Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Ordering was easy and delivery was efficient. I was please with my order.
No mistakes, good product with no damage, reasonable delivery time
From wiki to here.very nice this finger walking on the internet.
Straightforward.saw avatlability and good track record.
Really easy to find what I'm thinking about. Very convenient to have a Wishlist that's going to be there next time I visit.
Very nice cookbook and at the right price. Would order again if needed.
Good price and good service.
Also, a well designed website that's easy to use.
Shipping is very very very very very very very very expensive
Only suggestion is packaging: the root children book was in bubble envelope and delivered to mailbox. It got slightly dinged, but still in good enough shape to give a toddler who will do far worse the first week of handling.
Been buying from Alibris for many years. Repeat customer should say it all.
I appreciate that, when the specific edition I ordered — A Christmas Carol Deluxe Gift Edition by $#*!ens — wasn't available, you found a replacement copy, notified me, and put it in my cart.
Found what I wanted easily. Could have better descriptions of the contents, such as illustrations.
I love the large selection of books and items to choose from.
I placed my order and quickly received an email saying my order had shipped. The email gave me a tracking number. When I went to check it a few days later that tracking number was invalid. The number was a UPS tracking number. Then I went to the website and it had a different tracking number through 17track. The 17track number was also invalid. I sent an email asking for an accurate tracking number and let them know I felt like I was being scammed at this point. The reviews for this website really scared me when I read them (too late I know.) After my email, I received a response with an accurate tracking number and the book arrived. There were no issues with the book itself. Had they given me the correct information initially they would have had 5 stars all the way across.
The used book I ordered came in good time and exceeded my expectations with how good of a shape it was in.
I have found so many books here i could not find elsewhere, with better prices than amazon, and transparent shipping prices
Alibis is prompt and provides good quality products.The only complaint I have is that it is difficult to review your order if you do not create an account.
Easy form to order. Shipping price are higher than expected. There aren't coupons or discounts associated with this order and most of my order was used books. It would have been nice to have free shipping with a purchase over $100. Can't wait to receive my order none the less.
Found something that I was looking for at a good price. Easy to find and easy to purchase.
If I'm looking for any rare or hard to find books I will always use your site over local big name book stores.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

