Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,025
value
12,600
shipping
12,590
quality
12,584
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Illinois
1 review
0 helpful votes
Follow Margaret I.
Unfollow Margaret I.
Share Review
Report Review

There was an inconsistency with presenting the lowest price listing for various books.

Date of experience: February 16, 2025
California
1 review
0 helpful votes
Follow Joan C.
Unfollow Joan C.
Share Review
Report Review

Very easy shopping, quickly found the book I wanted, and was able to check out smoothly.

Date of experience: February 16, 2025
Maryland
1 review
0 helpful votes
Follow Rebecca N.
Unfollow Rebecca N.
Share Review
Report Review

Always dependable source and service
February 27, 2025

I am a long time Alibris customer with high praise for their service and selection. My books arrive well packaged and timely.

Date of experience: January 31, 2025
Oregon
1 review
0 helpful votes
Follow Anne O.
Unfollow Anne O.
Share Review
Report Review

Such an easy site to shop, and my stored data is easy to edit. Thank you.

Date of experience: February 16, 2025
Massachusetts
1 review
0 helpful votes
Follow William H.
Unfollow William H.
Share Review
Report Review

Way too many unwanted popup ads
February 27, 2025
Updated review

Way too many unwanted popup ads. The ordering process was confusing. I have used Alibris for years and this problem is new.

Date of experience: February 16, 2025

Love Alibris
December 7, 2024
Previous review

Love Alibris. This website is easy to use and has a very large selection.

Date of experience: November 27, 2024
Colorado
1 review
0 helpful votes
Follow Nathan I.
Unfollow Nathan I.
Share Review
Report Review

Fairly priced items, quick and easy checkout. Wide breadth and depth of items available to purchase.

Date of experience: February 16, 2025
Iowa
1 review
0 helpful votes
Follow Myriam R.
Unfollow Myriam R.
Share Review
Report Review

Perfect place to buy books.
February 27, 2025

I found what I need it and has a good price. I placed my order, got all the information to track my order and I got what I ordered quickly. I had not problem ordering or receiving my order. The book that I order was exactly what the description said. I am very pleased with my experience ordering with Alibris.

Date of experience: February 16, 2025
California
1 review
0 helpful votes
Follow Michelle T.
Unfollow Michelle T.
Share Review
Report Review

As described and better
February 27, 2025

Arrived quickly and I was pleased with the condition. Better than expected.

Date of experience: February 20, 2025
Washington
1 review
0 helpful votes
Follow Debbie X.
Unfollow Debbie X.
Share Review
Report Review

I placed some items in my cart
February 27, 2025

I placed some items in my cart. When asked to sign in, I had to change my password. When I came back after signing in, my cart was empty and I couldn't find the books I had placed there when I searched again. I wonder where those books are?

Date of experience: February 16, 2025
District of Columbia
1 review
0 helpful votes
Follow Dolores G.
Unfollow Dolores G.
Share Review
Report Review

The best place to shop for books
February 27, 2025

I love alibris. I'm so happy to be able to buy 'pre-loved' books at bargain
Prices. I have never been disappointed in a purchase.

Date of experience: February 16, 2025
Maine
2 reviews
3 helpful votes
Follow RM O.
Unfollow RM O.
Share Review
Report Review

Great price, prompt delivery
February 27, 2025

It was nice to find a textbook for less than the astronomical price that the school tries to charge and not have to wait forever for it to be delivered

Date of experience: February 16, 2025
New Jersey
1 review
0 helpful votes
Follow Eli Q.
Unfollow Eli Q.
Share Review
Report Review

I use alibris all the time and encourage others to...
February 27, 2025
Updated review

I use alibris all the time and encourage others to do so. Keep it up.

Date of experience: February 16, 2025

Website is easy to use and books are at a good price,...
December 28, 2024
Previous review

Website is easy to use and books are at a good price, have used it repeatedly

Date of experience: December 18, 2024
Washington
1 review
0 helpful votes
Follow Amber I.
Unfollow Amber I.
Share Review
Report Review

My bank called to see if I purchased.
February 27, 2025

Bank called to make sure I purchased what I had. Didn't like that. I keep wondering if someone has my card number now.

Date of experience: February 16, 2025
California
1 review
0 helpful votes
Follow T D.
Unfollow T D.
Share Review
Report Review

Why
February 27, 2025

No brjdidgwkdofbevwkdlelwbehdirjenrjdjdkdnenenendj
P

Date of experience: February 16, 2025
Virginia
1 review
0 helpful votes
Follow David Q.
Unfollow David Q.
Share Review
Report Review

FAST and easy
February 27, 2025

FAST and easy. I can order a book i find in a footnote and only have to break my reading for a minute or less.

Date of experience: February 16, 2025
Washington
1 review
0 helpful votes
Follow Ramona G.
Unfollow Ramona G.
Share Review
Report Review

Everything seems to work fine
February 27, 2025

Everything seems to work fine. But I hate answering these surveys.

Date of experience: February 16, 2025
Kentucky
1 review
0 helpful votes
Follow Karen Z.
Unfollow Karen Z.
Share Review
Report Review

Hoping it arrives on time!
February 26, 2025

Hoping it arrives on time! I'll give you a great review if it does!

Date of experience: February 16, 2025
Canada
1 review
0 helpful votes
Follow Will G.
Unfollow Will G.
Share Review
Report Review

First order
February 26, 2025

Easy to order. Takes a little longer and it is hard to bulk purchase without multiple freight bills.

Date of experience: February 16, 2025
New Hampshire
1 review
0 helpful votes
Follow A P.
Unfollow A P.
Share Review
Report Review

Great value and fast delivery
February 26, 2025

Delighted to find audiobooks on CD, at a great value, from an independent small seller.

Date of experience: February 16, 2025
Colorado
1 review
0 helpful votes
Follow Brenda G.
Unfollow Brenda G.
Share Review
Report Review

The website is easy to use and once you have an account the ordering is breeze. Thank you for the great prices.

Date of experience: February 16, 2025