Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Alibris

Alibris

4.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
How would you rate Alibris?
grey stargrey stargrey stargrey stargrey star

Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,471
shipping
12,461
quality
12,455
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Pennsylvania
1 review
0 helpful votes
Follow Deborah P.
Unfollow Deborah P.
Share Review
Report Review

Great service.
March 3, 2025

Easy to navigate website. Books are good quality. Good price.

Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
Follow Daniel Q.
Unfollow Daniel Q.
Share Review
Report Review

One question for you
March 3, 2025
Updated review

Everything fine on the order. My question is what happened to the $5.00 credit on my next order that I was supposed to get when I signed up to get Alibris mail sends. Someone there needs to step up to the plate and send me one--one that stays good for a while, 'cuz I'm too broke right now to buy more books, dammit.

Date of experience: February 20, 2025

Umm, shouldn't I be getting some sort of discount coupon that I can use on this order?

Date of experience: December 27, 2024
Illinois
1 review
0 helpful votes
Follow Al Z.
Unfollow Al Z.
Share Review
Report Review

Never got to cash in the $5 I thought I was getting for signing up for your texts.

Date of experience: February 20, 2025
Florida
1 review
0 helpful votes
Follow Karen O.
Unfollow Karen O.
Share Review
Report Review

Lots of great books
March 3, 2025

Good selection and delivery, great prices, Would recommend to all

Date of experience: February 20, 2025
Tennessee
1 review
0 helpful votes
Follow Joyce K.
Unfollow Joyce K.
Share Review
Report Review

Great Experience
March 2, 2025

I found the book that I was looking for at a good price and received it quickly. It was packaged well.

Date of experience: February 20, 2025
Connecticut
1 review
0 helpful votes
Follow Virginia A.
Unfollow Virginia A.
Share Review
Report Review

I saw that several cheap paperbacks we wanted were listed as having free shipping so I added three to this order. But when I went to pay, additional shipping was charged for all three so I cut my order back to the one book that was a necessity.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Arizona
1 review
0 helpful votes
Follow Janis C.
Unfollow Janis C.
Share Review
Report Review

This is a great way to fill my reading shelves for less than some thrift stores or yard sales.

Date of experience: February 20, 2025
Rhode Island
1 review
0 helpful votes
Follow Patricia L.
Unfollow Patricia L.
Share Review
Report Review

Everything was as advertised.
March 2, 2025

It is easy to navigate and offers clear choices and good prices.

Date of experience: March 13, 2025
Maryland
1 review
0 helpful votes
Follow Jay U.
Unfollow Jay U.
Share Review
Report Review

Great price and great books
March 2, 2025

I am very happy with my purchase. My book came as described and in a timely manner.

Date of experience: February 20, 2025
Arizona
1 review
0 helpful votes
Follow Margaret F.
Unfollow Margaret F.
Share Review
Report Review

Good outfit
March 2, 2025

Quick and easy! I usually find exactly what I want. This is my first choice for books and CDs.

Date of experience: March 13, 2025
California
1 review
0 helpful votes
Follow DENNIS Q.
Unfollow DENNIS Q.
Share Review
Report Review

AWESOME
March 2, 2025

Thank You for having this platform. I have been a "Hidden Customer" for years. This purchase has me Re-Engaged with SUCCEEDING FURTHER in my Life.

Thank You for being apart of My Journey :)

Date of experience: March 13, 2025
Colorado
1 review
0 helpful votes
Follow Sherri S.
Unfollow Sherri S.
Share Review
Report Review

Happy
March 2, 2025
Updated review

I've tried a couple of other sites to purchase books, but I always come back to Alibris!

Date of experience: March 16, 2025

Order automatically charged to a credit card I did...
April 29, 2024
Previous review

Order automatically charged to a credit card I did not want charged to. Had alternate billing to use.

Date of experience: April 19, 2024
Virginia
1 review
0 helpful votes
Follow Lisa A.
Unfollow Lisa A.
Share Review
Report Review

Swift service!
March 2, 2025

I found a book that was out of print and in great condition---and it arrived quickly, just in time for the research I needed to complete. I also liked the eco-packaging...very much!

Date of experience: February 18, 2025
California
1 review
0 helpful votes
Follow Elizabeth S.
Unfollow Elizabeth S.
Share Review
Report Review

It was a simple and easy process to place the order. I will highly recommend your site

Date of experience: February 20, 2025
Pennsylvania
1 review
0 helpful votes
Follow Kurt R.
Unfollow Kurt R.
Share Review
Report Review

First Time Customer
March 2, 2025

Ordered a two volume set. Best price I saw on a quick Google search. Payment was easy. Order arrived super fast. Books are in fantastic condition. Will do business again.

Date of experience: February 20, 2025
Minnesota
1 review
0 helpful votes
Follow Erin W.
Unfollow Erin W.
Share Review
Report Review

This is a good bookstore
March 2, 2025

When i'm looking for a particular book, and i see it on this site, that's where i buy it from.I have ordered various books from Alibris, of all different kinds. The price is always good, the software works well, they provide tracking, the shipping costs aren't inflated.

Date of experience: February 20, 2025
Georgia
2 reviews
0 helpful votes
Follow Dayton Y.
Unfollow Dayton Y.
Share Review
Report Review

Tried to use a debt card but alibris wouldnt take the correct info. Spent a lot of time trying to make it work

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 20, 2025
Texas
1 review
0 helpful votes
Follow Lola A.
Unfollow Lola A.
Share Review
Report Review

Great job finding an out of print book! I have been looking for this book for many years - can't wait to get it!

Date of experience: February 20, 2025
Canada
1 review
0 helpful votes
Follow Megha O.
Unfollow Megha O.
Share Review
Report Review

Never trusting this site.
March 2, 2025

Thank you received my order after more than a month that too after my exams got over. 🙂👍🏼

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: March 16, 2025
Oregon
1 review
0 helpful votes
Follow Rowan J.
Unfollow Rowan J.
Share Review
Report Review

Fdsfsdfsdfs
March 2, 2025

Ddxvsdvfsdsdfsdfsdfgdsgdgdgfdagadgdfhghafdsgfgdfsgfdgdsfg

Date of experience: February 20, 2025