Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Launched in April 2010, AliExpress (www.aliexpress.com) is a leading global e-marketplace made up of small business sellers that offer a wide variety of consumer products with good value for money. It is dedicated to bringing unique products in more than 20 major product categories to its millions of registered buyers in more than 220 countries and regions.
AliExpress is a business within Alibaba Group.
For any customer service issues, please visit http://www.aliexpress.com/help/newContactUs.htm.
The overall reputation of the company reflects significant customer dissatisfaction, primarily due to pervasive issues with order fulfillment, delayed deliveries, and inadequate customer service. Many customers report difficulties in receiving refunds and resolving disputes, often feeling ignored or misled by the company's support channels. Positive aspects, such as product variety and competitive pricing, are overshadowed by complaints regarding fraudulent sellers and the lack of buyer protection. This trend indicates a pressing need for the company to enhance its customer service protocols and ensure accountability among its sellers to rebuild trust with consumers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Da vari anni mi servo su Aliexpress e lo consiglio vivamente. Ho avuto anche dei problemi ma ho sempre ricevuto assistenza e quando ho richiesto il rimborso per un prodotto non pervenuto o guasto ho ricevuto il rimborso in tempi ragionevoli.
Works well and the installation is very easy.
Veio com conjunto de instalação e é de excelente qualidade
Perfecta, solo se debe comprar da vendedores con feedback positivos. Lo recomiendo al 100 por ciento
I certify that this review is based on my own experience and that I am in no way affiliated with this business, and have not been offered any incentive or payment from the business to write this review. I agree to Sitejabber's Terms & Conditions, including to not write false reviews, which is in many cases against the law.
I was interested in resin products, so I bought some products. But because of the nature of the product, there have been a few deliveries that were damaged, and then don't.
The refund was expedited by Da Ali's mediation. I am sure that these services will greatly help us build trust with the company and the buyer.
As long as this good relationship is maintained, I will continue to use it.
Great products. Competitive prices. Shipping is sometimes an issue, as products can take up to 10 weeks to be delivered. Small packages seem to be lost too easily. No telling when or if customs fees and landing/delivery fees will be charged. Be prepared to deal with non-English speaking sellers, who often won't reply. Support after the sale is almost impossible.
Everything was delivered correctly, fine camera and the card was already installed. Camera looks very nice and is easy to install. The picture is fantastic.
I bought 1pcs from Aliexpres. Wish Color Official Store is a great seller. Very honest, very concerned. Everything as promised. I bought nail glitter for a very good price.it came really quick and the stars are so pretty
This is great hair I would definitely recommend it. I loved it and it is very convenient especially for winter! :)
The last few years I am buying often from Ali and I have to say that I am happy to search and buy thing that makes me happy.
Thanks
Aliexpress really has improved over the years. The shipping is very fast, the prices great, and the site is very friendly to customers. Disputes are resolved quicker than on any other site, and the quality of goods is good.
Nebuvo sekimo numerio, prekę atsiuntė greitai, gerai įpakuotą. Spalvos atitinka, tepasi gerai, laikosi ir pakankamai ilgai, lūpų nesausina
Очень широкий ассортимент товаров и компонентов, которые в других местах не достать. Цены как правило ниже. Полная защита прав покупателя.
Меня очень обрадовало как быстро был отправлен заказ. Товар очень качественный! Описание соответствует действительности.
I have bought thing recently and all arrived broken. I hate them now. You cant upload certain videos so you complaint goes unheard. I am doing a YOUTUBE vide to shut them down. The suck!
Recomendo muito bom, estou super satisfeito com o produto, chegou em 34 dias, veio super protegido dentro de isopor
Bu kamera harika. Toplam 7 adet satın aldım. Hepsi harika satıcı çok ilgili. Hem fiyatı ekonomik. Hem de ürün çok kaliteli.
My experience shopping with AliExpress was the most rewarding. Easy, simple and hassle free. Refund was a snap. No question ask nor delay. Get right to the root. All my problems big or small, they have the solution in no time. Professional, quality both service and product handle very efficiently. Thank you.
