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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
Follow JYT S.
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Really nice quality. My son loves it and use to practice his kicks
100% recommended. It came really fast just wait 2 weeks,
I will definitely buy again form this seller

Date of experience: August 4, 2019
Israel
1 review
0 helpful votes
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I want to say tanks
August 5, 2019

I am very pleased with your products,
And the service is always right and just
When I had a problem, I wrote it to the seller and immediately won the full amount
Thank you for offering great products in a variety of areas at affordable prices
Thank you

Date of experience: August 4, 2019
Chile
1 review
0 helpful votes
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No puedo subir disputa por otro producto que llego cambiado, no he podido comunicarme con servicio al cliente desde ayer y mi vendedor no ha respondido, todo porque me dan solo 2mb de espacio para subir fotos y la foto pesa mas. No se que hacer y me siento estafada.

Date of experience: August 3, 2019
RU
1 review
0 helpful votes
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Using this site a lot! Have good relations with lots of seller who provide one of the best products and best service in the Internet! Shop for spare parts, for stuff for my work and personal use. Satisfied with most of my purchases. If seller does something wrong or you have controversal situation the administration of the site will always help you to solve the problem. There was only one situation during years of me using this site when I was not satisfied with the way I was treated by the administration. But it cannot let down my overall good feeling about Ali.

Date of experience: August 1, 2019
Spain
1 review
0 helpful votes
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Compra de todo
August 2, 2019

Me encanta, puedo encontrar de todo lo que necesito, y ahora las esperas son mucho mas cortas, en unos 10 días la mayoría de paquetes llegan al destino. Si hay algún problema siempre te lo arreglan, ya que puedes hablar en directo con alguna persona y en tu idioma. Lo recomiendo 100%

Date of experience: August 1, 2019
Germany
1 review
3 helpful votes
Follow Thirumurugan K.
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At critical issue only we can come to know any one, who is genuine.
That is how i came to know about AliExpress. Now I had bad experience with Aliexpress. ( it is not really express)
I have been ordering in AliExpress last 6 years. I did not notice big issue. Recently I ordered a mobile. The seller did not say about the customs and written full amount sent by fast shipping. I could not accept the parcel due to customs. I opened a Dispute to pay customs duty due to non mentioned.
Dispute
1. There is no option to select ' parcel not accepted'
2. I am forced to select dispute reason which is not 100% suitable.
3. Aliexpress team with out reading the content simply said invalid. And 5 days was granted.
4. Actually they took 10 days to look the case meanwhile parcel is returned to seller.
Now the customers team saying this is my fault, i have to pay return shipping. What a intellegent judgemnt.!. Shipping company is not mine, to give free return delivery.
Case open date 16.06.2019. After 45 days case declared by Just looking seller evidence WITH OUT CASE STUDY even omitted my evidence as it was in German, even with out evaluating what i said ( in english).

What a quickkkkkkkk response. WOW. What a judgement.
But I can give 2 days time for Ali to handle review. Then I will share in Facebook and other media.

Dear readers KEEP AWAY FROM AliExpress, else you will dream for saving some money, really you will loose hell lot of money and your valuable time finally you will be stress.

Date of experience: August 1, 2019
Canada
1 review
0 helpful votes
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I am defenitly satisfied with the prices I pay for the quality.
Trustworthy method of paiment.
In case of any issue the process of refund will happen easily and reasonably.

Highly recommended.

Date of experience: July 31, 2019
RU
1 review
0 helpful votes
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Не знаю, что сказать... но у меня всё хорошо, никаких претензий, ставлю 5. Просто надо внимательно и вдумчиво выбирать продавцов

Date of experience: July 31, 2019
Pakistan
2 reviews
0 helpful votes
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Delivery Timming
July 31, 2019

They must have to decrease their delivery time. Delivery time is poor. Once i have not recieved my order and they have deducted my amount. The item i have recieved is a good one in a good cocndition.

