Check out our latest communities fighting
AI scams on Reddit and Facebook

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We love browsing books, drinking coffee, and talking with people who love good stories.
Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Love t he title selections, was looking for several genres and types of selections this shopping experience and was able to satisfy my shopping experience this time.
Locating what I was looking for was easy and the check out process was streamlined!
Good no,
on your minimum! Set me free from your robotic rules as to my response!
Seller very good communication and excellent service
Delivery prices have improved and are now much lower
Great range of hard to find books at good prices. Shipping is a little on the expensive side though. Overall a good shopping experience
So far,so far VERY good. This is a rather rare book in English so I was quite pleased to find it at a relatively nominal price. The book arrived in a timely manner and was in excellent condition. Quite pleased all round.
As quick and easy as possible. One minute start to finish. There is always a choice of price and condition.
Quick, easy, secure! I am glad I found this site, before now I had never heard of it!
My credit card expired. Took me a lot of time to try to figure out how to update the card. There is no setting to alter your credit card.
My order was shipped promptly and arrived in perfect condition. Thanks!
Site was easy & responsive. Shipping charges are overly additive considering same book to same address.
Found the older, hard to find titles I wanted at great prices!
It took over two weeks to receive my book.
The book is in excellent shape. Was very happy to receive it.
Love the used book option. Ordering is as easy as ordering from Amazon
My experience was great and fulfilling to receive my package in good condition
Good prices on manga I bought compared to other sellers. Delivery is fast.
I love this site! Purchase here all the time! Prices are exceptional!
I am thankful for this site! Great purchases!
Easy to find hardcover books at good prices, reasonable shipping
Book was appropriately priced and arrived within the time frame they described. Good service. B was this described.
Good price. Quicker than expected delivery. Good buying experience.
I received excellent customer service from Alibris. The ordering process was efficient and user friendly. The prices are reasonable and I received my book within a few days. I am a very satisfied customer.
Answer: Let's just say, they advertise falsely. They misrepresent what they are selling. Buyer beware.
Answer: Hi Dennis, That depends on where the seller is located and where your deliver address is as well. Generally, shipments within the States are delivered within a week or so, though holiday shipping might slow down a bit. If you send us the details with your order number in an email to [email protected] we can look into the specifics for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Hi Valerie, If you have had a problem with your Visa or PayPal transactions on our site, please let us know the details at [email protected] so that we can investigate for you. Thank you for your question. Michael B. Alibris Customer Service
Answer: HI Zoila, Delivery timeframes within the States are usually between 3 and 8 days, but it depends on where the seller is that is shipping the item to you. If you have already placed an order, please contact us at [email protected] with your order details and we can investigate for you. Thank you for writing. Michael B. Alibris Customer Service
Answer: Really Michael, contact you directly? Why should we have to. There is a bad trend here. Seems MANY of us contact you and you DONT respond
Answer: I saw the fake stellar reviews and did not dig deeper. I til... I had an issue. Initially, I wanted to give a small seller some business after COVID and the site looked really good. What a big mistake that was! Shame on this outfit.

