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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,023
value
12,553
shipping
12,543
quality
12,537
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

California
1 review
0 helpful votes
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What is the day of expected arrival of book ordered just now; and why are you mandating that info here
(feedback) will be published on public web sites! Or I can't complete the order.

Date of experience: February 12, 2025
Oregon
1 review
0 helpful votes
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Website worked great, very efficient!
February 22, 2025

Website worked great, very efficient! I had zero problems ordering.

Date of experience: February 12, 2025
Missouri
1 review
0 helpful votes
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I ordered a textbook the first day of class, and it didn't show up until the second week. Good price and product, but be sure to order in advance.

Date of experience: February 12, 2025
Arizona
1 review
0 helpful votes
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Review
February 22, 2025

The books I tend to look for are, usually, out of print and not even accessible through my Kindle. So, I rely on Alibris. I, always, find what I want. Thank You

Date of experience: February 12, 2025
Florida
1 review
0 helpful votes
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You always have the hard to find books that I need! I looked at other online stores and could only find the book New- here, I found it affordable considering the many books I need to write this dissertation!

Date of experience: February 12, 2025
Colorado
1 review
0 helpful votes
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Quick, easy and discounted!
February 22, 2025

Quick, easy and discounted! I appreciate the ability to purchase a used book and not purchase from big companies.

Date of experience: February 12, 2025
Nebraska
1 review
0 helpful votes
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I asked a question about the shipping and no one ever responded. The shipping was VERY expensive. I thought there should have more of a discount for buying 5 sets

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 12, 2025
Mexico
1 review
0 helpful votes
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Easy, intuitive site and great selection of books. Buying from independent book sellers is the only way to go.

Date of experience: February 12, 2025
Georgia
1 review
0 helpful votes
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Over the years I have always found what I wanted and been very satisfied with my purchases. Thanks

Date of experience: February 12, 2025
Delaware
1 review
0 helpful votes
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More coupons would encourage me to shop here more often, don't you know.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Allways excellent
February 22, 2025

I always find what I need and love this as an alternative to my local book shop

Date of experience: February 12, 2025
Illinois
1 review
0 helpful votes
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Excellent service. Ordering a book from Alibris.com is truly a pleasure. They always have the books I want and they always arrive well packaged and on time.

Date of experience: February 12, 2025
Massachusetts
3 reviews
0 helpful votes
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Happy with transaction
February 22, 2025
Updated review

Best prices on books. Very happy with Alibris selection, quality and delivery.

Date of experience: February 12, 2025

Really like Alibris
September 26, 2024
Previous review

Alibris is great -- prices even lower than amazon. I've started checking alibris first because the prices are usually the best.

Date of experience: September 16, 2024
Florida
1 review
0 helpful votes
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Positive
February 22, 2025

Good product, good price, good service. Product a described

Date of experience: February 12, 2025
Georgia
1 review
0 helpful votes
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Shopping was very good so far
February 22, 2025

Shopping was very good so far. Hopefully my order will not be canceled due to faulty inventory list by the seller.

Date of experience: February 12, 2025
Ohio
1 review
0 helpful votes
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Alibris always makes it easy
February 22, 2025

Alibris always makes it easy. I enjoy using their site. Easy to package together what you want!

Date of experience: February 12, 2025
Georgia
1 review
0 helpful votes
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Disappointed in high shipping costs
February 22, 2025

Disappointed in high shipping costs. They were higher than the books ordered.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 12, 2025
Michigan
1 review
0 helpful votes
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Quick and reliable
February 22, 2025

Quick deliver no concerns, have ordered before, will order again

Date of experience: February 12, 2025
North Carolina
1 review
0 helpful votes
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What I ordered and at a good price
February 22, 2025

I am used to shipping being disclosed up front instead of having to add to cart and go thru half of checkout. Ebay shows shipping. As does Amazon. C'mon. Its 2025!

Date of experience: March 8, 2025
District of Columbia
1 review
0 helpful votes
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Alibris is a good source.
February 22, 2025
Updated review

Alibris is a very good source for items that they provide, and they make easy to receive them.

Date of experience: February 11, 2025

Beatles and Outcast
July 28, 2024
Previous review

Ordering the CDs and filling out the form was Very easy to complete/

Date of experience: July 17, 2024