Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy to find and no forcible account creation, website bring value as compare to its competitors
I am generally pleased with Alibris historically, but in this this case I was a little disappointed that the heavy and bulky hardcover photo book I had ordered was not packaged adequately in a box with padding, and as a result arrived bumped at the edges and corners.
Fast and efficient purchase. I have nothing to add to my comments to add up to your required 50
Easy to locate books of interest. Reasonable pricing. Long time customer.
Add a delete or edit key to completely eliminate an old address
No worries.i would definitely advise ordering from them in the future
Your price changed from 7.31 to 8.08 to 8.12 since I added to my cart & I had to keep putting my card code several times because it wasn't able to process! I wouldn't want to purchase if I had a choice!
Everything was very easy. And I can't wait to read my book about the great Baryshnikov, whom I once saw dance. I'll never forget it.
I love your website *usually*. But TODAY, you are overcharging me for shipping!
Per YOUR website (https :// www.alibris.com/help/consolidated-shipping#:~:text=The%20first%20item%20you%20purchase,same%20package%20by%20the%20seller.) I followed instructions to receive "consolidated shipping". I carefully selected 3 sellers and purchased 9 books, but am being charged FULL shipping on each!
No explanation of "May be eligible for free shipping".How? How does one know whether or not this is so? I'd also like more information on condition of a particular item: "may be this", or"'may(or may not)have this or that" isn't particularly helpful...
Accountability zero from seller and no proper information on website
I'm delighted to have this book "The Doheny Mansion." It provides even more information than I expected about the Doheny's and their houses. The book is a paperback and was shipped in a bubble package. That wasn't enough to prevent the book from getting bent at one corner in shipping. I've been putting heavy books on it to flatten it out, but it would be better to ship a book like this (large and paperback) in a stiff carton that will protect it better.
Ordered text books for my intro to psychology and intro disabilities studies course. Textbooks came quickly under expedited shipping. Condition of book was superb, I ordered used but they looked brand new.
I needed 3 vocal scores for a musicology class and Alibris had all the editions I needed at a great price. Shipping was quick and items arrived neatly packaged and just as described.
Convenient, speedy and clear access on your website throughout the selection and buying process. The price was right; hopefully, the book will really arrive in "good" condition as well.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

