
Good and efficient service can recommend them so dont worry all that i have bought from china has been exalant
The jars are really nice. Delivery time took too lomg.
The main thing s that the product is already on my hands
Like any other store, where 3rd party do the selling and not the actual site, you have to check seller reviews/ratings before buying and you'll be fine!
Я давно пользуюсь Алиэкспресс и, практически, все сделки успешные. При возникновении спорных моментов они решаются быстро и справедливо. Оцениваю работу Алиэкспресс, как отличную
In the case of this order and some other, everything was smooth.
Recommended suplier
But I've had a wrong size supply that was not correcly solved by aliexpress and even worse treatment from the shop, so beware. This is why this is not a 5 star rating
Aliexpress is an open all-kind of things big shop. The App runs usually good to quick buys. The sellers, usually are good and amazing. The disputes resolves in almost 100%, in any case is not ok for various external or wrong shipping reasons (adouanes, carriers, wrong material shipped.). Day a day, the service is better in quick shipping to Spain. Secure transations. Recommended.
Habitualmente compro en aliexpress porque hasta ahora, salvo algunas excepciones las compras siempre terminaron bien.
Ползуюс AliExpress два года и очень доволен. СПАСИБО! (Crawling AliExpress two years and very satisfied. THANK!)
The big "respected" V-Phone Store store sold me a refurbished phone under the guise of a new one. In addition to the fact of fraud, the phone was still partially inoperative. I lost the dispute on AliExpress, although I provided 100% convincing evidence. The most interesting thing is that the store continues to sell recovered phones under the guise of new, see examples:
https://ru.aliexpress.com/item/Google-Pixel-XL-4-32-128-4G/*******601.html
https://ru.aliexpress.com/item/4B-128-GB-5-Google-Pixel/*******032.html
My conclusion for Aliexpress - the big risks, the vulnerability of the buyer.
Получил заказ быстро, все исправно. Немного ошибся с размерами светодиодов, но они подошли. Продавца и магазин рекомендую и буду еще заказывать у него
Ali Express always always quickly and honestly helps the buyer to resolve any disputes..
Сервис на высоте. Фильтрация поиска позволяет найти нужные вещи. Предложения по аналогам выдает много вариантов и можно подобрать ниже по цене. защита покупателей супер.
Great product
Easy site to use
Delivery time ok for china post
Happy with shopping loads to look at.
Best service shipped product to me very fast for support my project in time. I would like to use you product again.
Excellent experience in shopping products of good quality and good price, a very nice experience buy on AliExpress
Super produit bonne taille livraison correcte...
Полтора года с момента начала моих отношений с Аллиэкспресом, потресающая корректность и отношение со стороны админов и магазинов!
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

