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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,020
value
12,497
shipping
12,487
quality
12,481
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
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The process has been fast
February 23, 2025

The process has been fast. I would recommend this book company.

Date of experience: February 13, 2025
Pennsylvania
1 review
0 helpful votes
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Alibris is a great source
February 23, 2025

Alibris is a great source. I usually find what I need at a very fair price.

Date of experience: February 13, 2025
Florida
1 review
0 helpful votes
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Great Experience
February 23, 2025

Received my book in perfect condition very quickly as tracked.

Date of experience: February 13, 2025
Malta
1 review
0 helpful votes
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Hard to find title
February 23, 2025

Very straightforward. Post took some time from the USA to a Mediterranean island!
But that was nothing to do with either the bookseller or Alibris.
Very pleased.

Date of experience: February 13, 2025
Arizona
1 review
1 helpful vote
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Good!
February 23, 2025
Updated review

Good! Miss the one dollar coupons tho……………………………………………..

Date of experience: February 13, 2025

I miss the $1 coupons
August 28, 2024
Previous review

I miss the $1 coupons. That was incentive to buy from Alibris

Date of experience: August 18, 2024
California
1 review
0 helpful votes
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Good book
February 23, 2025

Why are they prompting me to write a review! Book will be good I think.

Date of experience: February 13, 2025
Massachusetts
1 review
0 helpful votes
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Your shipping charge is unfair and should be 50% of it is.
$25.00 for shipping is bad business.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 12, 2025
California
1 review
0 helpful votes
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My Go To ….
February 23, 2025

I've been shopping for books for years with Alibris. Was able to find textbooks for one of my Granddaughters on Alibris. Please, keep up the good work!

Date of experience: February 12, 2025
Missouri
1 review
0 helpful votes
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I have always been able to find the book I was looking...
February 23, 2025
Updated review

I have always been able to find the book I was looking forat a significantly reduced price and in perfect condition.

Date of experience: February 12, 2025

Great source for Used Books
February 9, 2025
Previous review

Always find the books I was looking for, in great shape at less than 20% of the original price and delivered in a reasonable amount of time.

Date of experience: January 6, 2025
Oregon
1 review
0 helpful votes
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Excellent, as usual (20+ yrs of ordering from Alibris
February 23, 2025
Updated review

Excellent, as usual (20+ yrs of ordering from Alibris. Great selection and good prices.

Date of experience: February 12, 2025

Found what I wanted instantly and the price was excellent
December 8, 2024
Previous review

Found what I wanted instantly and the price was excellent. This is where I always shop first.

Date of experience: November 27, 2024
North Carolina
1 review
0 helpful votes
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Appreciate all the choices available
February 23, 2025
Updated review

Appreciate all the choices available. Things in my shopping cart are not lost if I have to exit and come back.

Date of experience: February 12, 2025

I easily found what I was looking for
February 8, 2025
Previous review

I easily found what I was looking for. Checkout was smooth and quick. This is an old favorite and am looking forward to receiving it!

Date of experience: January 28, 2025
Tennessee
1 review
0 helpful votes
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Always good bargains on Alibris!
February 23, 2025
Updated review

It received my book on time and in great condition for an older book..

Date of experience: February 12, 2025

The selection of many hard to find books on Alibris...
December 2, 2024
Previous review

The selection of many hard to find books on Alibris is great. I often find what I am looking for and at a good price, especially the used books.

Date of experience: November 21, 2024
Georgia
1 review
0 helpful votes
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Always the best of service
February 23, 2025

Alibis has been my go-to for many years for hard to find books. Their network of dealers is tops and I heartily recommend them.

Date of experience: February 12, 2025
Illinois
1 review
0 helpful votes
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Great service
February 23, 2025

Excellent. I had good experience before. Nothing further can be said. Thank you

Date of experience: February 12, 2025
Missouri
1 review
0 helpful votes
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I have been able to find just about any book I've searched for, prices are very reasonable. All the books I have ordered have been in very good shape.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Great, affordable and convenient.
February 23, 2025
Updated review

Good prices, great site, and I've found many books and music that I couldn't find anywhere else.

Date of experience: February 12, 2025

Best prices
March 22, 2024
Previous review

Best prices.

Date of experience: March 12, 2024
California
1 review
0 helpful votes
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Reliable source for out of print books
February 23, 2025

This was my first time using this site. The books came relatively fast. The packaging was a little damaged on arrival.

Date of experience: February 12, 2025
Ohio
1 review
0 helpful votes
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Voracious reader here
February 23, 2025

Voracious reader here.
First time.
Hope to become a long time customer.

Date of experience: February 12, 2025
Pennsylvania
1 review
0 helpful votes
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I've always enjoyed ordering from Alibris, and my latest order was no exception.

Date of experience: February 12, 2025
California
1 review
0 helpful votes
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Delivery
February 23, 2025

The shipping was very, very slow. I barely got the book in time for my book club.

Date of experience: February 12, 2025