Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,498
shipping
12,488
quality
12,482
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow Hernan R.
Unfollow Hernan R.
Share Review
Report Review

It was easy to find the book, alibris gave me all the possibilities to buy my books

Date of experience: September 18, 2025
Texas
1 review
0 helpful votes
Follow Amira H.
Unfollow Amira H.
Share Review
Report Review

The book I was looking for was in stock, and the price was right!

Date of experience: September 18, 2025
Nevada
1 review
0 helpful votes
Follow Cheryl Y.
Unfollow Cheryl Y.
Share Review
Report Review

You were the only publisher who's website worked. I will order from you again.

Date of experience: September 18, 2025
Florida
1 review
0 helpful votes
Follow Alessandra A.
Unfollow Alessandra A.
Share Review
Report Review

Great store, fantastic experience
September 29, 2025
Updated review

The book was in excellent condition, 👌 I am happy of my purchase!

Date of experience: September 18, 2025

I love used books!
August 18, 2025
Previous review

I love used books! Convenient website, nice format. Camon, I want to give to sleep!

Date of experience: August 7, 2025
Illinois
1 review
0 helpful votes
Follow Risa V.
Unfollow Risa V.
Share Review
Report Review

Love the selection and options, paying different shipping rates in one order is rough.

Date of experience: September 18, 2025
Texas
1 review
0 helpful votes
Follow LindaEllen V.
Unfollow LindaEllen V.
Share Review
Report Review

Quick, easy, with good info concerning the condition of the book

Date of experience: September 18, 2025
Wisconsin
1 review
0 helpful votes
Follow Sandra T.
Unfollow Sandra T.
Share Review
Report Review

The best
September 29, 2025

I have been a customer for years. Love the price, love the books

Date of experience: September 18, 2025
Pennsylvania
1 review
0 helpful votes
Follow Kay B.
Unfollow Kay B.
Share Review
Report Review

So far, so good
September 29, 2025

So far, so good. Placing the order was easy enough. What is important to me is how long it will take for me to receive the book. And will the date first given to me be adhered to.

Date of experience: September 18, 2025
Maryland
3 reviews
1 helpful vote
Follow Louise B.
Unfollow Louise B.
Share Review
Report Review

The info I needed to see was provided: sent from, condition, rating, etc.

Date of experience: September 18, 2025
California
1 review
0 helpful votes
Follow Christopher B.
Unfollow Christopher B.
Share Review
Report Review

Easy to find books using the ISBN number
September 28, 2025
Updated review

Easy to find books using the ISBN number. The optimized cart is helpful for a lower rate on shipping.

Date of experience: September 18, 2025

Workbook with a variety of options for purchase was...
August 9, 2025
Previous review

Workbook with a variety of options for purchase was easy to find.

Date of experience: July 29, 2025
South Carolina
1 review
0 helpful votes
Follow David G.
Unfollow David G.
Share Review
Report Review

As always, no problems, books easy to find in the condition that I wanted

Date of experience: September 18, 2025

Great, love Alibris...
April 7, 2025
Previous review

Great, love Alibris... selection and website are superb in my view

Date of experience: March 28, 2025
Ohio
1 review
0 helpful votes
Follow Teresa W.
Unfollow Teresa W.
Share Review
Report Review

I found that the prices were good and the purchasing process was easy.

Date of experience: September 18, 2025
California
1 review
0 helpful votes
Follow Sheila L.
Unfollow Sheila L.
Share Review
Report Review

Navigating online that comment me to passwords that I will never recall. Otherwise, great transaction

Date of experience: September 18, 2025
New Mexico
1 review
0 helpful votes
Follow Heinrich S.
Unfollow Heinrich S.
Share Review
Report Review

I appear to have ordered two of the same book and the shipping has doubled as well

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2025
Pennsylvania
1 review
0 helpful votes
Follow Cara E.
Unfollow Cara E.
Share Review
Report Review

So far so good
September 28, 2025

So far so good. Fast ordering. Price is great! Will update if needed.

Date of experience: September 18, 2025
Ohio
1 review
0 helpful votes
Follow Marie K.
Unfollow Marie K.
Share Review
Report Review

Great resource for older items
September 28, 2025

I'm a repeat customer and I appreciate your selection and communication. The sellers all seem to be very good about correctly representing the item they are selling. Thank you.

Date of experience: September 18, 2025
1 review
0 helpful votes
Follow Cynthia L.
Unfollow Cynthia L.
Share Review
Report Review

You had what I wanted at a reasonable price. Hopefully it will get here fast!

Date of experience: September 18, 2025
Canada
1 review
0 helpful votes
Follow Lucia D.
Unfollow Lucia D.
Share Review
Report Review

Great options, expensive shipping
September 28, 2025
Updated review

First of all, books were in a good condition, as described. I am so excited to finally own this 4 pieces. The bad part: every book was in a different library in the US, and since it was an international shipping to Canada, they shipped individually, so the cost of the shipping ended up being very high compared to the prices of the books. Other than that, great!

Date of experience: September 18, 2025

The books are great, prices are reasonable, will confirm...
September 5, 2025
Previous review

The books are great, prices are reasonable, will confirm this once I receive the books. The bad part is that I am charged for shipping for every single book, multiplying costs. The shipping cost is greater than the total cost of the books.

Date of experience: August 26, 2025
California
1 review
0 helpful votes
Follow Teri V.
Unfollow Teri V.
Share Review
Report Review

I picked a book that had a free shipping option but was charged shipping anyway when I checked out. Booo.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2025
Illinois
1 review
0 helpful votes
Follow MaryCatherine S.
Unfollow MaryCatherine S.
Share Review
Report Review

What goes on in Palatine
September 28, 2025

The postal service was the major drawback in this order. I don't know what goes on in the Palatine postal facility but they have "lost" three of my orders.

Date of experience: September 18, 2025