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Alibris Reviews Summary
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
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I subscribed but the coupon then the coupon said I had to spend $50 bait and switch
I love the new cart optimizer option!
I am still frustrated by the high shipping costs. Almost $9 seems too high for two small paperback books.
Great selection of books but the shipping cost seems high! I'd be happy with a lower shipping rate even if it took longer to get the books. And a search option that would help to find books from the same seller to consolidate shipping.
I do not agree to publish this email. Forced to do so in survey. SO confusing trying to pay with pay pal. Order did not go through. I sent an email to customer service. Pay pal is trying to process it twice. I ended up paying with a cc. But now I have to follow up and take more time to do that. Wasted alot of time tonight. I am a good customer. And I never get any points or discounts even though I am signed up for email. No # to call for customer service. I was thinking of selling on Alibris too. But not happy with customer service. And if people have trouble paying with pay pal? Not good. I do not agree to publish this email. But it is the only way to submit feedback Annoying.
The book is in new condition, the shipping terrific, and the price below what I thought I would pay. What more could you ask for?
Flawless transaction. Could not be happier. It was shipped carefully and timely.
Great communication, speedy ship and item in better than described condition. Great seller!
So easy to find books not readily available. Excellent selection, and excellent pricing. Have yet to have anything inaccurate in book condition.
Book ordered August 20, sent by seller to shipping partner on September 6, delivered by USPS on September 14. It took three inquiries to the seller before a valid USPS tracking number was provided on the other hand, they did reply promptly, although not usefully on my first two inquiries. Alibris followed up with inquiries about my Book receipt status well.
I am concerned that the seller has a habit of generic responses to inquiries and slow shipping. It remains with a four star rating.
I have a new computer which apparently requires creating accounts that I used on an older machine. So it goes.
There was a good selection of books, easy to follow instructions and delivery was efficient and timely.
It was easy to find the book I wanted. Because of the way it was listed and giving the prices inorder and the condition of the booked worked well
Website is easy to use, good selection of books; have had a good experience with past orders
Selection of books is excellent especially in the crafting genre, site easy to navigate,
It was an easy search and I found what I wanted and for less money.
Found exactly what I needed, quickly. Easy check out. Thank you!
The first place I go to shop for books, current or out of print.
Bright Sky Books was particularly helpful with an error that I made on my initial order. They went above and beyond what they were expected to do.
This site is easy to use. I have used it before and have always been pleased with my purchases. The books are always at least as nice as listed.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members