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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,568
shipping
12,558
quality
12,552
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Quick and easy to place my order and they had my book in stock at a great price

Date of experience: January 1, 2025
Maryland
1 review
0 helpful votes
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The Selfish Gene
January 12, 2025

This was on my son's Christmas list and he sent me the link. Ordering was easy, shipping was fast.

Date of experience: December 8, 2024
Ohio
1 review
0 helpful votes
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It's very simple and very easy to use I will recommend it to anybody who wants to order something here.

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
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Great Price and Fast Service
January 12, 2025

I love ordering books from Alibris. The condition of books as stated on their website is always accurate, and their prices are great!

Date of experience: December 8, 2024
Idaho
1 review
0 helpful votes
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Was able to find all the books I wanted by using several shippers. The
Shipping more than the books cost, but still pretty good total cost overall

Date of experience: January 1, 2025

Good service
July 14, 2024
Previous review

Books arrived quickly. Quality as described. Website easy to use

Date of experience: July 4, 2024
Pennsylvania
2 reviews
0 helpful votes
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Always trying to get best price
January 12, 2025

Individual shipping costs add up... wish there are ways to combine costs for shipping somehow but alas tis the nature of the beast

Date of experience: December 12, 2024
Washington
1 review
0 helpful votes
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Good stuff!
January 11, 2025
Updated review

Always able to find what I'm looking for with great if not the best prices!

Date of experience: January 23, 2025

Awesome!
December 6, 2024
Previous review

Almost to good to be true prices. I was blown away! Found a rare book for half the price of elsewhere.

Date of experience: December 17, 2024
North Carolina
1 review
0 helpful votes
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It is easy to navigate and I have always found the book or books I was looking for and the have always come in the condition described.

Date of experience: January 1, 2025
Kansas
1 review
0 helpful votes
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Easy ordering and the book is just what I was looking for. Good price

Date of experience: January 1, 2025
Washington
1 review
0 helpful votes
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Great Service!
January 11, 2025

Book was in even better shape than I expected. It was promoted as being in "very good" shape and it truly looked brand new.

Date of experience: December 8, 2024
New Mexico
1 review
0 helpful votes
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Wrong book
January 11, 2025

I was sent a children's book instead of the adult sci fi book I was interested in

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2025
Oklahoma
1 review
0 helpful votes
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Several sellers are deceptive with pricing. They have a cheap price and then gouge the buyer on shipping. It is somewhat outrageous and I had to remove items from my shopping cart and look at items from other sellers that were not outrageously marked up for shipping.

Date of experience: January 1, 2025
Virginia
1 review
0 helpful votes
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Cannot remove names from my address list. Please remove all and I will start over

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 1, 2025
New York
1 review
0 helpful votes
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Quick and efficient
January 11, 2025

After placing my order, the response was quick and the shipping information was accurate and up to date.

Date of experience: January 1, 2025
District of Columbia
2 reviews
0 helpful votes
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Fast and easy i don't have 50 characters so i won't...
January 11, 2025
Updated review

Fast and easy i don't have 50 characters so i won't be able to submit this.

Date of experience: January 1, 2025

Slow delivery
December 9, 2024
Previous review

This book was supposedly mailed Nov 8 but didn't arrive until the 25th. My name and address were hard to read.

Date of experience: November 28, 2024
Illinois
1 review
0 helpful votes
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Great website, easy to use
January 11, 2025

Great website, easy to use. Can't beat the prices! Thank you!

Date of experience: January 1, 2025
Oregon
1 review
0 helpful votes
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Again and again the booksellers here come through
January 11, 2025
Updated review

Again and again the booksellers here come through. I bought three "like new" used books that I bought as Christmas gifts for other people. These additions arrived in plenty of time, as described, so I could wrap them up and put them under the tree. Used book prices fit my tight budget, and allow me to be generous. Thank you!

Date of experience: January 1, 2025

I keep ordering books here
December 6, 2024
Previous review

I keep ordering books here. Thank you very much for continued good service!

Date of experience: November 26, 2024
New York
1 review
0 helpful votes
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Beats Barnes & Nobles
January 11, 2025

Better selection than B&N. And, even w shipping costs, the prices are better

Date of experience: January 1, 2025
Washington
2 reviews
3 helpful votes
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The site was easy to use, payment options were great. Seller supplied great information about the book and its condition.

Date of experience: January 1, 2025
Illinois
1 review
0 helpful votes
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Canada Post
January 11, 2025

The book was late for a Christmas gift because Canada Post was on strike. Perhaps you could put a warning when the computer sees that the shipping address is overseas and there may be a delivery problem. Canada Post is now back at work and the book arrived just 7 days late for the holiday.

Date of experience: January 1, 2025