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AliExpress

2.2

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From the business

Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.

AliExpress is a business within Alibaba Group.

For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.


aliexpress.com
San Mateo, CA, United States
+1967
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AliExpress Reviews Summary

The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.

This summary is generated by AI, based on text from customer reviews

service
1,672
value
1,571
shipping
1,615
returns
1,450
quality
1,509
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Italy
1 review
0 helpful votes
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Da vari anni mi servo su Aliexpress e lo consiglio vivamente. Ho avuto anche dei problemi ma ho sempre ricevuto assistenza e quando ho richiesto il rimborso per un prodotto non pervenuto o guasto ho ricevuto il rimborso in tempi ragionevoli.

Date of experience: October 23, 2019
Brazil
1 review
0 helpful votes
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Very nice product
October 23, 2019

Works well and the installation is very easy.
Veio com conjunto de instalação e é de excelente qualidade

Date of experience: October 22, 2019
Italy
1 review
0 helpful votes
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Perfecta, solo se debe comprar da vendedores con feedback positivos. Lo recomiendo al 100 por ciento

Date of experience: October 22, 2019
Ukraine
1 review
1 helpful vote
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+
October 23, 2019

I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.

Date of experience: October 22, 2019
KR
1 review
0 helpful votes
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I was interested in resin products, so I bought some products. But because of the nature of the product, there have been a few deliveries that were damaged, and then don't.
The refund was expedited by Da Ali's mediation. I am sure that these services will greatly help us build trust with the company and the buyer.
As long as this good relationship is maintained, I will continue to use it.

Date of experience: October 21, 2019
Thailand
1 review
1 helpful vote
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Great products. Competitive prices. Shipping is sometimes an issue, as products can take up to 10 weeks to be delivered. Small packages seem to be lost too easily. No telling when or if customs fees and landing/delivery fees will be charged. Be prepared to deal with non-English speaking sellers, who often won't reply. Support after the sale is almost impossible.

Date of experience: October 21, 2019
NL
1 review
0 helpful votes
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Great stuff
October 23, 2019

Everything was delivered correctly, fine camera and the card was already installed. Camera looks very nice and is easy to install. The picture is fantastic.

Date of experience: October 21, 2019
China
1 review
0 helpful votes
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I bought 1pcs from Aliexpres. Wish Color Official Store is a great seller. Very honest, very concerned. Everything as promised. I bought nail glitter for a very good price.it came really quick and the stars are so pretty

Date of experience: October 21, 2019
Colorado
1 review
0 helpful votes
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Amazing hair.
October 23, 2019

This is great hair I would definitely recommend it. I loved it and it is very convenient especially for winter! :)

Date of experience: October 20, 2019
Greece
1 review
0 helpful votes
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The last few years I am buying often from Ali and I have to say that I am happy to search and buy thing that makes me happy.

Thanks

Date of experience: October 20, 2019
NL
1 review
0 helpful votes
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Aliexpress really has improved over the years. The shipping is very fast, the prices great, and the site is very friendly to customers. Disputes are resolved quicker than on any other site, and the quality of goods is good.

Date of experience: October 19, 2019
Lithuania
1 review
0 helpful votes
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Nebuvo sekimo numerio, prekę atsiuntė greitai, gerai įpakuotą. Spalvos atitinka, tepasi gerai, laikosi ir pakankamai ilgai, lūpų nesausina

Date of experience: October 19, 2019
RU
1 review
0 helpful votes
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Best online shop.
October 21, 2019

Очень широкий ассортимент товаров и компонентов, которые в других местах не достать. Цены как правило ниже. Полная защита прав покупателя.

Date of experience: October 19, 2019
RU
1 review
0 helpful votes
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Меня очень обрадовало как быстро был отправлен заказ. Товар очень качественный! Описание соответствует действительности.

Date of experience: October 19, 2019
Pennsylvania
1 review
1 helpful vote
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I have bought thing recently and all arrived broken. I hate them now. You cant upload certain videos so you complaint goes unheard. I am doing a YOUTUBE vide to shut them down. The suck!

Date of experience: October 18, 2019
Brazil
1 review
0 helpful votes
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Sim
October 18, 2019

Recomendo muito bom, estou super satisfeito com o produto, chegou em 34 dias, veio super protegido dentro de isopor

Date of experience: October 18, 2019
Turkiye
1 review
1 helpful vote
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Bu kamera harika. Toplam 7 adet satın aldım. Hepsi harika satıcı çok ilgili. Hem fiyatı ekonomik. Hem de ürün çok kaliteli.

Date of experience: October 18, 2019
Cambodia
1 review
0 helpful votes
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Integrity
October 18, 2019

My experience shopping with AliExpress was the most rewarding. Easy, simple and hassle free. Refund was a snap. No question ask nor delay. Get right to the root. All my problems big or small, they have the solution in no time. Professional, quality both service and product handle very efficiently. Thank you.

Date of experience: October 18, 2019
Estonia
1 review
0 helpful votes
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Несколько лет использования этой площадки, и ни одного обмана! Единственный случай конфликта с продавцом был урегулирован к моему полному удовлетворению!

Date of experience: October 17, 2019
RU
1 review
0 helpful votes
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Можно купить всё - от ножа до станка. Качество товаров с каждым годом лучше: не добросовестные продавцы сами уходят с площадки. Ориентируйтесь на отзывы - пусть на соседнем сайте чуть дороже, но зато продавец надежнее. У меня только одна посылка не устроила - как раз погнался за дешевизной и попал на некачественный товар. Но, лучше искать брендовых продавцов - они и отвечают быстрее и товар точно хороший.

Date of experience: October 16, 2019