Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,019
value
12,491
shipping
12,481
quality
12,475
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Ohio
1 review
0 helpful votes
Follow Michele D.
Unfollow Michele D.
Share Review
Report Review

Easy to find what I was looking for and make purchase. All of the books I was looking for were in stock.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
Follow Sharon C.
Unfollow Sharon C.
Share Review
Report Review

The shipping time was fast. The book was packaged well. The condition of the book is better than I expected, and I am very happy with receiving this book. I thank the seller for a swift, flawless experience and also appreciate the competitive pricing that is easier on my budget than what many sellers are now offering this title for.

Date of experience: December 14, 2024
Australia
1 review
0 helpful votes
Follow OWEN Z.
Unfollow OWEN Z.
Share Review
Report Review

Fortunate find
December 25, 2024

Alibris has connections to sellers of all kinds of books across the world and I found a book that I had not seen in about 45 years. It was expensive but that is understandable for something that only had a limited number of copies printed. The seller was helpful in answering my questions and sent it off promptly when I ordered it. Shipping (international) was by well known US carrier but took rather longer than expected (over 2 weeks).

Date of experience: December 14, 2024
Oklahoma
1 review
0 helpful votes
Follow Lola E.
Unfollow Lola E.
Share Review
Report Review

Satisfied through the years
December 25, 2024

The only issue I have is with getting some books in a timely manner. If the provider is Alibris, books come quickly, but some providers have less commitment to timely delivery.

Date of experience: December 14, 2024
District of Columbia
1 review
0 helpful votes
Follow Janet B.
Unfollow Janet B.
Share Review
Report Review

I don't like it that I had to select "Save" which I assume meant my password. I do not like my password saved! If this is not correct, then I would have given a much higher rating.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 14, 2024
New York
1 review
0 helpful votes
Follow Mary K.
Unfollow Mary K.
Share Review
Report Review

Easy to find different vendors and nice to sort by price, or condition

Date of experience: December 14, 2024
California
1 review
0 helpful votes
Follow Elayne B.
Unfollow Elayne B.
Share Review
Report Review

Satisfied customer
December 24, 2024

Very satisfied. I received my order in a timely manner and received exactly what I ordered.

Date of experience: December 14, 2024
California
1 review
0 helpful votes
Follow Ismael J.
Unfollow Ismael J.
Share Review
Report Review

Great company
December 24, 2024

Alibris is my go to company for most of my movies and books, also my music.

Date of experience: December 14, 2024
Tennessee
1 review
0 helpful votes
Follow Roger H.
Unfollow Roger H.
Share Review
Report Review

Extremely glad to find this book for such a reasonable price!

Date of experience: December 14, 2024
Maryland
1 review
0 helpful votes
Follow Dana J.
Unfollow Dana J.
Share Review
Report Review

Easy to use website!
December 24, 2024

Easy to use website! And I found the book I wanted at a great price.

Date of experience: December 14, 2024
Florida
1 review
0 helpful votes
Follow David B.
Unfollow David B.
Share Review
Report Review

Quick and easy
December 24, 2024

Quick and easy. Allows multiple comparisons. Clear descriptions of items.

Date of experience: December 14, 2024
Texas
1 review
0 helpful votes
Follow Georgia S.
Unfollow Georgia S.
Share Review
Report Review

It is easy to find to my book subject and is offered at a great price!

Date of experience: December 14, 2024
New Zealand
1 review
0 helpful votes
Follow Derek R.
Unfollow Derek R.
Share Review
Report Review

Alibris is far superior to AbeBooks
December 24, 2024

Alibris offers very fair pricing to distant customers (in my case, New Zealand). AbeBooks, by contrast, demands prohibitive mailing costs. I'm so pleased I discovered Alibris!

Date of experience: December 14, 2024
Florida
1 review
0 helpful votes
Follow Patricia B.
Unfollow Patricia B.
Share Review
Report Review

Always a pleasure shopping at Alibris
December 24, 2024

Always a pleasure shopping at Alibris. Never have been disappointed.

Date of experience: December 14, 2024
Maryland
1 review
0 helpful votes
Follow Paul Q.
Unfollow Paul Q.
Share Review
Report Review

I like very much that I don't have to have an account to place orders. Its one reason I keep using Alibris. Ordering process and filters are easy to use. I particularly like that I can filter used books by condition.

Date of experience: December 14, 2024
Puerto Rico
1 review
0 helpful votes
Follow Francisco K.
Unfollow Francisco K.
Share Review
Report Review

Very good experience at all.
December 24, 2024

It was so easily to make the order, choose the books, etc. Then it takes less time to the delivery. The books are used, but they are like new! My son it's so grateful with them.

Date of experience: December 14, 2024
New Jersey
1 review
0 helpful votes
Follow Martha S.
Unfollow Martha S.
Share Review
Report Review

Very pleased with ease of finding & ordering my selection...
December 24, 2024
Updated review

Very pleased with ease of finding & ordering my selection of teen books for my granddaughter.

Date of experience: December 14, 2024

Great order experience
November 25, 2024
Previous review

I have had a great experience dealing with Alibris in general & lately with the seller I placed my last order with.

Date of experience: November 15, 2024
Hawaii
1 review
0 helpful votes
Follow rick Y.
Unfollow rick Y.
Share Review
Report Review

Always good service, no problems
December 24, 2024
Updated review

No problems, have ordered before without any issues. Easy to track order, good value.

Date of experience: December 14, 2024

Thanks for quick delivery
August 9, 2024
Previous review

Great service, price good and quick delivery.
Thank you very much

Date of experience: July 29, 2024
Texas
2 reviews
0 helpful votes
Follow Dennis Z.
Unfollow Dennis Z.
Share Review
Report Review

Website is easy to navigate
December 24, 2024
Updated review

Website is easy to navigate. Good selection. Shipping seems a little high.

Date of experience: December 14, 2024

Easy and straightforward website
January 4, 2024
Previous review

Easy and straightforward website. Good prices.

Date of experience: January 3, 2024
California
1 review
0 helpful votes
Follow Kurt S.
Unfollow Kurt S.
Share Review
Report Review

Thumbs up
December 24, 2024

Book was in condition described, delivery time was good and it was packed extremely well. Took me 5 minutes to open it :)

Date of experience: December 14, 2024