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Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,021
value
12,520
shipping
12,510
quality
12,504
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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User friendly
December 27, 2024

User friendly - easy checkout fair prices Merry Christmas!

Date of experience: December 16, 2024
New York
1 review
0 helpful votes
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The description said that it was a blu ray disc. But when I received it, it was a regular disc. It also had more scratches on it than the description said.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2024
Illinois
1 review
0 helpful votes
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Nice choices
December 27, 2024

Nice choices. Easy website. It was a better price than others.

Date of experience: December 16, 2024
California
1 review
0 helpful votes
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The ebook purchase was simple and straightforward
December 27, 2024
Updated review

The ebook purchase was simple and straightforward. Thank you.

Date of experience: December 16, 2024

Easy to use and quick access to info on available hardcover and paperback used books.

Date of experience: June 11, 2024
Hawaii
1 review
0 helpful votes
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All good, always like shopping at Alibris for the selection and price

Date of experience: December 16, 2024
Ohio
1 review
0 helpful votes
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Good website experience
December 27, 2024

Good website experience. Product selection was easy. And the checkout process was simple and straighforward.

Date of experience: December 16, 2024
Texas
1 review
0 helpful votes
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Good
December 27, 2024

Awesome, there's not much more to say. Thank you again…………………………………………………………

Date of experience: December 16, 2024
Washington
1 review
0 helpful votes
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I encourage family and friends to visit the Alibris book site whenever the opportunity arises.

Date of experience: January 8, 2025
New York
1 review
0 helpful votes
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It went fine!
December 27, 2024

I bought a knitting magazine. It was under 2 dollars, paid 5 dollar shipping. It took a week and some change to get here. Not too bad could be better, really nice quality though

Date of experience: November 22, 2024
Georgia
1 review
0 helpful votes
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Quick shipping good book
December 27, 2024

Book came quickly and was in good shape and price was good too.

Date of experience: December 16, 2024
Illinois
1 review
0 helpful votes
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December 27, 2024
Updated review

Okokokokokokokokokokokokokokokokokokokokokokokokokokok

Date of experience: December 16, 2024

Good; you ad the bilingual book I've been looking for!...

Date of experience: May 20, 2024
California
1 review
0 helpful votes
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I signed up for coupon, but no coupon was available, and I checked my email but no coupon available?

Date of experience: December 16, 2024
Washington
2 reviews
0 helpful votes
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Just fine
December 27, 2024
Updated review

Good price, timely delivery, quality of product was as stated

Date of experience: December 16, 2024

Fair prices, consistent delivery times
November 27, 2024
Previous review

Great place to find esoteric or rare titles. Broad selection of all sorts of stuff.

Date of experience: November 17, 2024
California
1 review
0 helpful votes
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Lack of Communication from seller
December 27, 2024

As long as Alibris utilizes the seller that provided this book, I will NEVER purchase from Alibris again. Seller was absolutely absent with communication and timeliness of shipping. Alibris was able to make it right, though my experience is tainted to the point I will not be doing business again with them.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2024
Mexico
1 review
0 helpful votes
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You charged me sales tax on the shipping in addition to the merchandise (books). My understanding is these is no sales tax on the shipping.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: December 16, 2024
Arizona
1 review
0 helpful votes
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It was very easy to find the book I was interested. The problem I experienced was that I could not establish an account.

Date of experience: December 16, 2024
California
1 review
0 helpful votes
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Wasted a lot of time trying to set up an account from the git go. It would have been nice to have the option to register at the outset as most site do. But I did get it done. I did get the books to order for my grandson. And the world didn't come to an end because your site UI wasted my time.

Date of experience: December 16, 2024
Arizona
1 review
0 helpful votes
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Used Book Order
December 26, 2024

The book that I ordered arrived promptly and in good condition--considering it was previously owned.

Date of experience: December 16, 2024
Louisiana
1 review
0 helpful votes
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Wonderful Customer Service
December 26, 2024

I really appreciate the outstanding Customer Service I received. The Postal Service damaged the edges of the book. I reported it to the Vendor and they were kind enough to refund the cost of the book. Outstanding! I didn't ask for that, I just wanted them to know that it arrived in rough shape. I will definitely purchase from them again!

Date of experience: December 16, 2024
Oregon
1 review
0 helpful votes
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Good service, BUT when you offered to save me money by switching to an alternate seller, that option also removed my "get it by Christmas" option. I'm glad I realized that before actually ordering!

Date of experience: December 16, 2024