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Alibris

4.7

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We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,472
shipping
12,462
quality
12,456
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Arizona
1 review
0 helpful votes
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The survey is a pain. But Alibris is good.
March 2, 2025
Updated review

The question, "Did you receive your order?" Leads you to a long survey. That's annoying. They keep emailing you if don't respond.

Date of experience: January 31, 2025

The search feature worked well..
December 16, 2024
Previous review

The search feature worked well. Very easy purchase procedure.

Date of experience: December 5, 2024
Indiana
1 review
0 helpful votes
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Love thrifting books this way!
March 2, 2025

This book was in great shape! Definitely recommend! Plus keeping extra out of the landfill makes my heart happy!

Date of experience: February 20, 2025
Virginia
1 review
0 helpful votes
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Only place i could find both book close by to lesson carbon footprint

Date of experience: February 20, 2025
Iowa
1 review
0 helpful votes
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It didn't ask me for my 15% discount.
I've used this site in the past often!

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Wisconsin
1 review
0 helpful votes
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I list the book, saw it, ordered, then paid. Easy. I will be looking for more low priced books like The Coldest Winter Ever series. 1/2/&3

Date of experience: February 20, 2025
New Mexico
1 review
0 helpful votes
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We got the book
March 2, 2025

We got the book and have it now hurray. I have to write 50 characters for some reason so here is an ai limerick: In a quest for a novel sublime, He found one, but oh, past its prime, The return date was near, So he dashed with a cheer, And returned that book right on time.

Date of experience: February 20, 2025
North Carolina
1 review
0 helpful votes
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Great product
March 2, 2025

Great product. Easy to navigate the site. Lots of options to choose from

Date of experience: February 20, 2025
Washington
1 review
0 helpful votes
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I signed up for the $5 code and then was unable to use it because my order was under $50. This was misleading and now I'm frustrated at the company.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Florida
1 review
0 helpful votes
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Excellent Service from Shop Owner
March 2, 2025

John for Murray's Book Exchange was an absolute gem! Reached out to me as there were highlights in the book that were not detailed in the book description upon purchase. He offered to cancel the order and sell it to me again for a more reasonable price, as it was not in the condition advertised. So kind! Love these kinds of shops.

Date of experience: February 20, 2025
Connecticut
1 review
0 helpful votes
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Stop bothering me!
March 2, 2025

It was good until this company keeps wanting me to write something, they don't know when to quit.

Date of experience: February 20, 2025
New York
1 review
0 helpful votes
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Found what I needed at a reasonable price. Condition is as described, and shipping is timely.

Date of experience: February 20, 2025
Florida
1 review
0 helpful votes
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Brideshead Revisited
March 2, 2025

Finding and ordering the book I wanted was fast and easy. Alibris is a great place to order books from.

Date of experience: March 5, 2025
Pennsylvania
1 review
0 helpful votes
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Always easy to find the books I want at reasonable prices. Never had had problems.

Date of experience: February 20, 2025
Georgia
1 review
0 helpful votes
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I would like an easier way to group purchases with...
March 2, 2025
Updated review

I would like an easier way to group purchases with the same seller.

Date of experience: February 20, 2025

Great to be able to look within a single seller's inventory, and save on shipping!

Date of experience: October 22, 2024
Illinois
1 review
0 helpful votes
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Nice site
March 2, 2025

Nice site. Had what I wanted. Good price. Buying process was easy to use.

Date of experience: February 20, 2025
North Carolina
1 review
0 helpful votes
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Quick and easy shopping experience….had best price for desired item

Date of experience: February 20, 2025
Germany
1 review
0 helpful votes
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Very long delivery time
March 2, 2025

I ordered from Alibris rather than Amazon because Alibris said the book would come in 6-12 days. I needed the book under a fairly tight deadline (14 days), so I figured I would be safe with the order. Amazon promised the book in 10-14 days, but I chose Alibris, which was a mistake. It took 21 days to receive the book, which meant I couldn't use it for the intended purpose. There was no communication to alert me to the lengthy transit time, and no way to track the order, nor could I get in touch with Alibris (no customer service number to call). And their website said that "most books arrive in 30 days", and they wouldn't start tracking it until that time period had passed. I should have gone with Amazon, and will not use Alibris again.

Date of experience: February 20, 2025
Australia
1 review
0 helpful votes
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Great book, hard to get, great price, very well organized store

Date of experience: February 20, 2025
North Carolina
1 review
0 helpful votes
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I already vented to you folks on the online form for help. Around 3:45-3-55a.m. EST. Your site is glitching and wishlist is next to impossible.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
California
1 review
0 helpful votes
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The process was very easy
March 2, 2025

The process was very easy. To navigate. I will definitely tell my friends. About my great experience in purchasing a book.

Date of experience: February 19, 2025