Несколько лет использования этой площадки, и ни одного обмана! Единственный случай конфликта с продавцом был урегулирован к моему полному удовлетворению!
Можно купить всё - от ножа до станка. Качество товаров с каждым годом лучше: не добросовестные продавцы сами уходят с площадки. Ориентируйтесь на отзывы - пусть на соседнем сайте чуть дороже, но зато продавец надежнее. У меня только одна посылка не устроила - как раз погнался за дешевизной и попал на некачественный товар. Но, лучше искать брендовых продавцов - они и отвечают быстрее и товар точно хороший.
Answer: No customer service. Some sellers are dishonest. No way to recoup your money for items never sent. Bogus tracking information since no custom number unavailable. Sellers asking for your your PayPal account to make a refund when they are suppose tp use Alipay. Clean up dishonest sellers like co-co fashion store. I have ordered tother items thru Aliexpress without a problem but you should get rid of the bad ones. I am reluctant to use Aliexpress again after this bad experience.
Answer: In my opinion. NO. I had to jump through hoops and make reports and threaten to make reports, it didn't help. I got my order, but couldve gotten the same thing from ebay faster and easier.
Answer: You are taking a very big chance by ordering anything from them... you will never get your money back and chances are you won't even receive the item you want. BUYER BEWARE
Answer: I purchased 3 pair of van's brand shoes via different companies on aliexppress and all were true to size. The off brands are not, so you need larger than you wear. But, ask and ali will usually provide a size comparison chart for you to use.
Answer: There is no customer service what so ever so be very careful when buying on AliExpress. Buyer protection is a load of BS and if problems arise with your order they will always side with the seller. I would suggest using a shop that someone that you know has already used to purchase hair.
Answer: Omigod, they're not just knockoffs, they're knockoffs that are produced in someone's ill-lit basement by captive chimpanzees that are blind, malnourished, and suffering closed head injuries. Seriously, you'd get better value from your money if you used it to wipe your bum. Don't buy from this group of criminals and ripoff artists!
Answer: I had this issue several times. The issue is that they only allow a certain number of characters ( Letters and numbers) in the description of the problem. So you will need shorten the number of words in the description and re-send until it goes through.
Answer: From my experience, there are as responsible sellers and is not responsible sellers. Second worse then have to raise a dispute. If this does not help, then raise a dispute above, and then as they say it all depends on You. As far as your arguments are strong. Almost always get a refund in the amount of shipping cost or part cost of the goods, if the goods were not received appropriate quality. Less full price. The full value is returned when the order didn't come at all. Also when you have paid but you did not send an order for a certain time. But again, it all depends on your arguments and facts provided by the seller or, to the Commission on the proceedings of the claims. But it is also necessary to take into account all the items from the seller, this is what guarantees he gives, product reviews buyers. And his overall rating. Never be lazy to write a review about the product from a particular seller, you will be the same customers as You. There is also an important factor, which I would say is pretty negative. It if the product was defective and not as described on the website. The seller has the punkt Returns accepted if product not as described, buyer pays return shipping; or keep the product & agree refund with seller.) 1. If the seller accepts returns, and the buyer also wants to return their purchase, simply follow the seller's sets of Returns on who will pay the return shipping fee. If the seller will pay the fee, communicate with them in advance about the payment method and the logistics service. 2. If a seller sets no return necessary or you want to keep the product, simply agree the refund amount directly and ignore the return shipping fee. It turns out that if you decide to return, it will often more expensive than the product itself and the meaning of no turning back, because when you return the money, only for the goods excluding the cost of shipping there and back. Therefore, I can not sell brand quality products, and will only return part of the money for the goods. That financial will have a negative impact but only You. Which means be careful, cock all the "pros" and "cons". You are not forced to buy it personally, Your decision. The more You provide facts that you have been deceived, the more chances and money You have spent, You will return. For all the time of purchase, the money is returned in full or in part. The Commission for the analysis of complex situations works, but is considering the case for a long time, so don't despair if You didn't reply, just "keep abreast" and you will not lose anything Sorry my bad English :)
Answer: Do not buy from aliexpress the quality is terrible and lots of sellers never send the items. Also they sell counterfeit designs too which is illegal to purchase.

