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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,014
value
12,404
shipping
12,394
quality
12,388
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Oklahoma
1 review
0 helpful votes
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Payment site glitched and the $5 off offer was not communicated clearly, so I had to go back in 2 times to make the purchase.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2025
Colorado
1 review
0 helpful votes
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Nice and Easy
January 28, 2025

Nice and Easy. Great selection and quality books! Thank you.

Date of experience: January 18, 2025
Oregon
1 review
0 helpful votes
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Great selection
January 28, 2025

Great selection. Good price. Easy purchasing experience but need one chage. How can I choose expedited shipping?

Date of experience: January 18, 2025
Mississippi
1 review
0 helpful votes
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Easy to find books that I have in the past owned, but over the years have lost.

Date of experience: January 18, 2025
North Carolina
1 review
0 helpful votes
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Site is ok
January 28, 2025

Site is ok. Product prices are fine. Shipping is outrageous for CDs.

Date of experience: January 18, 2025
Washington
1 review
0 helpful votes
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I was delighted to have an option of a better revised...
January 28, 2025
Updated review

I was delighted to have an option of a better revised shopping cart! What a deal.

Date of experience: January 18, 2025

...
June 22, 2024
Previous review

...

Date of experience: June 12, 2024
Texas
1 review
0 helpful votes
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Old Mini Series DVD
January 28, 2025
Updated review

Ordered one of my favorite mini-series from the 80's and was pleased to receive a brand new item still in the original cellophane. As always Alibris and its vendors meet or exceed my expectations.

Date of experience: January 18, 2025

Raymond Chandler works.
November 1, 2024
Previous review

Timely delivery. Items exceeded expectations with respect to advertised purchase condition. Packaging was problematic leading to very slight damage during shipment.

Date of experience: October 21, 2024
Florida
1 review
0 helpful votes
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The description of book seems to have all of the information that I will need.

Date of experience: January 18, 2025
Washington
1 review
0 helpful votes
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Easy and simple
January 28, 2025

Easy and simple. I found the book I wanted and ordered it within 5 minutes without a hassle.

Date of experience: January 18, 2025
Texas
1 review
0 helpful votes
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Sight works well easy to find books good prices sipping...
January 28, 2025
Updated review

Sight works well easy to find books good prices sipping a little much

Date of experience: January 18, 2025

We love everything about Alibris!
January 1, 2025
Previous review

We love everything about Alibris! Always have great deals and great finds on many books

Date of experience: December 22, 2024
Missouri
1 review
0 helpful votes
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Fine with me
January 28, 2025

Fine with me. Blah blah blah blah blah blah blah blah this is ridiculous. This message requirement I DO not like.

Date of experience: January 18, 2025
New York
1 review
0 helpful votes
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Alibris made it easy to find the titles I was looking for, and to check reviews of sellers. Thanks, Alibris.

Date of experience: January 18, 2025
Vermont
1 review
0 helpful votes
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Alibris has a great selection to choose from, better than many others in most cases and sellers prices are reasonable.

Date of experience: January 18, 2025
Missouri
1 review
0 helpful votes
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Quick & efficient
January 28, 2025

Quick & efficient. Simple checkout procedure, great price for product

Date of experience: January 18, 2025
Kuwait
1 review
0 helpful votes
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I wanted to enter the coupon code " DISPLAY" to get $15 off, which I'm entitled to because my order was above $125. However, it didn't give me that option. Furthermore, I wanted to add another ebook to my shopping card "Understanding and Treating Sex and Pornography Addiction( 365 Day Rental; Price: $21.45). It didn't give that option either! Please bill my card for $6.45 ($21.45 - $15 = $ 6.45).

Thanks!

Ziad

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 18, 2025
New York
1 review
0 helpful votes
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My shopping experience was fast and easy I found everything I was looking for it with not a problem or care in the world. It was that easy.

Date of experience: January 18, 2025
Connecticut
1 review
0 helpful votes
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Expeditious, easy, great selection of books. Historically, have found Alibris to be a reliable resource.

Date of experience: January 18, 2025
Illinois
1 review
0 helpful votes
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Very satisfied with book purchase
January 28, 2025

Very pleased with the transaction and with the product (book) received.

Date of experience: January 17, 2025
Missouri
1 review
0 helpful votes
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Shipping is too high, cost almost as much or more than the books themselves

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: January 17, 2025
Texas
1 review
0 helpful votes
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The shopping experience was great
January 28, 2025

The shopping experience was great. I found exactly what I was looking for.

Date of experience: January 17, 2025