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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,697
shipping
12,687
quality
12,681
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Washington
1 review
0 helpful votes
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Great
December 15, 2024

I truly appreciate the opportunity to purchase this product from you. I thank you for the price in which I paid. I just wish it had arrive sooner.

Date of experience: December 4, 2024
Nevada
1 review
0 helpful votes
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Terrific
December 15, 2024
Updated review

Easy ordering, quick response, good service. Quality merchandise to chose from.

Date of experience: December 4, 2024

Good site
October 9, 2024
Previous review

Excellent selections, easy to navigate, prices okay. Fast deliveries

Date of experience: September 28, 2024
Connecticut
1 review
0 helpful votes
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I was looking for an out-of-print title. Whenever I need those types of books, I always look on Alibris. The network of booksellers makes this place never disappoints!

Date of experience: December 4, 2024
California
1 review
0 helpful votes
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I found my items quickly
December 15, 2024

I found my items quickly. The site was easy to use. Each page was clear, so I wasn't confused by a bunch of advertisements. Thanks.

Date of experience: December 4, 2024
California
1 review
0 helpful votes
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Titles easy to find, great prices, and multiple choices for each book I wanted, including hardcover (I greatly prefer hardcover.)

Date of experience: December 4, 2024
Colorado
1 review
0 helpful votes
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It took me several days to research all the titles I wanted. At first, the site kept clearing and I had to start over. Finally, (I'm not sure why) it saved my cart and then informed me of any necessary changes.

Date of experience: December 4, 2024
Colorado
2 reviews
0 helpful votes
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Very easy format for ordering
December 15, 2024

Very easy format for ordering. I would recommend this site to others.

Date of experience: December 4, 2024
Washington
1 review
0 helpful votes
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Super easy to search, add and remove items and see...
December 14, 2024
Updated review

Super easy to search, add and remove items and see the total including shipping and sale tax total. Great selection of available literature and they do fast processing and shipping of orders.

Date of experience: December 4, 2024

Great seller
October 11, 2024
Previous review

Easy process this is dumb though to require for a review that we be wordy
Guess its a bookseller's business to value content by the number of words.
Very Trumpian

Date of experience: October 1, 2024
California
1 review
0 helpful votes
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Concise quick and easy and the ability to choose from...
December 14, 2024
Updated review

Concise quick and easy and the ability to choose from multiple booksellers I enjoy this Business!

Date of experience: December 4, 2024

Adequate, nothing exceptional
January 10, 2024
Previous review

Adequate, nothing exceptional. Well done

Date of experience: January 3, 2024
New Jersey
1 review
0 helpful votes
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I thought that buying from one seller my shipping would be cheaper. But it's still really expensive.

Date of experience: December 4, 2024
California
1 review
0 helpful votes
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EzPz Book Shopping.
December 14, 2024
Updated review

I have no problem finding what I'm looking for with Alibris.

Date of experience: December 4, 2024

I always find the books I want
April 5, 2024
Previous review

I always find the books I want.

Date of experience: March 25, 2024
Illinois
1 review
0 helpful votes
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Alibris came through again!
December 14, 2024

I love Alibris. They almost always have any hard-to-find book I need, and at a reasonable price. The sellers have always been reliable.

Date of experience: December 3, 2024
Germany
1 review
0 helpful votes
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Handwritings inside
December 14, 2024

The book was declared to be in good shape, but it is full with handwritings of the previous owner. That's an absolute noho for me.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 4, 2024
California
1 review
0 helpful votes
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Super easy to navigate and found the books I wanted. Had it all done in less than 10 minutes with a discount, no less! Thank you.

Date of experience: December 4, 2024
Texas
1 review
0 helpful votes
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Satisfied Customer
December 14, 2024

I have been ordering book from Alibris for many years. I have been completely satisfied with every transaction. This is the first time I have been required to complete a survey. I DO NOT appreciate the survey!

Date of experience: December 4, 2024
Washington
1 review
0 helpful votes
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Good service and quality
December 14, 2024

Fast service. Ordering was easy. The great quality of the book is a plus!

Date of experience: December 4, 2024
Virginia
1 review
0 helpful votes
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Thank you.
December 14, 2024

Bought it for my mother. It was sent to my mother. She was pleased.

Date of experience: December 4, 2024
Kansas
1 review
0 helpful votes
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Great
December 14, 2024

The book arrived in a timely manner. It was in the condition in which it was described.

Date of experience: December 4, 2024
Pennsylvania
1 review
0 helpful votes
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Very easy website to navigate
December 14, 2024
Updated review

Very easy website to navigate. I was able to find what I was looking for.

Date of experience: December 4, 2024

Very easy and I got exactly what I wanted
May 1, 2024
Previous review

Very easy and I got exactly what I wanted

Date of experience: April 21, 2024
California
1 review
0 helpful votes
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I'd love it if there were a way to look for books within one vendorso as to consolidate shipping

Date of experience: December 4, 2024