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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,495
shipping
12,485
quality
12,479
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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I love Alibris
February 12, 2025

I love Alibris. I've been buying books from here for decades!

Date of experience: February 2, 2025
Florida
1 review
0 helpful votes
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I can always rely on this company to offer a book that...
February 12, 2025
Updated review

I can always rely on this company to offer a book that I'm looking for at a good price and easy ordering.

Date of experience: February 2, 2025

Always easy ordering and good prices
March 7, 2024
Previous review

Always easy ordering and good prices.

Date of experience: March 7, 2024
Illinois
1 review
0 helpful votes
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Great selection and I have never been disappointed with any book I have purchased.

Date of experience: February 2, 2025
Canada
1 review
0 helpful votes
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Condition of Book
February 12, 2025

I am happy with the price and a little disappointed in the 2+ weeks it took to arrive, but I wish that I had been informed of a cut that passes through about 1/2 the pages in this book. It makes it difficult to turn pages. Being informed of this would have provided me with the opportunity not to purchase this copy.

Date of experience: February 2, 2025
Colorado
1 review
0 helpful votes
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Lucky find!
February 12, 2025

Uplifting tale with fabulous illustrations. Book is in pristine condition. Super packaging and prompt delivery. So very happy with the book and the Alibris purchasing experience.

Date of experience: February 1, 2025
Indiana
1 review
0 helpful votes
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I signed up for the $5.00 savings by consenting to text messages. I sent the reply link to the text I received. I clicked on copy code. When I went to checkout I did not see a place to paste the code, and no $5 discount was given.

Date of experience: February 1, 2025
Tennessee
1 review
0 helpful votes
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I was able to look up and find the books I needed fairly...
February 12, 2025
Updated review

I was able to look up and find the books I needed fairly quickly without any problems, and at reasonable prices. I love it.

Date of experience: February 1, 2025

My shopping experience has been great
May 11, 2024
Previous review

My shopping experience has been great. I went on other sites to purchase this product, but it was more than I expected. So, I came over to look on Alibris site and found the best deal, very happy.

Date of experience: April 30, 2024
Nevada
1 review
0 helpful votes
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So far so good will see when the dvd arrives and if it plays...

Date of experience: February 1, 2025
North Carolina
1 review
0 helpful votes
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Received message book was no longer available from...
February 12, 2025
Updated review

Received message book was no longer available from original seller but gave option to click a link to see a replacement in my account. Was easy to order and get the replacement on its way.

Date of experience: February 1, 2025

Wanted to order two books from the same seller and...
February 10, 2025
Previous review

Wanted to order two books from the same seller and shipping was assessed at $4.99 each as opposed to prorated to reflect that it would be one package to ship. Decided to not get the book that was $0.99 and pay the additional $4.99 in shipping from the same seller.

Date of experience: January 31, 2025
California
1 review
0 helpful votes
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Great Service and Follow up!
February 12, 2025

I ordered a book. It arrived promptly… well before I expected it. I was asked if I had received the book, but I buy so many books, i didn't know which book. They immediately sent the title so I could reply. Fast and thorough service is important to run a successful business.

Date of experience: February 1, 2025
District of Columbia
1 review
0 helpful votes
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Okay
February 12, 2025

The book is rougher than I expected but it's okay because I only need it this semester. Delivery was also kind of slow.

Date of experience: February 5, 2025
Kansas
1 review
0 helpful votes
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Good
February 12, 2025

Bought this book because it was a relatively good price and I thought I would try out this website and see how it was. I received my order. The book was in good shape for being used. I was happy with my order.

Date of experience: January 11, 2025
Indiana
1 review
0 helpful votes
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The Best Bookseller
February 12, 2025

Very easy to find and order book. Thanks for having the cookbook

Date of experience: March 7, 2025
Arizona
1 review
0 helpful votes
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Good product, just what I wanted
February 12, 2025

Good product, just what I wanted. Shipping was slow but order arrived in perfect condition.

Date of experience: February 1, 2025
Georgia
1 review
0 helpful votes
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I am a new Customer and finding and ordering a book could not have been easier. I will be back.

Date of experience: February 1, 2025
Arizona
1 review
0 helpful votes
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Your CDs are guaranteed to not be damaged or copied from an unreliable source with terrible sound quality. Amazon does not offer that and most of their CDs did not come from the original source.

Date of experience: February 1, 2025
Illinois
1 review
0 helpful votes
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Sweet!
February 12, 2025

Shipping time took less than I expected, and there was a gift card of hello fresh included! So nice

Date of experience: February 4, 2025
New York
1 review
0 helpful votes
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Easy to find, easy to check out
February 12, 2025
Updated review

Easy to find, easy to check out. I was notifed that a book I had wanted was now available on my "fetch list".

Date of experience: February 1, 2025

I can find what I want easily
January 17, 2025
Previous review

I can find what I want easily. It's a breeze to check out. And I like the fact that the quality of the book is listed.

Date of experience: January 6, 2025
Texas
1 review
0 helpful votes
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THIS IS NOT THE TEXTBOOK
February 12, 2025

I got it thinking it was the textbook and that I found the best deal ever but no it was not. The workbook is not bad tho

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 1, 2025
Arizona
2 reviews
0 helpful votes
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Timely arrival
February 12, 2025
Updated review

The two books I ordered arrived in a timely manner. No delays.

Date of experience: January 17, 2025

Late delivery
December 22, 2024
Previous review

When placing order there was nowhere to enter "December" discount code. I also clicked a $5off popup button. Dont believe either of these were applied.

Date of experience: January 5, 2025