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SmartCustomer Website Reviews and Complaints
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Alibris

4.7

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From the business

We love browsing books, drinking coffee, and talking with people who love good stories.


alibris.com
Founded in 1998
Berkeley, CA, United States
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Alibris Reviews Summary

Alibris enjoys a generally positive reputation among customers, particularly for its wide selection of used books at competitive prices and reliable shipping. Many customers appreciate the timely delivery and the ability to track orders, contributing to overall satisfaction. However, concerns arise regarding the variability in book conditions, with some items not meeting expectations, and delays in shipping for urgent needs. Additionally, the separate shipping fees for each book can deter purchases. Despite these issues, the platform remains a favored choice for many due to its extensive inventory and user-friendly website.

This summary is generated by AI, based on text from customer reviews

service
1,018
value
12,471
shipping
12,461
quality
12,455
This company responds to reviews on average within 1 day

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Books
March 6, 2025
Updated review

All books I've looked for and have waited to read. Can not give a specific statement at this time as I am in the middle of reading PITILESS BRONZE and still have to start PORTRAIT OF A PRIESTESS.

Date of experience: February 24, 2025

Very pleased with the material quality of the books, timely shipping of the items and well written books and content.

Date of experience: June 3, 2024
Oklahoma
1 review
0 helpful votes
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Checkout process would not accept my original credit card info

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2025

No comment no comment no comment no comment no comment...
December 20, 2024
Previous review

No comment no comment no comment no comment no comment no comment

Date of experience: December 9, 2024
New Jersey
1 review
0 helpful votes
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Fairly easy to use the site, I found what I needed right away.

Date of experience: February 24, 2025
Hawaii
1 review
0 helpful votes
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I have shopped at Alibris for many years and have always been pleased with the books I have ordered. It is why I keep coming back!

Date of experience: February 24, 2025

I love Albris!
September 3, 2024
Previous review

I love Albris! I have purchased from them for years. I have always been happy with the books I have ordered.

Date of experience: August 23, 2024
Pennsylvania
1 review
0 helpful votes
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The seller delayed seventeen days before shipping the item. A few days is fine; seventeen is right out. I directly inquired about having the shipping cost refunded. The seller has, to date, obfuscated in reply and largely ignored my request.

Disregarding the seventeen day delay, the item arrived in great condition as expected.

Date of experience: February 25, 2025
Colorado
1 review
0 helpful votes
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Alibris is the best place to get a book!
March 6, 2025
Updated review

Alibris is the best place to get a book! Thanks for a fast experience!

Date of experience: February 24, 2025

Alibris.com has the best book ordering system!
February 17, 2025
Previous review

Alibris.com has the best book ordering system! They are the first book service I go to!

Date of experience: February 7, 2025
Florida
1 review
0 helpful votes
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Book came as expected
March 6, 2025

Came on time in good shape.
The book itself is useful. Wish it went into greater detail about physiology but it's a good quick reference.

Date of experience: February 17, 2025
California
1 review
0 helpful votes
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Treaaure Trove
March 6, 2025

Finding this feels store feels I have found a hidden treasure. When I come here I feel like a kid in a candy store. Great book collection, great prices. Perfect.

Date of experience: February 24, 2025
Kansas
1 review
0 helpful votes
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Website is $#*!
March 6, 2025

Finding out the cheapest shipping options based on which seller you buy from is a huge pain that I thought was a thing of the past. Shipping is way too high. If you put an item in your cart, take it out and want to put it back in the item isn't one the site anymore. It's 2002 garbage.

Alibris attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: February 24, 2025
North Carolina
1 review
0 helpful votes
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I found a book on Alibiris. I bought it. The seller sent the book to me. Then Alibris, several days later, sent me an email to confirm I received it---fine, good. But in the email there is no reference to what book I purchased, so I had to go digging around in my orders on the Alibris website. So... The email needs improvement.

Date of experience: February 24, 2025
Washington
1 review
0 helpful votes
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Quick & easy checkout
March 6, 2025

Quick & easy checkout. Great browsing experience. Exceptional prices!

Date of experience: February 24, 2025
Massachusetts
1 review
0 helpful votes
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March 6, 2025

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Date of experience: February 24, 2025
California
2 reviews
0 helpful votes
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Thank you letting me buy as a guest. Other sites want me to open an acct and when I tried to do that they rejected my password. Too much trouble. Thank you for making it easy.

Date of experience: February 24, 2025
Minnesota
1 review
0 helpful votes
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It was very good-quick and efficient. Highly recommended.

Date of experience: February 24, 2025
Georgia
1 review
0 helpful votes
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I found the book I wanted, good price. Look forward to receiving.

Date of experience: February 24, 2025
South Carolina
1 review
0 helpful votes
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Great selection
March 6, 2025
Updated review

Great selection. We try to help patrons find bargains! You also showed us titles we didn't know about.

Date of experience: February 24, 2025

Only question will be how long they take
November 10, 2024
Previous review

Only question will be how long they take. Wanted only H or regular T; you had them all!

Date of experience: October 31, 2024
California
1 review
0 helpful votes
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Easy, quick and willing to solve any and all issues that might arise.

Date of experience: February 24, 2025
California
1 review
0 helpful votes
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It would be a very rare time when one couldn't find a particular book being sought. Alibris has it all.

Date of experience: February 24, 2025
South Carolina
1 review
0 helpful votes
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Great book 📖 selections
March 6, 2025

I am very happy 😊 with your book selection and your service to your customers.

Date of experience: February 24, 2025
Florida
1 review
0 helpful votes
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My experience with Alibris
March 6, 2025

Sometimes it takes a little longer for delivery than I think it should but other then that I have never had
A problem Alibris or its minions.

Date of experience: February 24, 2025