Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,033
value
12,686
shipping
12,676
quality
12,670
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow reagan Z.
Unfollow reagan Z.
Share Review
Report Review

Very quick and easy, and most importantly. CHEAP! 10/10 Would most def recommend!

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
Follow Cynthia Q.
Unfollow Cynthia Q.
Share Review
Report Review

Easy to search for used book that I have been looking for. Thank you!

Date of experience: January 15, 2025
California
1 review
0 helpful votes
Follow Catherine L.
Unfollow Catherine L.
Share Review
Report Review

Have shopped here previously and everything has always been smooth and easy.

Date of experience: January 15, 2025
Texas
1 review
0 helpful votes
Follow Charlene B.
Unfollow Charlene B.
Share Review
Report Review

Best pricing and can easily find all books you're seeking. The optimization tool at checkout is a sanity check for the shipping vs book costs as well.

Date of experience: January 15, 2025
California
1 review
0 helpful votes
Follow Unhappy P.
Unfollow Unhappy P.
Share Review
Report Review

A mess
January 25, 2025

Book arrived with packaging undamaged but the book was thrashed and not new as described. The inside binding was almost completely torn from the cover. Pro seller tip! You might want to actually INSPECT a book BEFORE you list its condition as FINE! Seller did accept a return without argument and a credit was received. Of course Alibris' silly little 5 dollar "so sorry" coupon didn't cover the actual cost of postage to return let alone my time.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 19, 2025
Maryland
1 review
0 helpful votes
Follow james F.
Unfollow james F.
Share Review
Report Review

Alibris has a well-designed website that makes it easy...
January 25, 2025
Updated review

Alibris has a well-designed website that makes it easy find the right book at the right price.

Date of experience: January 15, 2025

It's easy to find the books I'm looking for
January 20, 2025
Previous review

It's easy to find the books I'm looking for. Shipping is always more than it could easily be.

Date of experience: January 10, 2025
Texas
1 review
0 helpful votes
Follow kacie I.
Unfollow kacie I.
Share Review
Report Review

LOVE this company
January 25, 2025

I absolutely have loved getting books through Alibris. Being able to purchase books at a fraction of their regular price has not only saved my wallet, but also has been great for the environment!

Date of experience: January 15, 2025
Minnesota
1 review
0 helpful votes
Follow Todd K.
Unfollow Todd K.
Share Review
Report Review

Affordable book and speedy delivery
January 25, 2025

Alibris had the book I wanted at the lowest available price. Ordering was easy and delivery was quick and exactly as promised.

Date of experience: January 15, 2025
Virginia
1 review
0 helpful votes
Follow Emily U.
Unfollow Emily U.
Share Review
Report Review

Easy to find and navigate the website
January 25, 2025

Easy to find and navigate the website. I could register as a guest.

Date of experience: January 15, 2025
Arkansas
1 review
0 helpful votes
Follow TRACEY M.
Unfollow TRACEY M.
Share Review
Report Review

Glad I ordered...
January 25, 2025

I ordered this book as a Christmas gift for my husband. It took almost 2 weeks to arrive, but he was happy with it, so I'm good!

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
Follow Hans C.
Unfollow Hans C.
Share Review
Report Review

Satisfied
January 25, 2025

Great price and timely delivery. Book was in practically perfect condition as described. I will definitely buy books from alibris.com again!

Date of experience: January 15, 2025
Pennsylvania
1 review
0 helpful votes
Follow Thomas I.
Unfollow Thomas I.
Share Review
Report Review

I already did
January 25, 2025

I already did. I will start looking at other book sellers now.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 15, 2025
New York
1 review
0 helpful votes
Follow Gladys O.
Unfollow Gladys O.
Share Review
Report Review

It is quick and easy to navigate for desired product. Check out has various options for payment.

Date of experience: January 15, 2025
New York
1 review
0 helpful votes
Follow K U.
Unfollow K U.
Share Review
Report Review

Prompt and as described
January 25, 2025

My order came from two different sellers in different locations but arrived promptly and in the condition described

Date of experience: January 15, 2025
Minnesota
1 review
0 helpful votes
Follow Gordon N.
Unfollow Gordon N.
Share Review
Report Review

Make it easier to not ship to the wrong address ie select a default address

Date of experience: January 14, 2025
Norway
1 review
0 helpful votes
Follow Daniel K.
Unfollow Daniel K.
Share Review
Report Review

Good book good price
January 25, 2025
Updated review

Thanks for the book! Will be shopping again in the future :).

Date of experience: January 14, 2025

Buy with confidence!
December 27, 2024
Previous review

Highly recommend this seller. Good pricing, accurate description and friendly staff. Book arrived well packed and in record time. Thanks again!

Date of experience: December 17, 2024
Illinois
1 review
0 helpful votes
Follow Leslye E.
Unfollow Leslye E.
Share Review
Report Review

Ordering was easy
January 25, 2025

Ordering was easy. I hope my book will arrive very soon. Receipt of book is time sensitive.

Date of experience: January 14, 2025
California
1 review
0 helpful votes
Follow Kathy A.
Unfollow Kathy A.
Share Review
Report Review

Ease of finding what I was looking for and incredible value in pricing.

Date of experience: January 14, 2025
Connecticut
1 review
0 helpful votes
Follow Scott S.
Unfollow Scott S.
Share Review
Report Review

Easy to work with, beyond the annoying questions you are expected to fill out after being asked a simple question about how it went. These days a simple " It went fine " turns into weather or not you might recommend us to your cat...or some such nonsense. Why is it everything turns into a game of twenty questions in order to buy something simple, like a book...

Date of experience: January 14, 2025
New Hampshire
2 reviews
0 helpful votes
Follow Lynn D.
Unfollow Lynn D.
Share Review
Report Review

It's easy to find something if you have a title or...
January 25, 2025
Updated review

It's easy to find something if you have a title or author. It's nice to be able to see the condition of an item - and the sellers are usually pretty honest about the conditions.

Date of experience: January 14, 2025

Although when browsing an author's works I'd like to know more about the individual book before buying, if I come for something specific I'm usually able to find it here! I appreciate you and thank you!

Date of experience: May 14, 2024