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Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
AliExpress Reviews Summary
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
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Puedes comprar miles de productos a buen precio con la seguridad de que si no te llegan o no es lo que has pedido, Aliexpress intermedia entre tu y la tienda.
Yo llevo muchos productos comprados y solo he tenido dos disputas y las dos se han resuelto favorablemente para mi.
I have been using this site for over a decade and would recommend to anyone. The service is fantastic, as is the guarantee from the site. Prices are unbeatable anywhere.
We have our own trade website here in New Zealand, but half of the vendors are selling stuff they bought from Aliexpress, albeit with a 400% mark up for profit. I go straight to Aliexpress and have bought anything from light bulbs, to motors, batteries, 3D printers, cameras, HUNDREDS of things. I'm hooked, love it!
Aliexpress provides poor customer service, and the dispute department is always working dictatorial, without knowledge and
Experience works like Lame Duck. Just keeping you more in trouble, puts you waiting for nothing.
They can copy-paste, totally worthless. Gives full confidence for cheater sellers and provides more pain for customers. Even I
Am a 3times diamond member of Aliexpress (who cares about it), but in the last period, the situation becomes more painful
And unacceptable. For a single issue, I just contacted six times with the customer service within two months, which one is
Not bringing any solution.
(this was about disappeared WebMoney keeper payment method) But today, I just opened a dispute about un-trackable,
Unregistered, and stationary shipment. I get confirm from responsible post service there is no registered shipment with that
Trace code. Even the parcel seems in the Aliexpress tracking system still at a Chinese warehouse for the last three weeks
Without any movement. But the dispute department gives a decision within 5 minutes for that I need to wait ten days more.
Because of customer protection time! Which kind of amateur can provide this kind decision, for undispatched and three
Weeks delayed a parcel? Aliexpress gave enough reason to leave this shopping platform immediately. And ist pretty clear
Aliexpress will bring his end soon with this dictatorial and careless attitude.
And you never have access to the upper department to increase your complaint. Thay are convicting you with the useless
Service staff, and never possible to announce your real problems.
If you want to be neurotic sick, The Aliexpress is an excellent way to do that. Aliexpress is the most top company about the
Ruin of their confidence, which I recently witnessed.
I often buy goods here. No problems have yet arisen. If there are problems with the quality of the goods or delivery, they are solved quickly. With the return of funds, everything is solved quickly. I recommend this site to everyone.
Desde hace mas de un año que he estado comprando todo tipo de cosas a precios excelentes, en ocasiones uno o dos vendedores quedan mal pero es normal, como todo en la vida, nada puede ser perfecto, en general mi experiencia siempre a sido buena, el único inconveniente es que al vivir en medico tarda un poco el envió pero fuera de eso todo es genial
Super products, great prices and fast, super products, great prices and fast, super products, great prices and fast, super products, great prices and fast,
Super proizvod, odlicne cene i tako dalje, super proizvod, odlicne cene i tako dalje, super proizvod, odlicne cene i tako dalje,
Very good en quick service. Contact with the compagny is also good. You can safely buy at ths compagny
I found a lot of cheap but useful products here. At the same time I found the way to spend all my money here. Now I working harder on my job to buy all that chinese stuff from this site because now I want to by more and more. My boss very happy, he says I am very good employee and maybe he will rise my salary. That's what he said! Woo hoo! Thanks to AliExpress!
Success in 80% of shopping. 10% on the sender's fault. 10% guilty of the postal company. I keep buying. The price is good, and I find everything I need
Very goog quality for the price.
Is exactly like on the pictures.
Right size.
Very quick shipping.
Very satisfied.
All the best.
Great site for business, very very safe for buy. I am very happy make business in these digital platform
Я сомневаюсь что Вы не слышали о Aliexpress. Это тот интернет магазин где можно купить буквально все: от флешки до электромобиля. Это тот случай когда лучше один раз увидеть чем сто раз услышать. Добро пожаловать: https://best.aliexpress.com/?lan=en&spm=a2g0v.best.*******.1.5ea4KHlGKHlG0X. Новичкам скидки!
Great site to buy! There sale a lot of everything. If something you don´t like, they will help always.
I had order shoes size 8 from Ali Express. I had put order on dated 6th September 2019 and received after long wait of 20 days on 26th September. I almost forget that I had ordered for shoes from ali express.
I usually wear size 8 for shoes which is same length for all brands available in India. But the shoes I had received from ali express is under size, it had mentioned size 8 but the actual length is very short. I had requested to replace my shoes but the customer support asks me to raise dispute first then we look into it. I had raised dispute on same date, 26th September. Further they ask me for proof and I send some pics showing size is not fit for me, but all in vain. Bloody ali express closed that dispute with no conclusion. They no very well these shoes are useless for me.
Further I had requested them that I am ready to bear the courier charges but even they not consider my request. I had wasted INR 1437. 29 not actually I had wasted but ali express had wasted my hard earned money.
Really very bad experience with ali express order no. **************
I like the hair is Remy hair and i bought hair several times to this company they are good communication
For many years I have been using the services of sellers and the team of the Aliexpress website. I mainly buy small electronics for homemade products. I was always pleased with the product and service of Aliexpress. There are nuances when shopping for radio elements, but you need to know them. Many thanks to the site team and sellers. *******+
Siempre dispuestos a buscar soluciones. Variedad de ofertas.si sucede algun inconveniente te devuelven el dinero. Muy bueno
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- Suspicious reviews are flagged by our algorithms, moderators, and community members