Date of experience: July 31, 2019
Bahrain
1 review
0 helpful votes
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MR khan
July 31, 2019

I am too much happy. The product is good
It take around 15 days to reach me, packing was very nice,

Date of experience: July 30, 2019
RU
1 review
0 helpful votes
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БОЛЬШОЕ СПАСИБО ПРОДАВЦУ БЫСТРО ДОСТАВИЛ НЕ ОБМАНУЛ НА ТРАНСПОРТИРОВКЕ ДА И МАГАЗИН ХОРОШИЙ СЫНОВЬЯМ ПОНРАВИЛСЯ БУДЕМ СОТРУДНИЧАТЬ ПРОДАВЕЦ ЧЕСТНЫ ЧТО ЯВЛЯЕТСЯ РЕДКОСТЬЮ ПОСЛЕДНЕЕ ВРЕМЯ МЫ МНОГО ЗАКАЗАВ И ДЕНЕГ ОТ ДРУГИХ ПРОДАВЦОВ - --- ЭТОТ ЧЕСТНЫЙ ПРОДАВЕЦ МЫ ОЧЕНЬ РАДЫ СМЕЛО СОВЕТУЕМ ЭТОТ МАГАЗИН ( ОПЛАТИЛИ TMALL ******* ЗАКАЗ ПРОПАЛ ДЕНЬГИ НЕ ВОЗВРАЩАЮТ ВМЕСТО 2 ДНЕЙ ИЗ РОССИИ ПОТЕРЯЛИ ЗДОРОВЕННЫХ РАЗМЕРОВ ТЕЛЕВИЗОР ЗАКАЗ В КИТАЕ И ДЕНЬГИ ВОЗВРАЩАТЬ НЕ ХОТЯТ НЕ ПОКУПАЙТЕ В TMALL ОБМАН И ЕЩЕ ПОПАДАНИЕ НА ТАМОЖЕННУЮ ПОШЛИНУ БЕРЕГИТЕСЬ СОВЕТ У ЖЕНЫ СТРЕСС ОТ ТАКОГО ОБМАНА

Date of experience: July 30, 2019
NL
1 review
0 helpful votes
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Audio-HiFi Store, is a real good store if you want to have quality and old fashioned service!
I bought fuses also from other stores, the other stores where not much, audio-hifi is one of the best.

Date of experience: July 30, 2019
Greece
2 reviews
0 helpful votes
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The onemix shoes its the best quality shoes for the money its not like some china cheap shoes its better than nike or addidas bellive me

Date of experience: July 30, 2019
Chile
1 review
0 helpful votes
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Aquí lo pillas todo al mejor precio
Ya con cientos de compras, sigue siendo mi lugar favorito para encontrar todo lo que necesito(salvo comida)

Date of experience: July 30, 2019
New York
7 reviews
16 helpful votes
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AliExpress has lots of cheap products, however I had some communication difficulties with sellers since a lot of them don't speak english, so basically if there's any questions regarding product I'd recommend trying to find it out via feedback, lots of customers leave their reviews regarding the product - what was different and when it arrived. Also I'd recommend buying products from sellers with some medals and those who are rated well as I didn't experience any problems with them when it comes to not receiving the product and/or the refund.

Date of experience: July 30, 2019
Canada
1 review
0 helpful votes
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Make affair with them, it's a trust business, easy with them, refund is easy, and sellers are correct
Thanks Aliexpress

Date of experience: July 30, 2019
RU
1 review
0 helpful votes
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Хотелось бы по быстрее получать заказы, но это зависит не только от Вас. Спасибо за Вашу работу.

Антипов 30.07.2019

Date of experience: July 30, 2019
Pakistan
2 reviews
0 helpful votes
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Great Website
July 30, 2019

I have purchased many items from AliExpress.com. All the items delivered to me were of good quality and received in time as promised by the website. I am a satisfied customer of AliExpress.com and would strongly recommend it.

Date of experience: July 30, 2019
Lebanon
1 review
0 helpful votes
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I have been making tens of online purchases, amazingly trouble-free for a few years now, and even in the couple of incidents where things went less than expected, the buyer protection and dispute handling was really excellent!

Date of experience: July 30, 2019
California
2 reviews
0 helpful votes
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This outdoor camera is perfect! It is true quality color HD 1080P not like some cameras. The night vision is very well lit and the field of vision reaches very far. I added a 64gb memory card so it can store enough video footage for quite some time. It has motion detection to record when it sees movement in the camera. They have the option to get the cloud storage for weeks to a month. Depending on your situation and the price is very cheap. You can view the camera from anywhere through your phone with their App. I have no complaints about this waterproof camera and you won't either. Buy this item and you will be 100% satisfied just like me! Thank you for having this product at such a cheap price!

Date of experience: July 30, 2019