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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,022
value
12,543
shipping
12,533
quality
12,527
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Nevada
1 review
0 helpful votes
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Very happy
November 19, 2024

Always have found the best used book deals here for many years now!

Date of experience: November 30, 2024
Colorado
1 review
0 helpful votes
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I love supporting this organization, plus it is so easy and pleasant

Date of experience: November 9, 2024
Louisiana
2 reviews
0 helpful votes
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Smooth Transaction
November 19, 2024

I got my book at a great price, shipping was fast. No problems!

Date of experience: November 9, 2024
New York
1 review
0 helpful votes
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Tried to cancel my order
November 19, 2024

I tried to cancel my order about 1 hour after I submitted it, plenty of time to cancel an order. I sent two emails to the seller but got no response. No one responded and I received the book that I mistakenly ordered. There were no options given to return it.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2024
New Jersey
1 review
0 helpful votes
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All puchases
November 19, 2024

I have always been happy with my purchasing experience with Alibris

Date of experience: November 9, 2024
Missouri
1 review
0 helpful votes
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Patsy
November 19, 2024

Alibris had the book I was looking for It arrived quickly, was in great condition.
I am very happy with my purchase experience and will purchase any books I need in the future from Alibris.

Date of experience: November 9, 2024
Florida
1 review
0 helpful votes
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Inexpensive books
November 19, 2024

I love it that can purchase fairly new books at the fraction of its original price.

Date of experience: November 9, 2024
South Carolina
1 review
0 helpful votes
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Condition misrepresented
November 19, 2024

The book I ordered was advertised in New condition. The book I received was in Fair to Poor condition.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: November 9, 2024
California
1 review
0 helpful votes
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The Campaigns of Napoleon
November 19, 2024

I was interested in rereading this book as it has been many years since I first read it in grade school. I was somewhat precocious at that age. As it is a large book, I thought I would just check it out of the nearby university library. When I looked for it online, I saw that they had removed it, which was disappointing as there has not been an equivalent text or even an updated text appear that I am aware of. If there is a new and improved version by another author, I would like to know.

So I went to Alibris to see what was available, and I found a really nice copy for a mostly reasonable price, considering it is long out of print for reasons unknown. Its condition was even better than what was described, so I'm happy that now I can reread the book at my own pace without having to constantly renew it from a library. It took me a few months to get through it, and I look forward to reading it again.

Date of experience: November 9, 2024
Arizona
1 review
0 helpful votes
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I'm happy to obtain such good reading material at a good price. I'd rather navigate the purchase without having to screen through your promotional offers first. But happy otherwise.

Date of experience: November 9, 2024
Texas
1 review
0 helpful votes
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Always a top notch experience, terrific service every time

Date of experience: November 8, 2024
California
1 review
0 helpful votes
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Many options available
November 19, 2024
Updated review

Many options available. Easy to search and navigate. Descriptions are clear. Book conditions are clearly detailed.

Date of experience: November 8, 2024

EAsy
May 7, 2024
Previous review

EAsy. Book descriptions are detailed and clear.

Date of experience: April 26, 2024
Sweden
1 review
0 helpful votes
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Love Alibris for new and gently used books music especially hard to find rare books Alibris is the place to try

Date of experience: November 8, 2024
Canada
1 review
0 helpful votes
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Easy does it
November 19, 2024

Easy does it. Lookup is smooth and fast. Buying is just the same.

Date of experience: November 8, 2024
Indiana
2 reviews
0 helpful votes
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Great prices and fast service
November 19, 2024

My cookbook arrived in the condition described (perfect) and in a timely fashion. Great transaction!

Date of experience: November 8, 2024
California
3 reviews
0 helpful votes
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Very easy to navigate site and pay for purchase!
November 19, 2024
Updated review

Very easy to navigate site and pay for purchase! Always able to find my titles.

Date of experience: November 8, 2024

Easy to navigate site
March 1, 2024
Previous review

Easy to navigate site

Date of experience: February 29, 2024
Indiana
1 review
0 helpful votes
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Good selection at reasonable prices
November 19, 2024

Good selection at reasonable prices. I always check with Alibris.com for the books I need in my research.

Date of experience: November 8, 2024
North Carolina
1 review
0 helpful votes
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It was quick and easy. It was also the cheapest price that popped up when i googled the book in shopping.

Date of experience: November 29, 2024
Kentucky
1 review
0 helpful votes
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Very easy I was confident that Melania book was there. I admire her and very much want to read her words!

Date of experience: November 8, 2024
Oregon
1 review
0 helpful votes
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I love Alibris
November 18, 2024

I've been ordering books from alibris since working as a book seller myself many years ago, and the availability of human interaction has always set them head and shoulders above their Amazonian competitors.

Date of experience: November 8, 2024